| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Nathan Keizer
on 02-Oct-2009
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Although the facility is nice, and the line staff was nice, I was not as impressed on our visit with the Office Staff on our way out. It seemed as if any phone calls were way more important than the 3 customers waiting right in front of them to pay for fuel. We were also delayed by the desk staff not relaying that we needed our plane pulled out of the hangar by nearly 30-45min. This is the second time our visit was less than up to par. Hope they can correct this because they do have a very nice facility, and the line staff was very helpful.
- From John Blosser
on 27-Jul-2009
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Visited this FBO twice over a weekend in July 2009. Both times, stayed in the facility for an extended period waiting out weather. The facility is very nice and there is plenty of staff. Though the fuel prices are a little steep, the amenities and the helpful staff make this a great FBO.
- From Brad Fox
on 14-Jul-2009
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Flew into FirstFlight for a LifeLine Pilots handoff. Facilities and staff were fantastic! Provided a discount on fuel since it was a medical charity flight. First time there and will be back in the future.
- From Mike Whitt
on 22-Jun-2009
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Great line service provided and Chris Doane did a nice job making arrangements for rental car and hotel! Great airport too!
- From Alex Majewski
on 07-May-2009
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Excellent service. Very quick and efficient line crew. The front desk service was great. Highly recommend FirstFlight. Keep up the good work!
- From Daniel Wiley
on 30-Apr-2009
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Stopped in at First Flight last night - although we didn't buy any fuel, the line staff provided us with some windshield cleaner and paper towels, and the friendly lady at the desk brewed us up a fresh pot of coffee. Very friendly and courteous service - I feel bad for not buying fuel!
- From Gary Mascelli
on 22-Mar-2009
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Very professional staff and spotless facility. Great service and friendly folks. We were able to use the courtesy car (van) to take care of business, it was a nice perk. This will be our stop when returning to visit family. Thanks!
- From Joseph Cataldo
on 15-Mar-2009
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Friendly and professional services. Clean and well maintained facilities. I will definitely be back.
- From Jack Davis
on 31-Jan-2009
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I would like to provide an update to my experience with AVP. I previously posted that AVP would not honor an AirNav listed fuel price. Since that time, First Flight's Customer Relations manager contacted me and apologized for the inconvenience. He indicated that the staff person I dealt with that day was not familiar with AirNav and did not understand that an AirNav price is usually honored even if it was posted in error. The Manager went above and beyond by reimbursing the difference even though I indicated it was unnecessary and since it had been awhile since the incident. Nevertheless, he insisted on making it right. He also said that in the future, if I or any other pilot has a concern, they should ask to talk with him directly. This is very good customer relation and I will continue to give FirstFlight my business. I wanted to make sure that I got this new information out to the AirNav posts.
- From Jack Davis
on 02-Nov-2008
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I fly into AVP every week and usually buy at least 20 gals each time. I noticed that fuel prices all around the PA/MD area had lowered recently and was happy to see on AirNav.com that First Flight had lowered their fuel as well. So, I ordered more than usual (40 gallons this time) and after they had fueled the aircraft, I was shocked to hear the price was $1.02 MORE per gallon than what is listed on AirNav. Even though I showed them on AirNav that their price was listed as $4.60/gal rather than $5.62/gal, they said AirNav was in error and they would not honor the lower price. I was very disappointed since, as I said, I fly in to AVP weekly and regularly give them my business. I could have purchased fuel at a nearby airport (N79) for $3.74/gal (almost $2/gal cheaper!). Needless to say, I'll be looking elsewhere to buy my fuel. A very disappointed customer! N767SD
- From Colin Evans
on 08-Sep-2008
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Had some engine problems on a recent trip and spent the night at KAVP. The staff at FirstFlight was a HUGE help in getting us back in the air. They were very friendly and helpful, and their mechanic was instrumental in getting us going again. The FBO itself is very nice, with a comfortable lounge and with an available crew car the mall is only 5 minutes up the road if you are in need of supplies or non-vending machine food. Overall these guys are A+!
- From Warren Bishop
on 13-Jul-2008
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We landed here (unplanned) due to weather. Staff friendly, helpful. Nice facilities with on-line computer. Tower personnel very helpful, too!
- From Jeff Mackey
on 09-Jun-2008
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Stayed with this fine FBO for a week while I did some work in the area. Landed on a late afternoon in pouring rain and 400' overcast ceilings and a sick passenger. They were johnny on the spot with umbrellas to get us inside, fuel was reasonable (if you call gas these days reasonable) and was fueled as requested. Parking for a 172 was $4 a day, agreeable given the service that they rendered. OVERALL GRADE: A
- From Daniel Wiley
on 06-May-2007
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Stopped in at AVP to escape the outrageous gas prices at TEB on Wednesday evening (May 2nd). Even later in the evening (8PM), we found the staff to be friendly, helpful, and professional. We enjoyed the coffee, the wireless Internet to catch up on some emails, and the flat-screen TV in the pilot's lounge. Keep up the good work!
- From Joe Williams
on 10-Jan-2007
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During a trip from California to New York last year I flew into First Flight when it was still Tech Aviation. It was an unplanned stop that I made because I threw an alternator belt. My experience at Tech Aviation was outstanding!! The line crew was polite and very helpful. I decided to leave my plane there for a few days while visiting my daughter nearby. While the plane was there, the maintenance staff ordered a replacement belt (and some spares I wanted), installed the new belt, checked the battery, check ran the engine, and called me on my cell phone to let me know that the plane would be ready when I returned. Everything was done as promised and on time. The pricing was fair and everyone was pleasant and professional. They absolutely exceeded expectations and I could not have asked for more. I'll be making the same trip this year and First Flight will definitely be a scheduled stop.
- From Nick Bayma
on 21-Apr-2005
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Visited Tech Air on 4-19. Hazleton was NOTAMed closed that morning, and the woman behind the counter at Tech Air was extremely helpful in coordinating transportation for our passengers.
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