| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Joe Young
on 06-Jul-2008
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My family and I were treated to exceptional service when we recently overnighted on a trip from Kansas City to Myrtle Beach. The staff was very friendly and helpful. Fuel was high, but not the highest we experienced on this trip. Ramp fee added about $.40 per gallon. The ramp fee was more than offset by the good service. Line personnel met us at the plane with a golf cart to haul bags, and called the hotel shuttle. We were soaking in the hotel pool within 30 minutes after arriving on the ramp....
- From Don Kirby
on 28-Jun-2008
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The steady decline in service during recent years at this FBO is now among the worst I can recall at any airport. Consider your options before you land in Chattanooga.
- From Richard Traunero
on 21-Mar-2008
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Good service. Stopped for fuel, decided to spend the night. The desk people called the Hampton Inn, who came to get us, got a good rate. $10 parking fee overnight, no other fees, purchased fuel.
- From Matthew Curtis
on 07-Feb-2008
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Citation II flight crew from La Crosse, Wisconsin. We visit Chattanooga frequently for business. TAC Air CHA is a top-notch facility. Despite the complaints from others about the $10 fees, TAC Air maintains a high-level of customer service. Those who complain have never been involved in the intricate relationships that FBOs maintain with their airport authority. Having been an FBO owner myself, I understand and appreciate that fuel alone does not pay the bills, especially in today’s volatile fuel market. FBOs are "you get what you pay for" and TAC Air CHA has consistently provided us "yes sir" attitude and a warm southern welcome. Thanks to all, especially Britney and Amber who help make our plans come together nicely.
- From Jeff Hersom
on 19-Jan-2008
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Nice FBO, friendly personnel, even to a lowly Cessna 150! My co-pilot left her purse and as we were taxiing back in, one of the CSRs came out to the plane to return it.
- From Dave Reynolds
on 18-Jan-2008
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I wrote about the parking fee, this was the response: Thank you for taking the time to express your concern regarding the parking fee at CHA. As you indicated, the Airport Authority charges a $10 fee for aircraft parking outside of our FBO's leasehold on their North ramp. As you may know from your flights through CHA, our only FBO operates on both the North and South side of Lovell Field. On the South Side, their lease payments to the airport include a large area of the ramp, which they use and are responsible to maintain. On the North Side, a vast majority of the ramp is outside their leasehold, and is therefore CMAA's responsibility to maintain. The parking fee was implemented to ensure that if our FBO parks aircraft outside their leasehold, CMAA can generate the funds necessary to maintain the infrastructure. I apologize for any inconvenience it may have caused, but the FAA has charged us with recovering our costs from the users to maintain the airport's infrastructure.
- From Matt Cowan
on 17-Dec-2007
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I have to second the previous few comments. Flew in and paid $4.85 a gallon. Was there long enough to walk to the counter and pay to get hit with a $10 landing fee. They said to take it up with the airport authority, as they are the ones imposing this fee. And to think I am considering moving to the Chattanooga area and will keep two planes there, not anymore. They clearly think general aviation is a bother. Shame!
- From Russell Norris
on 04-Dec-2007
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The most General Aviation Unfriendly FBO I have encountered in 10 yrs & 15+ States of flying. Although the line & counter staff are unfailingly courteous, the fuel prices, landing/ramp fees (see other posts), and limited hours of operation (with outrageous call-out fees) make TAC Air CHA a NO GO for piston drivers spending their own money. Consider Collegedale, TN or Dalton, GA airports where piston traffic is appreciated. STAFF--B+, MANAGEMENT/POLICIES--F.
- From W. Mitty
on 02-Dec-2007
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Fuel price was predictably a bit high at this one-FBO airport, but $10 to park the airplane for an hour was ridiculous when I bought 27 gallons of expensive fuel. Go elsewhere.
- From Paul Larsen
on 11-Nov-2007
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Nice people but the $10 fee just to park for the 10 minutes required to fuel my Mooney will keep me away for a long time ... Pilots should boycott such places!
- From Eric Scheibe
on 19-Sep-2007
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N5904J, C182. Flew in on Tues afternoon. Ramp was very busy with business jets, yet the line guys still found time to park us and gave us a ride to the main terminal. Great service!
- From Matthew Curtis
on 18-Jul-2007
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Citation II flight crew from La Crosse, WI. Great service overall. Very nice Toyota Sienna courtesy van. Line techs were great and let us use the GPU for an HOUR to keep the A/C on in the plane as our passengers were delayed getting to the airport. Will stop again!
- From Larry Wixom
on 25-Jun-2007
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Stopped on my way back from Florida. Very nice stop. Fuel price was average. Person behind the desk got me a great deal at the hotel!! I'd stop here again. The tower was even GREAT helping me get around the airport with the taxiway construction!
- From Nathan Cronquist
on 23-May-2007
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Stopped at TAC Air South...Was able to use crew car and didn't have to pay the $10 landing fee. Employees were friendly and helpful. A convenient location and very easy to get to even with all the taxiway closures. I'll be back.
- From Antonio More
on 10-May-2007
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TAC Air South is very clean and comfortable; great popcorn! Nice stop-over point.
- From Fred Day
on 06-May-2007
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Fast service. NO discount for Angel Flight.
- From John Hempel
on 27-Apr-2007
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The people were friendly. The plane was taken care of quickly, even though I was flying my 172 in a Lear Jet world. The fuel was a little high. I thought the $10 charge was a bit out of line considering the fuel cost. The line guy explained that it was the airport, not TAC Air charging the fee. I was on business and will be reimbursed. I doubt if I would stop there if I were on a pleasure trip. There are other options in the area. The service was good, but the prices were high.
- From Steve Eshleman
on 21-Apr-2007
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Excellent experience on overnight visit. Service was good, and staff was friendly. Hertz car rental in same reception room was great! The $10 ramp fee that so many complain about includes one night parking. N3463G. Thanks.
- From Ron A. Reister
on 18-Apr-2007
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I have always been willing to pay a little more for fuel at Tac Air because of the great service. Much to my disappointment, the service, friendliness and attitudes have declined... And the $10 charge for a 45-minute fuel stop to buy 38 gallons of 100LL is a travesty.
- From Mike Whitt
on 01-Apr-2007
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Thanks TAC personnel (Mike & Britney). You treated a 152 pilot like a king!
- From Nick Braden
on 19-Mar-2007
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Was there for maybe ten minutes to buy fuel and was charged a $10 ramp fee.
- From Kevin Colson
on 22-Feb-2007
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I was directed to stop by a slow walking line man as I came on to the TAC Air ramp. I don't think he could have walked slower. I told the line man that we would be there for about ten minutes to buy fuel and let the passengers get out. I asked if they were planning to tow us and got a negative response. I told him I would leave the stearing pin in then. Within a few minutes, he had hooked to the nose gear with a tug and was pushing the plane with the stearing pin in. Before I could run to stop him, he had pushed the plane back to the edge of the ramp. That could have been a six figure repair. I then paid more for fuel then I had paid the day before in Teterboro, NJ which is usually the most expensive fuel in the Eastern US. At that New York area airport the fuel was .65 cents less then TAC Air's fuel. They accept no contract fuel cards. I have been stopping at this place starting in 1981 and then it was another name. I have made the biggest mistake in a long time when I stopped here.
- From Rich Gorkes
on 27-Dec-2006
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Flew up to CHA to meet a buddy of mine and get some lunch...Gone maybe 1.5 hrs. And then got a bill from TAC Air for $10. Will not go back there again. TAC needs to talk to the airport authority to get this high ramp fee eliminated otherwise the FBO will suffer financially as many pilots have already stated, they will not return.
- From Keith Moore
on 04-Dec-2006
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Flew into CHA this weekend, paid the $10 parking fee again. However the folks at the desk happened to mention that the parking fee only applies to the north TacAir ramp. On the other hand, the south side isn't always open (like, not on weekends?) so it might be worth calling them ahead of time to make sure.
- From Danny Stephens
on 23-Oct-2006
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Landed at CHA and rented a car for a few hours. The TAC Air people were great. However, the Airport Authority's $10.00 "parking fee" was applied even though we were there for only a few hours. Several pilots in the lobby were complaining about the fee when I arrived. I will consider going to one of the surrounding airports next time to avoid this unfair fee.
- From Jeff Mackey
on 05-Oct-2006
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I like Tac Air, I really like Tac Air. It is a shame that I will never get to use them in Chattanooga anymore (I will still use them in Knoxville and anywhere else they are located). It is shameful that airport authority has made it such a pain to stop in for lunch and fuel. I will not be suckered into paying those bandits $10 to land and fuel up and another $8 for a friend/ client to park and pick me up for lunch (a lot of times when flying south, I will stop here and fuel up and have lunch, gas is $.15 higher than home airport, but it is convenient). Tac Air is fair in it's prices for fuel, and service is outstanding. When was the last time you got raped for a ramp fee just to stop and get gas? What a shame!
- From Keith Moore
on 26-Sep-2006
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Tac Air folks at CHA are always great, but I didn't know about the $10 parking fee, which is outrageously high for a PA28 - especially for an airport in an area where a taxi into to town is also outrageously expensive. I'll definitely be writing an angry letter to their airport authority about that one, and it will certainly discourage me from visiting there in the future. A pity, as it's a nice airport.
- From Digby Solomon
on 31-Jul-2006
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Stopped by this month and the folks at Tac Air were wonderful as always. Not so for the airport authority, which has imposed a $10 parking fee even if you only stop 30 minutes for a fill up. That's a big percentage of the $120 it costs to fill up a 172. Not the TacAir guys' fault but from now on I'll go to Collegedale or on to Rome Ga and avoid the politician's rip-off.
- From John Aldous
on 24-Jul-2006
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New $10 parking fee imposed by the airport authority. The folks are great and very helpful. When I needed a room they contacted Hampton Inn and arranged for transportation quickly. They have a rate there of $55/night.
- From Chad Forster
on 23-Jul-2006
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Stopped on the way from Florida to Oshkosh and we had good service. Nice clean FBO, good planning room, and wireless! The girls behind the desk were attractive... And helpful!
- From Cory Von Pinnon
on 28-Jun-2006
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Really awesome line service. As we pulled onto the ramp, one guy marshaled us in, another had the fuel truck ready, and another had our GPU ready. Really doesn't get any better. Nice job.
- From Henry Barnes
on 03-Jun-2006
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I parked a Cessna 172 at TAC Air this Saturday afternoon. I bought 11 gallons of fuel at a reasonable rate and they waved the facilities fee. The line personnel were very quick to come out and help me park and treated me very well even though there were plenty of jets and turboprops on the ramp. I highly recommend TAC Air.
- From P. Hunter
on 24-May-2006
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Flew in May 15 for 2 nights. Nice people, who couldn't have been more helpful, had arranged for rental car & hotel room at great rates. Only problem was recent relocation of tie downs from N to S area due to taxiway construction. Have used TAC Air at BDL & CHA is even better.
- From Kelly Harlan
on 08-May-2006
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Excellent quick turns. Great service. . .Cute girls.
- From Ryan Patton
on 01-Jan-2006
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Stopped over on New Years Eve for a brief bite to eat. Excellent and very friendly service by the desk staff and the lineman. Nice crew car available, although they won't let you take it downtown; but there are plenty of nice eats to be had in the area. I would recommend Rib and Loin and Lonestar...
- From Chad Lemmen
on 28-Dec-2005
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Here is an update to my previous post. AirNav contacted TAC Air about the price and I then received a very quick response from Terry McDowell, the general manager at TAC Air saying the $3.70 price would be honored and they will issue a credit.
- From Chad Lemmen
on 24-Dec-2005
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Was there on 12/19/05 and they would not honor their guaranteed price of $3.70 and charged me $3.91 for 94 gallons.
- From Brad Dalton
on 01-Dec-2005
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Stopped in the Saturday after Thanksgiving for lunch. Excellent service and very reasonable fuel prices. The TACAir folks were terrific as always.
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