| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From John Sullivan
on 22-Oct-2007
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I stopped today with my twin to drop a passenger. Line service was friendly and helpful and facility was nice. Fuel price was fair and there was no fee with a top off.
- From Matthew Curtis
on 16-Aug-2007
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Citation II flight crew from Wisconsin. Spent the day at the FBO as our passengers did business in town. Facilities were being remodeled, but still accommodated our needs nicely. Pilots lounge is on the north side of the hangar, up a set of stairs. Lounge is very spacious and comfortable. Wireless Internet was marginal, but the air conditioning was top-notch. Line techs got too busy (with other jets) when it was time for us to leave, so we had to verify that our wheel chocks were removed (while loading baggage and passengers) and weave around two other airplanes on the ramp without their guidance on the wings. Overall good experience... Friendly customer service with a slick, ID badge / access proxy card system. Thanks!
- From Michael J. Pratt
on 01-Jan-2007
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We landed our twin at GRR and made the mistake of going to Northern Air rather than Rapid Air. They charged us $42 landing fee for a piston twin, there were three girls of whom two were so rude and stuck on themselves that my passengers and I were amazed. We will not return to Northern Air again.
- From Steven D. Clark
on 20-Nov-2006
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I flew my C177 into GRR last week and wound up at Northern Air. They said the ramp fee was $20, but was waived if I bought fuel, which I did. They loaned me a nice crew car. The staff was very friendly and Kim went out of the way to help me find my destination in Grand Rapids.
- From Paul E. Himes
on 21-Apr-2006
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Excellent friendly service. Line guys are fast and friendly. They are raffling off a Harley! Kim was especially helpful CSR. I will make them my FBO of choice every visit.
- From Peter Dvorak
on 31-Dec-2005
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Been flying into Northern Air for two years in various aircraft; Trinidad, Baron, King Air. Usually good service, despite access restrictions that make unloading baggage a pain. However, after jacking the ramp fees recently ($120 to drop off passengers!), will be patronizing Rapid Air. How much of that fee goes to subsidizing their Harley-Davidson giveaway?
- From Kyle Crossman
on 12-Nov-2005
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Arrived at 12:32 for a 12:30 meeting 5 miles away. Called on UNICOM when I was 20 miles out. When I got on the ramp a line man was waiting with a luggage cart he took my things to the rental car while I went in and signed the rental papers wich were waiting. I was told where the car was which was already loaded with my things, running, and the door was open. They had me on the road by 12:37. Without a doubt the best experience ever. I will make a point of using Northern Air everytime a need to go to GR area. They are the example of what an FBO should be.
- From Billy J. Singleton
on 06-Oct-2005
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Great service! Line service met the aircraft, completed servicing, treated our passengers with exceptional care and even cleaned the interior of the aircraft. Customer service representatives were wonderful!
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