Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Peter Lautensack
on 21-Dec-2019 |
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Flew in late on Thursday afternoon to pick up and fly an evening Patients Airlift mission from HPN to northern NY. During my run up I found I had a plug that wasn't firing. I was told to try to call Heavy Metal Air at Ross West and ask for Armand. I called and Armand quickly called back and said to taxi back to their hangar and he would see if they could quickly help me. Armand and Scott came out, looked at the plane, popped open the cowl and pulled my fouled plugs. Scott cleaned and checked them for operation. He found one plug had failed. Scott pulled out a good plug from his toolbox, cleaned, gapped and installed the plugs into my plane. When I went to pay the bill, they said Merry Christmas and sent me on my way. I am so grateful for Armand & Scott's willingness to stay late during the Christmas season. Their selflessness allowed the patient to return home that evening with only a slight delay in departure. I highly recommend Heavy Metal Air.
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From Elliott Solomon, MD N17ES
on 17-Sep-2019 |
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I have been based at KHPN for about 50 years. I was there for the name changes from Panorama Flight Service to Ross Aviation West. I now live in Florida but return to KHPN for two months each year. They have excellent service, a beautiful facility and great staff. Alan Faulkner and Mike Hilton run an excellent line service with a great group of guys that treat me with great respect. I very much appreciate the excellent attention to one of the old guys. This is a great place to visit for general Piston/Jet aviation and corporate Jet aviation. Congratulations on the many years of excellence.
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From Dierk Reuter
on 15-Mar-2019 |
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Frank and team provide above and beyond support to our NY to Paris record flight attempt. This was not the 1st time. Some time ago I stopped at Ross West to pick up emergency supplies and support personnel for a hurricane relief flight. In both cases the support was professional and courteous beyond the call of duty. Ross provides quality services with reasonable fees. Truly 1st class operation.
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From Kenneth Haenlein
on 16-Jul-2018 |
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Follow up comment from May 31, 2018. I just got the opportunity to talk to the Customer Service Manger about my experience of May 31, 2018. She explained the problem and they have addressed it. The facility fee is now $250.00 if you purchase less than 120 gallons, a more reasonable deal. Thank you for correcting this issue. I will come back and sorry about comparing you to Signature!!!
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From Kenneth Haenlein
on 31-May-2018 |
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Just flew in from North Carolina to drop off a passenger in a King Air. Fuel $8.92 a gallon Jet-A minimum purchase of 200 gallons for a King Air or a fee of $600. OUTRAGEOUS!!! Signature would have been cheaper and that says something. I will not be back. Not at those prices. Teterboro is cheaper and so is Signature at KHPN.
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From Richard Rolland
on 20-Sep-2017 |
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Flew into HPN with my P337 escaping from Irma. Was marshalled into a parking spot on arrival. Lineman offered help with the luggage. The front desk offered a ride to the main terminal to pick up a rental car which was great. Aircraft was fuelled prior to departure as requested. Fees were low for that part of the world. $20 per night parking and a $5 landing fee. Fuel was also reasonable given the location. Overall a very good experience.
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Flew in late on Thursday afternoon to pick up and fly an evening Patients Airlift mission from HPN to northern NY. During my run up I found I had a plug that wasn't firing. I was told to try to call Heavy Metal Air at Ross West and ask for Armand. I called and Armand quickly called back and said to taxi back to their hangar and he would see if they could quickly help me. Armand and Scott came out, looked at the plane, popped open the cowl and pulled my fouled plugs. Scott cleaned and checked them for operation. He found one plug had failed. Scott pulled out a good plug from his toolbox, cleaned, gapped and installed the plugs into my plane. When I went to pay the bill, they said Merry Christmas and sent me on my way. I am so grateful for Armand & Scott's willingness to stay late during the Christmas season. Their selflessness allowed the patient to return home that evening with only a slight delay in departure. I highly recommend Heavy Metal Air.
Follow up comment from May 31, 2018. I just got the opportunity to talk to the Customer Service Manger about my experience of May 31, 2018. She explained the problem and they have addressed it. The facility fee is now $250.00 if you purchase less than 120 gallons, a more reasonable deal. Thank you for correcting this issue. I will come back and sorry about comparing you to Signature!!!
Just flew in from North Carolina to drop off a passenger in a King Air. Fuel $8.92 a gallon Jet-A minimum purchase of 200 gallons for a King Air or a fee of $600. OUTRAGEOUS!!! Signature would have been cheaper and that says something. I will not be back. Not at those prices. Teterboro is cheaper and so is Signature at KHPN.
