Landmark Aviation

at Washington Dulles International Airport

From Jonathan C. Guy on 17-Jul-2008

Flew into Dulles to meet someone at Landmark, and things have really improved since the last time I was here. Staff was all extremely helpful and friendly, even for a "little guy" like I was. Fuel is expensive and they have to collect a landing fee for the airport, but hey, that's life in the big city. I spoke with the new GM, and he is a former Army aviator and GA pilot himself -- and so wants to make this FBO much more friendly to all customers, not just the heavy iron. Good luck, John!
 

From Troy Mitchell on 01-Aug-2007

A no win situation for the customer. CSR advised all the fees would be waived, but the airport fee of 41.93. They waived the facility fee of 300.00 what’s this fee for anyway????? Then was charged 130.00 for the Ramp Fee, Landing fee and Ground Power Unit and we Purchased more than 1250.00 worth of jet-a. We topped off. Go to Signature at least if you have to pay the fees you get good service!
 

From Chuck Badeau on 20-Dec-2005

We flew in VFR from New England to Landmark on 12/18 in an Archer to see the new museum. Potomac/Dulles ATC was very helpful and easy to work with. We were charged a $10.08 landing fee and a $20 ramp fee for the night. Landmark staff drove us over to the museum and picked us up from an area hotel promptly for no fee. 100LL was $5.32 and there was no service charge hinging on a fuel purchase. The staff we interacted with were all cordial and fun. All-in-all, a great experience.
 

From David Smith on 25-Nov-2005

Came in to what is now Landmark Aviation the other day and there were 3 ladies behind the desk and one lady at what they call security desk. Well when I went up to look for my aircraft the lady at the security desk and two of the ladies behind the desk were at one of the desk talking in spanish and would not give me any help whatsoever. The two behind the desk looked at me like I was some piece of garbage, thankfully the other girl named Brittany helped me out and did more than what she had to do for me. I don't know what this company is thinking when they hire other people that speak Spanish or something there should be a rule put down that if you are working you only speak English unless there needs to be a translator, and if you don't abide by the rules you get sent home. I like coming to Landmark but if this keeps up I will be going over to what the line guy cody called it "the dark side". That made me laugh because it is true.
 

From Ed Kuchar on 05-Nov-2005

Flew into Hawthorne yesterday (11/4/05) in a Cheyenne. I was there for a whopping 15 minutes to pick up a passenger. WATCH OUT! The charges were $23 landing fee, $50 ramp fee and $150 facility fee. $223 to pick up a passenger. If you buy 100 gallons, then the $150 is waived, however, in my case their fuel was $1.50 more per gallon than at my home base. A no win situation. I am dropping the passenger back off on Sunday, and I will be trying Signature. Also, none of the people were very friendly and they are renovating the facility so it is not convenient (restrooms, flight planning, etc.).
 

From Lauren Laquerre on 11-Oct-2005

I flew into IAD in April and selected Piedmont Hawthorne above Signature. I had filled out a crew arrival form on the main Piedmont Hawthorne website two days prior to my trip. The form included what type ac I was arriving in, what type of fuel I would need and the amount and any other services I would be requiring. I needed use of the crew car for about two hours and added that request on the form. To my dismay I arrived at Piedmont and they informed me that they do not use that sheet and that I was third in line for use of the crew car. I was very disappointed and had to pay the $30 round trip for a taxi. If I had known about this in advance I would have probably chosen Signature. The people were friendly but seemed in a rush to get our aircraft off of their ramp.