Ground handling is all about delivering what it takes to make your life easier - with professional efficiency, personal dedication and attention to detail. Founded on the global expertise of Swissport International Ltd., one of the world's leading commercial aviation ground handlers, Swissport Executive Aviation now provides a top-class customized service for business flights at close to 60 stations around the world, and a five-star personalized service for passengers and crew.
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Worcester Regional Airport
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| Services, Facilities and Amenities |
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- Fast Turnarounds
- Domestic and/or International Handling
- Lounges
- Executive Terminals
- Crew Briefing (FP/Meteo)
- Aircraft-Side Vehicle
- Aircraft Washing/Cleaning
- Pax & Crew Assistance
- Ground Transportation
- Hotel & Restaurant Reservations
- Limousine, Taxi & Car Rental
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| Aviation fuel services |
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| Brand: |  |
| Fueling hours: | during regular FBO business hours; call FBO for hours of operation |
Prices include all taxes. Prices not guaranteed.
Fuel Prices guaranteed.
Avfuel, Colt, Mariah, World, and UV Air Contract fuel available.
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| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Bob Whitmer
on 11-Aug-2009
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Flew in from Atlanta, and was met at every turn by a cheerful, helpful person. Legitimate good service. These folks bent over backwards for us. Based on what I read in the comments, I did not know what to expect, but the staff made us feel right at home. Brad from AVIS went well out of his way to accommodate us and personally made sure the rental cars were delivered on time. Very pleased!
- From Ronald Dilling
on 06-Apr-2009
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Landed at ORH today to drop off my Cirrus at Mass Aviation for service. All the folks I met at Swissport were helpful and professional, especially the lineman who guided me to parking.
- From Tom Riedy
on 29-Nov-2008
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I had not been to Worchester in many years. The new runway is nice and the old Swissair is about the same. No response when I radioed Swissair. No lineman to provide guidance despite numerous people standing around. The desk attendant was nice... But appeared to be the only person "actually" working. When we returned, there were a group of 7 Swissair employees smoking and shooting the bull at the main door. Not one employee asked or offered to help. On the bright side, the Avis rental was there on time.
- From Sean Brodeur
on 29-Nov-2008
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I'm not impressed. Landed here recently on a training flight to give the student a breather. Parked ourselves and walked inside. Once inside, we were never acknowledged by anyone there despite the fact that there were several employees hanging around the counter. As a side note, the vending machine displayed name brands like Coke, Barqs, etc but serve polar products. While the sodas were good, it does seem like false advertising
- From Myles Gillespie
on 08-Aug-2008
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Flew back into ORH this week and I had a much better experience at Swissport than in April. Line guy ready, desk personnel friendly and helpful. Hopefully this is the norm.
- From M Hounslow
on 12-Jun-2008
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Well read the comments and my bosses said "Yes, we want Worcester." And my answer is...Not that bad. Line guy ambled up right away and chocked the plane. Desk folk were nice. Fuel was cheaper than my home base. And then there was the $10 to Massport as "Ramp Fee". But as I taxied in, there were Massport vehicles everywhere. They have a dinosaur of an airline terminal that is almost as big as Knoxville, TN and no airline paying fees. Massport is the problem - a government agency collecting user fees so my bosses can buy millions of dollars of Massachusetts products. More regressive thinking.
- From Myles Gillespie
on 24-Apr-2008
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I had a very bad experience with Swissport today. No line personnel came out when I taxied up. I chalked my own airplane. They told me there would be a $10 parking fee. I said I would pay when I was ready to leave. As I arrived to the FBO for my departure, they informed me that there was an additional $35 handling fee, which could be waived by purchasing 30 gal of $6.61 avgas. I told them they should have told me when I arrived because I did not have time for fuel before my departure. The staff was rude and discourteous. I am lodging a complaint with the city manager. I would rather fly to KBED and get treated better. Never again will I choose KORH because of Swissport
- From Raphael Crawford
on 09-Dec-2007
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I fly into Worcester at least once a month in my Saratoga, and find the staff at Swissport very friendly and accommodating. The parking charge is a bit of a drag, but is small. The controllers at Worcester are great. There is no pre-heat service available, and they change $100/night for a heated, community hangar
- From M Thomas
on 27-Sep-2007
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I taxied in today and hit a set of nearly invisible all black chocks which were left out by the less than conscientous line personnel. This caused damage to my wheel fairing but in typical Swissport fashion they refused to admit responsibility and said it was my fault because I didn't wait for a lineman to marshal me in. Sorry, but I think it's common knowledge that you shouldn't leave a set of chocks out on an active ramp. I would like to avoid this place but unfortunately my business requires me to come to Worcester frequently. All you have to do is read the other comments on this site to know that they should be going out of business soon. Hopefully something better will come along.
- From A.S. Dyer
on 22-Sep-2007
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I have flown in and out of Swissport several times on a king air and every time it is a pleasure.
- From Orlando Burgos
on 14-Sep-2007
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Over the past 9 years I fly in once a month for business. Just recently, Swissport has instituted a $10 parking fee for stays over an hour. As I stated to the folks at the counter, "This would be my last flight into "KORH". I have dealt with the less than stellar appearance of the facilities, and the inflated AV Gas prices. However, I found it insulting to have to pay a parking fee although fuel was purchased. Additionally, as I was performing a pre-flight, the line personnel guided and parked a G-4 in front of my C-172. Jet blast rocked my aircraft. Thanks!
- From Richard Stanley
on 25-Nov-2006
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I visited there last Sunday and was amazed that for a 3-hour visit in my Twin Comanche I was charged $50.00!!! Very nice personnel BUT costs were ridiculous!!! I even rented a car for $52.00 for 3 hours!! Fuel was highest cost in region!! Would not come back!! Ever!!
- From Ryan Levesque
on 17-Nov-2006
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Stopped to get dinner in Worcester in my Warrior. Staff was very friendly, but the facilities look dated and the courtesy car was a grungy old Crown Vic that was retired from Massport. Although I did not purchase any fuel overall not a bad stop. They will charge you $10 if you park over an hour.
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