Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Dale Rose
on 09-Apr-2020 |
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Stopped for self serve Avgas during cross-country ferry flight. Easy in, easy out. It's nothing fancy, but adequate restrooms about a 100-yard walk from the self serve dispenser. I believe Wi-Fi was offered in the "lounge" and restroom building.
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From Dylan Lee Garrison
on 23-Aug-2018 |
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The crew lounge doesn't have direct air conditioning and it feels like 80 in there on a hot day. Glad to see the FBO owner's (REX's) response to my previous comment. It lacks honesty, but his reply shows they care and hopefully they'll make some positive changes. I feel like an appropriate response would have been, "Sorry, we screwed up. You're right, the person at the front desk should have known about the 2nd car instead of recommending the death taxi. How can we make it right?" but maybe I AM asking too much.
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From Dylan Lee Garrison
on 09-Aug-2018 |
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Avoid if at all possible Requested car for lunch, told they gave it to politician to use and it would not be back today. Asked for other options, recommended, "taxi Jim". Worst taxi, topped off with a used pee bottle in taxi. Asked why they gave only car to politician for indefinite amount of time. FBO owner interjected that they could give out their car to whomever. I agreed, but informed him that it put me, the paying customer, in a bind. He informed me that they have another car available and I asked why the lady at the front desk was not aware of this. He said she doesn't have a need to know and told me I should have called ahead. Not standard to call ahead for crew car and most FBOs don't reserve their cars for crew lunches. Guy is a private pilot or something because then he proceeds to tell me how he does things and how I could do things better. I restated that this was no way to treat a paying customer and he told me that he hopes he can be as important as me someday.Response from Rex Bryce, Owner, Ponderosa Aviation
We appreciate nearly all of the pilots and passengers who use our services when traveling to our part of Arizona. Unfortunately, some are more difficult than others. Mr. Garrison was one of these. He was demanding and condescending to both our customer service representative and our office manager from first contact to final departure. I became involved when I heard him raise his voice to my staff. It is striking that he would ask for special consideration as a "paying customer" that would be a burden to another "paying customer". We have multiple vehicles that we often offer if our standard courtesy car is unavailable. However, given his discourteous treatment of every Ponderosa team member he encountered we chose not to extend this courtesy to him. We are grateful that such encounters are rare.
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From Wendy Rogers
on 08-Aug-2018 |
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Rex Bryce is a most responsive and professional FBO owner. From the moment we landed at dusk on July 4th when he provided us a car and friendly service to this latest trip where he repaired my oil dipstick tube and got me flying again, there is no one like him. Ponderosa Aviation goes way above and beyond the call of duty to provide superior service and professionalism. This is my home away from home. Thank you Ponderosa for keeping me flying and keeping me safe.
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From Troy Kinsey
on 22-May-2018 |
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Stopped in last week for an overnight on our way home to FL from CA. Honestly, this is one of the best airports I've ever visited. After refueling, we told the folks at Ponderosa our plans; they had the crew car pulled around before I had the airplane tied down! Took the car into town for the night & stayed at the clean, affordably priced Safford Inn & Suites. After we took off the next day, we realized we'd left a windbreaker in the crew car. Ponderosa had it sent to us via second day air, no charge! Needless to say, we'll be back.
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Stopped for self serve Avgas during cross-country ferry flight. Easy in, easy out. It's nothing fancy, but adequate restrooms about a 100-yard walk from the self serve dispenser. I believe Wi-Fi was offered in the "lounge" and restroom building.
Avoid if at all possible Requested car for lunch, told they gave it to politician to use and it would not be back today. Asked for other options, recommended, "taxi Jim". Worst taxi, topped off with a used pee bottle in taxi. Asked why they gave only car to politician for indefinite amount of time. FBO owner interjected that they could give out their car to whomever. I agreed, but informed him that it put me, the paying customer, in a bind. He informed me that they have another car available and I asked why the lady at the front desk was not aware of this. He said she doesn't have a need to know and told me I should have called ahead. Not standard to call ahead for crew car and most FBOs don't reserve their cars for crew lunches. Guy is a private pilot or something because then he proceeds to tell me how he does things and how I could do things better. I restated that this was no way to treat a paying customer and he told me that he hopes he can be as important as me someday.