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Landmark Aviation

at Syracuse Hancock International Airport

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Comments from AirNav users
Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.

From Coyle Schwab on 31-Oct-2009
I landed at SYR enroute to my destination and needed to RON due to inclement weather. Landmark took good care of me, helping me put the cabin cover on the plane and other details like that. They were quick in providing a ride to/from a clean and inexpensive hotel. The fees were simply $25 overnight charge for a single engine piston Cessna. Reasonable, fast and friendly. I'd use 'em again.
 
From Larry Wunsch on 24-Sep-2009
WOW! Linda and the line crew must have spent a great deal of time in customer service training. Our stay was great. We showed up in a 170 Taildragger and were treated like we were getting off a Citation. The guys help with luggage and the rental car took about 10 minutes to get to Landmark. Service was like I have never seen. Thanks everyone at Landmark for the time. Hotel $79 Rental car $49 a day and fuel was posted.
 
From John Sinclair on 25-May-2009
VERY inconsistent as to whether they charge the $50 landing fee or not. It depends ENTIRELY on who's behind the front desk, not a good policy to me!! Plus, I've been charged the $50 landing fee AFTER I already bought $50 worth of expensive gas... I'll definitely be going to Exec Air in the future. They've lost my business.
 
From William Judge on 20-May-2009
Good service, they didn't charge the $50 ramp fee but did charge $15/night for tie down.
 
From Andy Miller on 11-May-2009
Very nice people here at Landmark but a very poor facility, nothing like most of the other Landmarks I have been too. As others have noted, very confusing ramps, and the hallway is so narrow that you cannot roll a suitcase down it. The staff tries hard to do a good job though. Also, without any notification they charged me a $50 ramp fee (even though I bought 14 gallons of gas).
 
From K. Speer on 28-Mar-2009
We stopped at SYR for Customs and ended up staying due to inclement weather. Landmark gave us the red carpet treatment (well... Their carpets are blue/black!) and made us feel welcome. Comfortable place to wait out some weather, and the ramp staff kindly took us to and from our hotel when we ended up having to stay the night and gave us good recommendations of where to eat. When we arrived back at Landmark the next morning, the fuel price had just been dropped, and even though we'd uploaded fuel the night before, the lady at the front desk re-invoiced us with the cheaper rate. Very pleasant folks!
 
From Andrew Berry on 15-Jul-2008
I recently stopped at Landmark and had a great experience. It was raining and the line guy was waiting as we pulled up on the ramp. We had an electrical issue and the service in getting a repair was exceptional. The line, office, and mechanical staff were very nice and accommodating. While we could easily have walked to our aircraft, the staff offered a van ride to the ramp and made it easy to take our luggage. Granted, the facility is a little confusing, especially the ramp access, however the service from people at Landmark made up for it.
 
From Jean Peccoud on 08-Jul-2007
This facility is substandard for a Landmark FBO. It is really cramped and in bad need of renovation. The ramp is confusing with multiple hangars each having their own ramp that do not communicated with each other (there are a few yards of grass between them, go figure!). Linemen were nowhere to be seen. It took a lot of effort to have the lady at the front-desk warm up a little bit. She was zealous in trying to apply a facility charge even though I was buying gas, fortunately the line guy told her to waive the fee... Considering that Exec Air and Landmark gas are priced within 3 cents of each other, I would not hurt trying the competition next time.
 
 
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