Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Ben Rider
on 09-Apr-2024 |
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Awful service. Multiple visits with fueling blunders. Go elsewhere
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From Terry Baker
on 03-Jan-2023 |
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I flew into Stuart the week after Christmas in a 182. I let the FBO know I was coming several days in advance and I had a rental car lined up to be delivered. When I landed, it was very difficult to determine where to taxi, so I called the FBO on the phone and could not get clear instructions on where to go. When I got to the FBO they had no record that I was coming and couldn't find the rental agreement. After several minutes of confusion, they finally found the rental agreement and the car. The staff seemed to see me as an inconvenience. In their defense, there was a large amount of private jet traffic arriving that afternoon. On the positive side, the FBO facilities were very nice! Also, an observation not related to the FBO – the tower controller working when we arrived was arrogant, rude and extremely unprofessional! In 30 years of flying I've never heard any controller this bad. Yes, he was busy, but it doesn't take much effort to act professional.
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From Kim Singleton
on 18-Feb-2022 |
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Doug Capen* and his staff went WAY BEYOND EXCELLENCE in helping to move my Mooney J, after a gear-collapse at KSUA. He, and the FBO, are the kind of people who help to make General Aviation special. Highly Recommended! *Mr. Capen is the former co-owner of Stuart Jet Center. As of Feb 2022 he is still onsite at KSUA. I hope that the FBO, now being acquired by Atlantic, can retain the "we're here for all customers" focus that Doug does so well.
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From Lance Logan
on 29-Nov-2021 |
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I flew in on Thanksgiving and as always the staff was helpful and friendly. It's pretty clear that these folks like where they work. When it was time to leave I received great service again. Many thanks to Kara and the rest of the gang!
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Awful service. Multiple visits with fueling blunders. Go elsewhere
I flew into Stuart the week after Christmas in a 182. I let the FBO know I was coming several days in advance and I had a rental car lined up to be delivered. When I landed, it was very difficult to determine where to taxi, so I called the FBO on the phone and could not get clear instructions on where to go. When I got to the FBO they had no record that I was coming and couldn't find the rental agreement. After several minutes of confusion, they finally found the rental agreement and the car. The staff seemed to see me as an inconvenience. In their defense, there was a large amount of private jet traffic arriving that afternoon. On the positive side, the FBO facilities were very nice! Also, an observation not related to the FBO – the tower controller working when we arrived was arrogant, rude and extremely unprofessional! In 30 years of flying I've never heard any controller this bad. Yes, he was busy, but it doesn't take much effort to act professional.
Doug Capen* and his staff went WAY BEYOND EXCELLENCE in helping to move my Mooney J, after a gear-collapse at KSUA. He, and the FBO, are the kind of people who help to make General Aviation special. Highly Recommended! *Mr. Capen is the former co-owner of Stuart Jet Center. As of Feb 2022 he is still onsite at KSUA. I hope that the FBO, now being acquired by Atlantic, can retain the "we're here for all customers" focus that Doug does so well.
