How to report an error

Have you found an error in AirNav? Read on.

There are three steps to reporting an error in AirNav:

Verify the error condition
Determine the source of the error
Report the error

It is important that you follow these three steps before reporting the error. That way you get more expedited response, and it saves everyone time. Remember, AirNav is a voluntary not-for-profit effort. Therefore, please cooperate and help us by properly dealing with errors.

The remainder of this page deals with the three steps that we ask you to do. It's simple. Read on.

1. Verify the error condition

Ask yourself these questions.

Can you replicate the error?

If you are unable to replicate the error, it was probably just a glitch in the network or the server. Just ignore it. If you can replicate the error (either consistently or occasionally) this may be worth pursuing. Note the conditions under which the error occurs, and continue.

Is it a result of a recent change?

If the error is related to aeronautical operations, be aware that the information is published based on information available to the FAA 5 weeks prior to publication. Check the date on the information, subtract five weeks, and think: would this still have been an error then? If the error is a result of a recent aeronautical change, please wait 16 weeks before reporting it.

Is the condition permanent or temporary? Is it NOTAMed?

If the error-causing condition is temporary (e.g., airport temporarily closed or some other similar change) check whether a NOTAM has been issued. It not, consider reporting it to the FAA. Information such as equipment malfunction, abnormal field conditions, hazards to flight, etc., should be reported as soon as possible to the nearest FAA facility, either in person or by reverse charge telephone call.

Is it really an error?

Please be sure that what you are reporting is really an error. Check other sources. Verify with other people. Distrust the media and popular information. If you truly believe that you have found an error, proceed.

What are some typical "errors"?

You may have a typical "error". Sometimes it's not really an error, but may appear to be. Check to see if you have any of these "errors".

Fuel route calculations take a long time: I am aware of that. Some fuel route calculations can take a long time. I am working on this, but it's a complex problem.
I can't find information on airport ABC: Is that airport in the U.S.? If not, it's not in our database. Are you sure of the identifier? It may have changed recently. You can always search an airport by name.
I wish I could...: This is the things you'd like to do with AirNav, but can't seem to be able to. Tell us about it. You never know, we may get around to writing the code to do just what you need.

2. Determine the source of the error

If you verified that there is a true error, now you just need to find out its source so that you can report it. Since the information displayed on AirNav comes from multiple sources, it is important to identify the source of the error so that you can notify the responsible party.

If the error is related to airport information, report it to the airport manager. If you are an airport manager and your airport is open for public use, report the error to your state's aviation inspectors, usually with the state's department of aviation or the department of transportation. If you are an airport manager and your airport is for private use only, report it to the FAA.
If the error is related to other aeronautical data, report it to the FAA. The error probably appears in FAA publications (including the Airport and Facilities Directory) and should be reported to them.
If the error is related to the construction of this web site (including poor spelling, bad URLs, bad graphics, dead links, server errors, etc.), report it to AirNav.

3. Report the error

If you followed the previous two steps, you should know whether you have a reportable error and who to report it to. If you still don't know who to report it to, then report it to AirNav.

To report to the airport manager

Get the airport manager's contact information from the appropriate airport information page, and then call or write the airport manager.

To report to the FAA

Information such as equipment malfunction, abnormal field conditions, hazards to flight, etc., should be reported as soon as possible to the nearest FAA facility, either in person or by reverse charge telephone call.

For more permanent and non-urgent changes, revisions, updates or corrections, contact the FAA at:

Federal Aviation Administration
Aeronautical Information Services, ATA-100
800 Independence Ave. S.W.
Washington, DC 20591

Phone:	1-800-457-6656
Fax:	(202) 267-5322

To report to AirNav

Send email to webmaster@airnav.com. Please tell us:

Your name
Your email address
Date and time of the problem
Location of the problem (the exact URL helps a lot)
Your browser and operating system (e.g., Netscape Navigator 4.0 on Windows 95)
A detailed description of the problem

4. Thank you!


Copyright © AirNav, LLC. All rights reserved.	Privacy Policy Contact