Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
|
From Dean Johnson
on 31-Oct-2020 |
|---|
|
|
Excellent customer service follow up. The team anticipated my needs and stayed in constant contact when questions arose. I very much appreciate their attention to detail and reaching out on a timely basis. Well done.
|
|
From Dean Johnson
on 19-Oct-2020 |
|---|
|
|
Excellent customer service follow up. The team anticipated my needs and stayed in constant contact when questions arose. I very much appreciate their attention to detail and reaching out on a timely basis. Well done.
|
|
From Tim Worley
on 23-Jul-2020 |
|---|
|
|
These people really know how to run an FBO. I called the day prior to our arrival to make hotel and rental car reservations. I spoke with Dawn, who was very friendly and extremely helpful. When we arrived, she and the three ground crew members were on the ramp, ready to greet our aircraft. I believe our primary passenger was also impressed with the level of attention we received. The ground crew, and Dawn, was eager to help with the unloading of bags and getting our passengers on their way. It was so well coordinated that it was obvious they had done it many times. Please give Dawn a raise. She's wonderful.
|
|
From Alan Stevens
on 10-Jul-2020 |
|---|
|
|
I arrived at KJYO on a Wednesday afternoon and was greeted by one of the line staff that had a great attitude and a big smile. He tied my plane down and blocked the wheels and locked it up for me. After escorting me to the FBO, I was again greeted by a wonderful staff that was both pleasant and efficient. I am a disabled veteran with a service dog. The women helped me care for the dog, fed her treats and gave her a huge bowl of cold water after a long, hot flight. Parking was free after I filled her up! It seemed like they were ahead of me the entire time offering assistance at each step of the way! Great team. Thanks for everything KJYO FBO!
|
|
From Brenda Tibbs
on 09-Jul-2020 |
|---|
|
|
Thank you to the terrific team at ProJet for a great experience! They are always friendly and professional.
|
|
From Michael Klein
on 08-Jul-2020 |
|---|
|
|
ProJet has an excellent staff with a great facility. They are close to DC metro region. I have used the facility professionally (Charter Pilot) and personally (Private Pilot). Great prices impeccable service
|
|
From J Corcoran
on 07-Jul-2020 |
|---|
|
|
You can always tell when someone takes pride in their work. Being greeted with a smile and professional attitude is very important. Thanks!
|
|
From George Meszaros
on 01-Feb-2020 |
|---|
|
|
Wanted to say THANKS to Cristina and her crew for the outstanding service they provided on our recent overnight stay in Leesburg. Her assistance with our passenger's rental vehicle snafu along with ProJet's careful handling of our aircraft during difficult weather conditions was greatly appreciated! We have become loyal customers for all future visits to KJYO.
|
|
From Mitch VanDuyn
on 21-Oct-2019 |
|---|
|
|
I visit quite a few FBOs, and this one was one of the nicest. We arrived on a rainy Sunday for a 1-day event in Washington. Our rental car and umbrellas were brought right to the plane, and the staff could not have been nicer.
|
|
From Jim Monroe
on 27-May-2019 |
|---|
|
|
I have had the opportunity to visit ProJet several times since my negative rant back in April. The Monday after I posted, I received calls from Lindsey and the managing partner. I was promised staff training and group meetings to ascertain all employees would know the way customers are to be treated. They are back to their super service and are doing everything they can to make ProJet and Leesburg, the best in the DC area. The response could not have been better. GREAT JOB!!
|
|
From Bruce Gilbert
on 21-May-2019 |
|---|
|
|
At 8:57pm on a weeknight I needed a top-off of 100LL fuel. I called ProJet but realized they closed at 9:00pm (according to their website). To my surprise they answered the phone but, as expected, the fuel trucks were shut down and stored for the night. No problem! Projet staff and line team were more than happy to accommodate my fuel request. 10 minutes later I was topped off and ready to fly again. No nasty looks or after hours charge. Thank you ProJet.
|
|
From Scott Stocker
on 09-May-2019 |
|---|
|
|
I have been using this FBO since it's inception. I come here for large events and pop ins. My experience has always been executive style. Saying that also comes with professional advanced contact that starts with a phone call when I have the time. If I am running behind at least a radio call to the front desk. Single engine operators do tie their planes down. I have been flying for 33 years and many FBO chains and independents, this operation is a leader. I always find it disturbing when I see someone bash a great operation
|
|
From Bill Midon
on 08-May-2019 |
|---|
|
|
Totally spoiled... I arrived in the rain last Thursday. Nikki was at the door with a large umbrella, and despite my protests, she followed me around while I unloaded baggage, secured the airplane, etc., making sure not a drop of rain fell on my shoulders! Seriously? The ProJet team defines client service, their actions only surpassed by their smiles! They are consummate professionals! TY TY TY!!
|
|
From Jim Monroe
on 28-Apr-2019 |
|---|
|
|
I landed this Friday shortly after frontal passage. The cold wind was straight across the ramp. We struggled to tie the airplane down and put on the cover by ourselves. Just as we finish, one lineman comes out, hops in the Jet A truck and exits the ramp. We carry our luggage the 100 yards or so to the office to find the desk man describing a recent flight to a friend (complete with hand motions) and the other lineman sitting in the room with his back to the ramp, texting away on his cell phone. This used to be a great FBO. I hear there’s a chance they might see some competition. That's what they need.
|
|
From Doug Chapman
on 11-Dec-2018 |
|---|
|
|
We regularly fly into Leesburg, and the ProJet crew takes good care of us. Responsive and helpful. Many thanks to Julie, Lindsay, Nikki, Brian, Orlando, John, and all of them! A great airport to use to access the DC area without the hassle. Highly recommend.
|
|
From Leo H LeBoeuf
on 25-Oct-2018 |
|---|
|
|
Stopped to pick up a passenger. They had a conference room so that the client could attend a teleconference. On the return, trip, gave us a great quick turn so that we could discharge a passenger and be on our way. Good service all this for a Bonanza customer.
|
|
From Mark Hanson
on 14-Aug-2018 |
|---|
|
|
Great Team, Thanks to Nikki and the line guys. All of us at Patient Airlift Services - PALS appreciate the extra help that we received getting two families of wounded vets from Leesburg to Maine. Always a great experience in Leesburg made special by the attention to detail and supportive spirit.
|
|
Excellent customer service follow up. The team anticipated my needs and stayed in constant contact when questions arose. I very much appreciate their attention to detail and reaching out on a timely basis. Well done.
