Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
|
From Jim Jones
on 29-Dec-2018 |
|---|
|
|
Flew in Piper Archer today for overnight. Treated like royalty. Self-serve fuel $4.00 - yes four dollars - per gallon. Had Hertz car pulled planeside before I returned from the yellow ramp fuel pump (directly beneath tower). No ramp fee. This place and its people are a class act. No ramp, tie-down, or security fee with the fuel purchase.
|
|
From Hunter C.
on 23-Aug-2018 |
|---|
|
|
Excellent experience all around with TAC Air at Spirit. We were planning to be on the ground in St. Louis for just a few hours, so TAC parked us right at the door and had car keys ready when we walked in. Super friendly and knowledgeable staff, cheap SS fuel, nice courtesy cars, and great service. No complaints.
|
|
From Mark Ford
on 29-May-2018 |
|---|
|
|
Called ahead to the various FBO's to find the best value. Their service was quite acceptable, but not exceptional. We told them when we would be back to do some formation flying and the plane was still tied down out by the fence. Again told them when we would return for departure and again the plane was out by the fence when we returned. If they had brought (or left) the plane up close to the FBO, I would have no choice but to give them 5 stars.
|
|
From Don Cope
on 24-Jan-2018 |
|---|
|
|
I am an Angel Flight pilot and I delivered a passenger to KSUS on Jan 23, 2018 in a C-210. I parked at TAC Air and was planning a quick turn around, but needed some fuel. I made my fuel request right away and was told there was a problem with the 100LL fuel truck, but it should be available within 10 to 15 minutes. I was also told it was a brand new (to them) fuel truck. To make a long story short, after a 20-minute wait, I was told there were two other FBO's and also self-service fuel, but I would have to fire up and taxi to those locations. I elected to taxi to Million Air, where I received immediate service, but had to pay an extra $ 15 service fee. I also learned that TAC Air has had "fuel truck problems" for quite some time. I don't know why there have been no comments to that effect on AirNav.Response from Phil Bissonnette, General Manager, TAC Air
Mr. Cope, we are sorry your visit here did not meet expectations. Our Avgas truck experienced a terminal failure a few weeks ago. We arranged for a replacement truck as quickly as possible. During this time, we continued to offer self-serve Avgas without interruption. This was offered to Mr. Cope and it was declined. The replacement Avgas truck was within moments of being placed into service at the time of Mr. Cope's arrival. Although we rushed to complete the task, it wasn't accomplished until approximately 5 minutes after Mr. Cope's departure from the TAC Air ramp. We apologize for any inconvenience this caused.
|
|
From Jim Carney Pilot for Pilots n Paws TN
on 03-Jul-2017 |
|---|
|
|
I have flown several Pilots n Paws dog rescue flights into SUS and always use TAC Air. They always treat me great and the other Pilots n Paws pilot who meet me. Since we are a non-profit, they also wave any fees. Many times, the employees have come out and help hold puppies for pictures!!
|
|
Flew in Piper Archer today for overnight. Treated like royalty. Self-serve fuel $4.00 - yes four dollars - per gallon. Had Hertz car pulled planeside before I returned from the yellow ramp fuel pump (directly beneath tower). No ramp fee. This place and its people are a class act. No ramp, tie-down, or security fee with the fuel purchase.
Called ahead to the various FBO's to find the best value. Their service was quite acceptable, but not exceptional. We told them when we would be back to do some formation flying and the plane was still tied down out by the fence. Again told them when we would return for departure and again the plane was out by the fence when we returned. If they had brought (or left) the plane up close to the FBO, I would have no choice but to give them 5 stars.
I am an Angel Flight pilot and I delivered a passenger to KSUS on Jan 23, 2018 in a C-210. I parked at TAC Air and was planning a quick turn around, but needed some fuel. I made my fuel request right away and was told there was a problem with the 100LL fuel truck, but it should be available within 10 to 15 minutes. I was also told it was a brand new (to them) fuel truck. To make a long story short, after a 20-minute wait, I was told there were two other FBO's and also self-service fuel, but I would have to fire up and taxi to those locations. I elected to taxi to Million Air, where I received immediate service, but had to pay an extra $ 15 service fee. I also learned that TAC Air has had "fuel truck problems" for quite some time. I don't know why there have been no comments to that effect on AirNav.