|
From Townsend Thomas
on 04-Feb-2010 |
|---|
|
|
Diverted to Barnes at 8:30pm tonight in a Cherokee with engine trouble. All FBOs were closed, but Joe from Five Star returned an after hours call to his cell phone. Within 10 minutes, Joe picked me up at the main terminal and set me up with a crew car and hotel room close to the hotel. Great service!
|
|
From Alan Gauthier
on 26-Jan-2010 |
|---|
|
|
This is one of the best FBO's in the NE. How can you go wrong - low fuel price and great service! I fly throughout the NE and Five Star is by far the best. A great combination of service, cleanliness and efficiency.
|
|
From Patrick Agahigian
on 14-Jan-2010 |
|---|
|
|
An excellent FBO, Joe and Gabby run an excellent operation at Westfield. Fuel prices are low and have never had anything but the best relations with the staff. Barnes is a great stop for the $200 hamburger or for a fuel stop enroute on a trip, and be sure to choose Five Star, you can't go wrong.
|
|
From John L. Moss
on 23-Dec-2009 |
|---|
|
|
Five Star is owned and operated by a really dedicated young guy who is making a go of it in the GA business. The fuel price is outstanding and the service mentality is excellent. I enthusiastically recommend them to all pilots.
|
|
From Emiko Pray
on 19-Dec-2009 |
|---|
|
|
Stopped on Dec 1, 2009. Great fuel price and great services! Thanks Joe!
|
|
From Andrew Elwood
on 07-Dec-2009 |
|---|
|
|
What more can you say? It's an FBO that provides stellar customer service and realistic fuel prices. Nice job guys!
|
|
From Steve Hofmann
on 17-Nov-2009 |
|---|
|
|
Super support for a business meeting -- quick assistance on parking and tie down with warmed courtesy car meeting us at the plane so no delay in making our appointment. And friendly support on lunch recommendation afterwards! We'll definitely stop at Five Star for any future visits!
|
|
From Theodore Leb, Piper Aztec 6783Y, home base Republic Airport KFRG
on 11-Nov-2009 |
|---|
|
|
Not only they offer the lowest fuel prices in the NE but their hospitality allows you to indulge in their delicious hamburgers and hot dogs. Joe the manager of the FBO goes out of his way to make you feel at home. I recommend them highly and I will use them for many years to come.
|
|
From Keith Smith
on 04-Nov-2009 |
|---|
|
|
I'm at the FBO right now, with free WIFI, and two free cheese dogs, fresh off the grill with mustard, ketchup and relish, and a bottle of water. Honestly? Where else can you get this? Oh, that and some of the cheapest gas in the northeast.
|
|
From Richard Branca
on 05-Oct-2009 |
|---|
|
|
Great place to visit. Best fuel prices around and friendly and courteous service. Restaurant is good and has wonderful view from the upper deck.
|
|
From Stephen W. Brumit
on 22-Sep-2009 |
|---|
|
|
Stopped in for lunch and a top off on Monday. Was met with smiling faces but also informed that the airport restaurant is closed on Mondays and that the crew car was in use already - great! Not to worry, those same smiling faces offered to cook us hamburgers and hot dogs on their grill - complementary! I fly a single engine! The prist additive and the ice cream sandwiches for desert were also complementary! What else is there to say - you're missing the boat if you don't stop there. I live in Tennessee and know hospitality when I see it. You will see it too.
|
|
From Kurt Ponsor
on 17-Sep-2009 |
|---|
|
|
Horrible, horrible customer service. Five Star has cheap gas, and you get what you pay for. They didn't chock my plane even though their ramp has a slight slope. I needed some help with filling my landing gear strut, and they wasted three hours of my time by leading me to believe they were going to help. My time is worth more than the $8 of savings. Luckily, the other FBO helped me out of my trouble. I will never do business with Five Star again. If you do, I recommend you watch their linemen and check the gas meter.
|
|
From Robert Hasselbarth
on 17-Sep-2009 |
|---|
|
|
Diverted here in a Lear 45, superb service. Thanks again for the awesome job!
|
|
From Jim - That'S All Folks
on 16-Sep-2009 |
|---|
|
|
Stopped here for a day on 9/10... Great service. Called ahead about a rental car ($42 per day), they brought it out to the plane even before the prop stopped spinning :) Great fuel price... About the only thing is they moved the plane, and didn't tie it down :(
|
|
From John Hayes
on 14-Sep-2009 |
|---|
|
|
Fantastic prices, friendly people, a great facility...this is an almost perfect fuel stop. We stopped at Five Star in our Citation and loved it. The only thing that tarnished the experience is the letter that arrives a month later with an invoice for a landing fee. It was $11 for us--not much; but, the hassle factor is absurd! Why not collect the fee at the point of sale?? It probably costs $8 of someone's time just to process the bill. IMHO, this is a creeping user fee policy that should be stopped. You folks in Westfield should be working on your city council to get them to understand the value of your airport and get this fixed.
|
|
From Bruce Robbins
on 03-Sep-2009 |
|---|
|
|
Five Star is a great FBO! I flew into Barnes to visit the Basketball Hall of Fame. They gave me a courtesy car to use for the day and directions to the HOF, and I didn't even buy any gas (rental). I tried to give them some money to show my appreciation and they would only take $5.00 to cover the auto gas. Free bottles of water and I was on my way. No doubt, I will stop back there on my next visit. Thanks for great service!
|
|
From Keith Smith
on 28-Jul-2009 |
|---|
|
|
Having read the comments on this board, expectations were high when I flew in on Jul 24 for a quick turn to pick up fuel and file to my next destination. I was not disappointed. Flawless, friendly service. It certainly doesn't hurt that pretty much everyone who works there is a GA pilot! That explains a few things. We returned later in the afternoon with 3 other planes for a late lunch at the restaurant and continued to receive excellent service. If only every FBO had this attitude! No F-15's were operating the two times I visited that day...Oh well, I have no choice but to come back and try again!
|
|
From Joseph Rickman
on 16-Jul-2009 |
|---|
|
|
Great experience! Although not the largest in size, I find Five Star to be one of the best FBO's I have been to. The fuel price for 100LL was and continues to be the best in the area. The line service and customer service reps were extremely professional and were there to help as soon as I taxied up on the ramp. Keep up the good job!
|
|
From Scott Crenshaw
on 09-Jul-2009 |
|---|
|
|
Great FBO. Had to stop at BAF due to low ceilings. They set me up with a car rental, tied down the airplane for couple days, and made everything as easy as can be. Great fuel prices, too. Also, the kids got to see four F-15s do afterburner takeoffs, followed by near vertical climbs. That made up for having to drive a rental car home.... I'll be back.
|
|
From Richard Bergstrom
on 29-Jun-2009 |
|---|
|
|
I stopped in today for a fill up and was pleasantly surprised to see that Five Star still has the cheapest 100LL around. I always start or end my trips at Five Star because I can't see paying $.50 to $1.50 more for the same fuel elsewhere. Great service, free popcorn and low prices! These guys can't be beat!
|
|
From Anthony Troitino
on 28-Jun-2009 |
|---|
|
|
Flew in today with 2 other airplanes for breakfast. Confirmed with the lineman that avgas was $3.19/gal as posted on AirNav. After breakfast, went to settle the bill and was astonished the price was $3.49! I was told the price had just changed but I did not see a fuel delivery truck while at breakfast on a Sunday morning! Makes one wonder about the honesty of the operation! Response from Joe Occhiuzzo, General Manager, Five Star Jet Center
Dear Anthony, I am truly sorry to hear about your experience. As you can see from all of our other comments, your visit is not the norm and we strive to give our guests the best possible experience. While we regret having to raise our price because of the current market, we are still the best value in the entire northeast and will continue to be. If you had brought this to my attention I would have certainly taken care of you-- in fact-- if you stop in again, please see me and I will discount your fuel purchase as a one-time customer service gesture. We take great pride in our customer service, and no one will be allowed to fall through the cracks! Sincerely
|
|
From Greg Brown
on 10-Jun-2009 |
|---|
|
|
Flew in for a quick top-off. They were great, offered coffee, etc., while we waited. You can't beat the price, and the service was terrific. Being a beautiful early summer Sunday morning, they were busy and we had to wait 20 minutes to get our fuel, but that's not a complaint. Restaurant looks great, too, although we didn't go.
|
|
From Barry Burke Jr.
on 07-Jun-2009 |
|---|
|
|
Five Star rules!! $3.09 Avgas, a lineman who is ready to park me from 1/2 a mile away, and asks if we need a quick turn or we're doing lunch, and a fast and professional ringout by a friendly young lady. Five Stars is right! Thanks again!
|
|
From Ronald Dilling
on 25-May-2009 |
|---|
|
|
I flew into BAF today for fuel and breakfast. My first time at Five Star and everyone was absolutely terrific. The restaurant on the field was closed for Memorial Day so they gave me their crew car and directions to a local place, which had great food. Got back to the field in time to see a pair of F-15's departing. Will be back soon!!
|
|
From Lee Verrone
on 18-May-2009 |
|---|
|
|
This FBO is a real gem. With the fuel prices as low as they are I would return. Add in the super friendly service, F15's on the field, the arresting wire in case you come in a little hot, and a burger it's a non-brainier great FBO.
|
|
From Frank Roethel
on 19-Apr-2009 |
|---|
|
|
Arrived Friday morning (April 17) and could not have received better attention. It's a class operation and they go the extra mile to insure all your needs are met.
|
|
From Name Name
on 03-Apr-2009 |
|---|
|
|
Absolutely outstanding service. Arrived very late, had everything set up and ready for me. Will definitely use them anytime I fly into BAF
|
|
From Mark Weinstein
on 26-Mar-2009 |
|---|
|
|
We stopped by just at closing time with 7 planes, 6 wanting fuel because they have the best price in the area. They took care of us no problem. The restaurant (except for the soup.. Too salty) is just fine. I give Five Star 10 stars.
|
|
From Martin Weiss
on 04-Mar-2009 |
|---|
|
|
Five Star should be called 10 - star! Great service, friendly and clean. I keep my SR22 at Southbridge so it's an easy flight over for fuel (savings of almost $2.00 per gallon from my home airport and over $3.00 per gallon from our summer place on Martha's Vineyard). My high school buddy - Paul B'Shara owns the restaurant by his name. Great place there too.
|
|
From Frederic Stucklen
on 12-Jan-2009 |
|---|
|
|
I stopped by today for Gas. They are by far the lowest Avgas prices in the North East at $3.09/gal! I was hardly out of my plane before the services began. And when I mentioned that the local restaurant was closed, they offered me hot dogs off the grill and coffee. The service is great, and the prices were right! Keep up the great work guys....
|
|
From K Mckinley
on 09-Jan-2009 |
|---|
|
|
Great service and a squeaky clean modern facility. Awesome fuel prices and staff. Best FBO in Mass. 700hs
|
|
From Sean Walsh
on 23-Nov-2008 |
|---|
|
|
I come up to 5 Star regularly to purchase fuel. Summer time they throw a hotdog or hamburger on the grill for you. Service is excellent. New Restaurant on the field is walking distance clean and good. Very friendly line and office staff. They have been the lowest price fuel from Maine to Virginia so sometimes there is a gaggle of planes ahead of you but they're always friendly. Stop on by!
|
|
From Michael Moore
on 30-Oct-2008 |
|---|
|
|
I travelled on a cross country flight with our squadron's skipper when my jet had a minor brake issue requiring me to remain behind until it could get fixed. I ended up staying for about four days and the service was great. I had a crew car at my disposal and the staff was extremely helpful. Security was good as well. You don't take an F/A-18 just anywhere. I would recommend this stop to anyone, military or civilian.
|
|
From Donald M. Schwentker, N34DS
on 17-Oct-2008 |
|---|
|
|
Stopped for fuel in my Arrow on 17 Oct 08. Friendly, efficient service and low fuel prices. Even offered to make me a free hamburger. The best treatment I've had in years! I'm hooked, and look forward to coming back -- 5 Stars, indeed -- perfectly named!
|
|
From Owen Carr
on 27-Aug-2008 |
|---|
|
|
I often stop here for the great fuel prices - Five Star is one of the lowest in the CT/MA/RI area. I brought three first time flyers to enjoy some lunch at the new indoor/outdoor restaurant. Unfortunately, it was the worst lunch I have ever had. Service was pathetically slow (I mean really bad) and some of our food was cold and of poor quality. It ruined an otherwise great day with people not familiar with small friendly airports like this. I'm not sure if the restaurant is affiliated with the FBO, although it appears so from the listing here. The FBO has great service and fuel prices but I would not recommend eating at this restaurant even if they were giving away free burgers and hot dogs like several other people have described.
|
|
From Donna Dal Porto
on 30-Jul-2008 |
|---|
|
|
My first time to visit Five Star Jet Center. I told my partner that "NOW THAT IS SERVICE". Joe greeted us with a smile and he asks us if we would like a complimentary hamburger or hot dog! Then we walked inside to meet Jim the manager and once again the service was incredible!!! You do not need a fancy FBO with service like that!!! I would highly recommend stopping here!! Also they have great fuel prices!!!!
|
|
From Steven C. Dickson
on 14-Jul-2008 |
|---|
|
|
Flew in to Five Star yesterday and was offered a hamburger. That and the fuel prices being the best in the region make this a hard place to avoid. The good, friendly, efficient service makes it all that much better.
|
|
From Russell Opland
on 03-Jul-2008 |
|---|
|
|
I can't say enough good things about Five Star! From waiting for me with a golf cart on arrival, to opening an hour early on Mon morning for departure without any additional charges--and the cheapest gas for hundreds of miles! None better, in 1,000-plus hours of flying.
|
|
From Richard Stanley
on 26-Jun-2008 |
|---|
|
|
Flew into Five Star on Saturday June 21. Was met with enthusiastic service and red carpet treatment. All other comments here do not really convey the wonderful treatment that I had not seen anywhere in aviation for over 20 years. I highly recommend them.
|
|
From Andy Gerardo
on 19-Jun-2008 |
|---|
|
|
Went to Five Star and was greeted by Mr. Joe Occhiuzzo. He promptly marshaled us in, hooked us up to the GPU and had our catering waiting for us. He also made us aware of all their services and their LOW fuel prices. Great job. Thanks for your help.
|
|
From Tony DeCristofaro
on 18-Jun-2008 |
|---|
|
|
Flew in for a quick visit to Stanley Park and Lunch. Joe and Jim were friendly, courteous, and enthusiastic and they gave me a crew car. Best fuel price is a bonus. We will be back soon.
|
|
From Don Stansberry
on 05-Jun-2008 |
|---|
|
|
Great FBO--Fantastic service and great price on Jet-A. Went above and beyond to take care of my pax. We'll be back. Thanks guys.
|
|
From Robert Elkins
on 26-May-2008 |
|---|
|
|
All the positive comments about this great FBO are well deserved. This is the best GA FBO I have encountered. They were even able to obtain a rental car on Memorial Day when the rental agency was closed. Outstanding, friendly, personal service!!!
|
|
From Joe Marsala
on 12-May-2008 |
|---|
|
|
Flew in on 5/11/08, first class service, great FBO!
|
|
From Nick Santo
on 10-Apr-2008 |
|---|
|
|
Five Star Jet Center rolled out the red carpet to me today (in the 182). My passengers and I arrived in the morning and when they come back at 5:00, I'll be rested and happy. The accommodations and service are all first rate. The service is excellent, genuine and very friendly. I'll definitely return to Five Star!
|
|
From Dan Schrager
on 12-Jan-2008 |
|---|
|
|
Stopped by with two first time GA passengers. We were treated to fast, courteous service and lunch. Joe told me there were three ahead of me for fuel, but he quickly took care of all of us. Beth offered us lunch. She grills a great hot dog and burger! Wonderful place to stop for great prices and service.
|
|
From John Speranza
on 29-Dec-2007 |
|---|
|
|
Flew into BAF and went to Five Star on the 26th - was warmly greeted at the airplane by Jim, who promptly offered us a burger. The hospitality and warmth displayed by Five Star is truly five star, and there's no doubt I'll be back for a few more X-C's!
|
|
From Steven C. Dickson
on 26-Nov-2007 |
|---|
|
|
This is my third trip in. Prices are still the best in the area. I did not get my burger. Guess I should have called ahead. Service doesn't get any better even for 23 gallons 100LL
|
|
From Jim KCON
on 09-Nov-2007 |
|---|
|
|
Very Nice! Don't let the name scare you off. They were very helpful, friendly and efficient for my C-172 and me. Great experience...They even grilled me a burger. I would absolutely recommend stopping in next time you're in the area. Great fuel price!
|
|
From Mike Dyson
on 22-Oct-2007 |
|---|
|
|
Family was out leaf peeping Sunday 10/21. Stopped in for fuel. Remarkable service, lineman waiting for us as we left the runway, parked us right next to the FBO and fueled the plane immediately. When they say best fuel prices on the airport (sign on the FBO) they mean the state! The pilot lounge and FBO are great. We will return soon!
|
|
From Kenny Lisle
on 18-Oct-2007 |
|---|
|
|
Once again...Great service! We called Five Star 100 miles out and said we were hungry. When we got on the ground the table was set for us with two burgers.
|
|
From Benjamin Caron
on 12-Oct-2007 |
|---|
|
|
Flew in here again on Tuesday the 9th with my father-in-law and Pat was waiting for us outside. The same unbelievable treatment. Incredibly friendly folks and they even offered me a piece of one of the line guy's birthday cake. He hadn't even blown out the candles yet. Fuel was insanely cheap, like last time, and they were quick and professional. Make sure you don't accidentally stop at the wrong FBO. Head for the giant FIVE STAR sign on the building. "Welcome back, should we light the grill?" were the first words out of Pat's mouth when we got out of the plane.
|
|
From Kenny Lisle
on 10-Oct-2007 |
|---|
|
|
The best place to go...Always great service with low fuel prices. The line guys are great and 10 times better than those other guys across the way. Always go to Five Star!
|
|
From Gerald King
on 03-Oct-2007 |
|---|
|
|
Great fuel stop. Prices can't be beat. If you are on the way to AOPA Expo, this should be your planned fuel stop. Complimentary dogs & burgers on the grill too. Heck, they even have a popcorn machine. Say HI to Joe at Five Star, the friendly fuel guy. You might mistake Joe for another employee, because they are all so friendly. Anyhow, Joe is looking for a reasonably priced Cessna 150 to share with his son, so if you know of a bargain, let him know.
|
|
From David Kurman
on 30-Sep-2007 |
|---|
|
|
Flew into KBAF for the first time after reading the positive comments here on AirNav. Five Star was absolutely tremendous in both their fuel price ($3.60/gal 100LL!) and their hospitality. Hamburgers and hot dogs on the grill immediately after we landed and plenty of friendly personnel made for a wonderful day. Follow the blue shirts to Five Star and ignore the yellow shirts at the FBO next door that tries to "steal" incoming aircraft. Thank you to Five Star for the royal treatment.
|
|
From Bryce Bernard
on 27-Sep-2007 |
|---|
|
|
Great airport, lots of runway. Beautiful area to stop. Not to mention the great service and fuel prices. My father and I flew from New Bern, NC to Barnes, Then up to Lincoln ME. We flew in 2 C-182's so the low fuel prices and lunch were greatly appreciated. Thanks to the FBO and line men.
|
|
From Douglas Weir
on 17-Sep-2007 |
|---|
|
|
Great experience at 5 Star! Linemen were there in a flash to fuel the plane and asked us if we were hungry before we got out of the plane (it was 12:01pm!). Called in on the radio to "get the grill fired up"! We were having a burger and dog within minutes and relaxed on the deck for a short while before continuing on. Awesome service, great guys, can't say enough about the airport and this FBO...."Five Star" is right!
|
|
From Peter Schoonmaker
on 19-Aug-2007 |
|---|
|
|
Went to top off my Skymasters tanks, great price, nice people, nice airport...
|
|
From Benjamin Caron
on 17-Aug-2007 |
|---|
|
|
These guys are unbelievable! I've never had a more positive experience, and w/ my work, I hit a lot of FBOs. Upon arrival without even noticing it, they pulled the courtesy car up behind my plane, had it running w/ the AC on, and put my bags in it for me. They were topping the tanks in the plane before I even put the car in drive.. I put $20 worth of gas in the courtesy car (that I had for 4 hours) before returning it and they tried to pay me back for it!! I've never even heard of that! They offered to "make me burgers or something" if I was hungry. On top of that, they have the cheapest Avgas I've bought this year. Can't say enough good about these guys. Everybody should drop in here; you have to see it to believe it! Any time I fly within 30 miles of this place, I'm stopping there.
|
|
From Robert Atkins
on 14-Aug-2007 |
|---|
|
|
I had to write this to let everyone know. This FBO is bringing back the way aviation used to be. I flew into Five Star Jet Center on Sat on my way to the Cape Cod to visit friends. I was greeted by good line service and great fuel prices (considering the prices of the surrounding airports). Here’s the kicker. After I paid for my fuel one of the line guys offered to cook me lunch. I guess this is something they do everyday and for anyone that stops by. I couldn’t believe it. In the future I will stop here on all my trips to and from the Cape Cod. I wish all FBO's treated us small general aviation pilots like this. GREAT JOB GUYS!!!!!!!
|
|
From Steven Aulisio
on 10-Aug-2007 |
|---|
|
|
Bad, all the way around.
|
|
From Russell & Renea Peitz
on 23-Jul-2007 |
|---|
|
|
Should be called Six Star Jet Center. This place was great, quick to answer on the radio, line personnel met aircraft guided in and chocked aircraft. Went in twice in one day while flying from NH to NJ and back for their $3.90/gallon 100LL (7/23/07) can’t beat the price or the service. Nice, Friendly, Professional FBO.
|
|
From Ronald Reil
on 10-Jul-2007 |
|---|
|
|
I have flown into KBAF and Five Star Jet Center several times in the last month in my Skylane. Great FBO and excellent service, not to mention they have really low fuel prices. We need more FBO's like this....
|
|
From Robert Elkins
on 22-May-2007 |
|---|
|
|
Great airport. ILS and all the amenities of a big airport without the traffic and hassle. Call ahead and they will arrange for a rental car to meet you on the ramp. Friendly, helpful line and office staff. The Massachusetts Turnpike and I-91 are close by, so the airport is easily accessible.
|
|
From David A. Fernal
on 18-May-2007 |
|---|
|
|
Flew into Barnes unexpectedly when I found out en route that my passengers had a car waiting there instead of Bradford as I originally expected. The FBO service was excellent! No issues at all with dropping in unexpectedly, they asked if I needed to use the courtesy car, or if there was anything else I needed; pointed me in the direction of a restaurant on the field so I could get lunch for my passengers, then when I didn't have enough cash to pay for the lunch (the Flight Deck didn't take credit cards) the line man paid $10 out of his pocket and said not to worry about it. I say again, Excellent Service! This FBO will be building a large new facility soon with a large hangar capable of supporting mid to large size business jet aircraft. I will definitely return to this FBO when I am back to Barnes!
|
