| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Joe Albertson
on 16-Nov-2007
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I was at TAC Air, BDL on 11/11-13/07. All in all a decent, albeit expensive, experience. Line guy met us at the plane though declined to help with the bags. The front desk, while a touch surly, was competent. Fuel is high, but that is not uncommon these days. The airport authority mandates landing fee and overnight charges, or so I was told, and would not/could not be waived. Ramp was full with a BBJ headed to London and a Global Express headed to Africa. Still, my little turbo twin was treated with modest respect.
- From Joseph Nelson
on 12-Oct-2007
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FWIW, The manager at TAC Air contacted me promptly to address my previous comments. He felt that my experience was not representative of the typical BDL TAC Air customer service effort. In addition, he mentioned that the ramp and parking fees are state mandated and cannot be waived. His unsolicited concern was certainly appreciated.
- From Joseph Nelson
on 08-Oct-2007
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I rarely comment on service and handling at an FBO, but worth the exception in this case. BDL TAC Air was the worst service experience I have ever had. With no other customers in sight, I walked in to return my rental car and was told that I would have to return it to the terminal area because I did not have my rental receipt. The so called CSR just stared at me with arms crossed and kept insisting that she had no way of looking up the rental return information. After I called over to the Hertz counter and asked if they could look up the rental information she gave me the rental record which I gave to the CSR at TAC Air. She looked at it and said, "This doesn't help me." Finally toddling her way over to the computer she magically was able to find the rental record. 15 minutes of wasted time later she says please pay your bill. As I sign for $2500 of Jet A for my Citation V Ultra at $5.43 a gallon I noticed they did not even waive the customary $150 ramp and handling fee.
AirNav note on 10-Oct-2007: The General Manager of TAC Air Bradley contacted AirNav within 24 hours of this comment being posted to obtain contact information for the author, and is actively attempting to contact Mr. Nelson to address his concerns.
- From Jesse Jarvis
on 18-Apr-2007
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During my recent trip to Bradley I stopped in at the TAC Air Terminal. I couldn't say nicer things about this facility. The staff was quick and helpful, even though I did not purchase any fuel. If you fly to Bradley you should stop at TAC Air.
- From Paul Blodorn
on 06-Nov-2006
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Parked at Tac for an afternoon visit to the New England Air Museum. Facility was great and people were very nice. Provided transportation at no charge. Charged $17 parking fee for 3 hours with 20-gallon fuel purchase, a bit high but was worth it. Will be back soon.
- From Trevor Smith
on 19-Oct-2006
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TAC Air Bradley was by far one of the finest FBO's I have visited. Staff is extremely helpful and friendly. I have visited TAC Air now twice, and have both times been greeted by friendly staff and been offered transportation in the form of a brand new courtesy vehicle or van transportation. First class facility that I would be sure to use again!
- From Keith Ruskin
on 09-Oct-2006
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Another positive comment about BDL and TAC Air. I flew into BDL to meet some friends for breakfast this weekend and parked at TAC Air. The controllers were great, and gave me progressive taxi instructions to the FBO. The people at TAC Air were welcoming and very professional. There was no landing fee or parking fee, even though I didn't buy any fuel. I'll look for TAC Air FBOs when I need to refuel.
- From Joe Njoroge
on 22-Feb-2006
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Flew in on Presidents day in a 172-IFR. Approach was great and vectored for ILS 33. Lineguy was there to help park. Great FBO. Got a ride to the Connecticut Museum in the FBO van. AOPA directory says Museum is on the field but it's actually about 6 miles away near the tower. Great lounge and flight planning room. Definitely a great stop. High fuel prices but that's what you get in an airport this size I suppose.
- From Carlos Avila
on 27-Sep-2005
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Received a call from the FBO manager, thanking me for my input, and to let me know they put in a new printer. Thanks for the great response!
- From Carlos Avila
on 02-Sep-2005
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Nice facility and friendly staff. Gave us a ride to lunch and picked us up. Only complaint: Put in a faster printer. One hour for eight pages is TOO slow!
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