CUTTER RAISES ITS ELEVATION WITH NEW COLORADO FACILITY
FOR IMMEDIATE RELEASE
August 11, 2006, Phoenix, Arizona -- Cutter Aviation announced today that it has acquired Colorado Aviation Inc. of Colorado Springs, CO -- a full service business aviation fixed base operation (FBO) at the Colorado Springs Airport (COS).
"Colorado Springs is a strategic acquisition for Cutter Aviation in a key market that expands our family-owned and operated network of FBOs throughout Western United States." said William Cutter, President and Chief Executive Officer, Cutter Aviation.
The operation offers 24-hour comprehensive service, including PhillipsAviation fuels, oxygen service, pilot lounge, snooze room, wireless internet connection, courtesy crew vehicles, gourmet catering and WSI weather. The facility offers over 250,000 square feet of ramp space, tie-down slots for single engine aircraft, 110,000 sq. feet of individual hangars and a heated main hanger boasting the largest sheltered space for aircraft in Colorado Springs.
"This acquisition represents a unique opportunity to acquire a premier FBO with tremendous potential for growth, in an attractive market." said Cutter. Terms of the agreement between Cutter Aviation and Colorado Aviation Inc. were not disclosed. Possession of the facility by Cutter Aviation will commence immediately.
Founded in 1928, Cutter Aviation is one of the country's first general aviation service companies. With 8 locations in North America, the company offers a full range of fixed base operations, maintenance, aircraft charter, sales and management and operates a full service travel agency. Cutter Aviation is headquartered in Phoenix, Ariz. and remains family-owned and operated after 78 years.
For More Information Contact:
Karissa M. Connelly
Director of Business Development
Cutter Aviation
ABQ COS DVT ELP PH RBD SAT TKI
602.267.4035 Office
602.684.4849 Cell
602.275.9749 Fax
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City of Colorado Springs Municipal Airport
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| Services, Facilities and Amenities |
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- Aviation Fuel
- Aircraft Charters
- Aircraft Sales/Leasing/Brokerage
- Catering
- Rental Cars
- Hotel Reservations
- Courtesy Car (free to pilots for use in local area)
- Public Telephones
- Crew Rest Areas
- Public Restrooms and Shower
- WSI Weather Briefing
- Wireless Internet Access
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| Aviation fuel services |
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| Fueling hours: | 0600 to 2200. 7 days per week. Please call for after hours appointments. Subject to callout pricing. |
WE GUARANTEE OUR PRICES POSTED ON AIRNAV
Prices include all taxes.
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| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Heath Fournier
on 09-Oct-2008
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Cutter, We visited your Colorado Springs facility on 10-07-08. Thank you for your professionalism and quick response. I along with my wife was very impressed and plan to return whenever we visit the springs. Calling the car rental in for us was great. Again thank you for the pleasant experience.
- From Sean McCarthy
on 07-Sep-2008
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We had a great stop @ Cutter Labor Day weekend. Called ahead to reserve a car and Jesse ended up doing all my reservations: car and hotel. Arrived to a red carpet, car, and smiling faces at the plane. I was assured our 210 would be put up if afternoon TS occurred. We had a good time in Colorado Springs (Pikes Peak) with out worrying about my plane. Construction/remodeling FBO so will be even better soon.
- From Jay Carpenter
on 20-Jul-2008
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Service was beyond what is usually expected. I left my flightbag in the office by mistake. In it was my Garmin 496 worth a lot. They kept it for several days until I was able to recover it. Prompt service with a smile. I will use them again!
- From Paul Hrabal
on 10-Jul-2008
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They got me to my car and on my way into town quickly and efficiently and the line guys were very courteous. They put my SR22 in a hangar for the weekend at no extra charge. As I was pre-flighting for departure, a jet was going to taxi away ahead of me and one guy, unprompted, drove his truck in front of my plane to block any jet blast from disturbing me. Very thoughtful!
- From Gentra Sorem
on 08-Jul-2008
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We recently flew to COS and availed ourselves of the Cutter services. We did not give Cutter advance notice of our visit and made car rental reservations directly with Enterprise--no problem. We were assisted out of the plane, they contacted Enterprise who brought the vehicle over to Cutter, and were on our way. Plane was ready upon our return (they called us to confirm). Still a great place.
- From Tom Gresham
on 06-Jul-2008
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Unfortunately, my recent stop at Cutter wasn't as good as others. Despite my phone call to the FBO, giving them the time I would depart, and the fuel order, when I arrived, the plane was still in the hangar, and was not fueled. The attendant ("Mark") kept saying "no problem, " which I took to mean that it was no problem to him. The 30-minute delay at Cutter added two hours to the trip. We were unable to get into the Hammond, LA, airport due to fast-building weather, had to divert, etc. If we had departed on time from Cutter, we would have made our destination. Now it appears that Cutter did not turn in our rental car on the day we brought it back (at 8:00am), and we have been charged an extra day by Hertz, which we will have to track down and correct. Overall, not an impressive performance by Cutter.
Response from Jessica Scudder, General Manager, Cutter Aviation
Mr. Gresham- I have left you a voice mail in an attempt to discover just what went wrong. I would like to encourage you to call me so that I can have all of the information regarding this matter and fix the problem. As for Hertz, I have contacted the local manager and the additional day has been removed from your account. The car was logged and called in for return immediately upon your departure. It was unfortunately not picked up by the Hertz staff until the next day and apparently ignored the return tag we placed upon the keys. Your credit should be placed immediately to your card. You will be receiving a call from the manager of the branch to confirm this. Please accept my apology for the inconveniences that you have encountered. We would like to have the opportunity make it up to you in the future should you allow us to do so.
- From John Owen
on 29-Jun-2008
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Was at COS for a week. Rental car brought to airplane, ice water and snacks were available, and (best of all) the tie downs were full so they put me in a hangar for tie down price ($10/night). Very friendly service. Weather access was good. Would highly recommend. Parking is off the main taxiway but ground gave good directions.
- From Jerry Musselman
on 23-Jun-2008
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Flew my wife to COS in late May and picked her up on June 19th. Was very impressed with the service at Cutter, both times were above and beyond the expected.
- From Inger Fahmi
on 19-Jun-2008
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Excellent, friendly service. We stopped at Cutter for three nights during the weekend of June 13--16. Although we had requested a tiedown, Cutter placed our aircraft in a hangar at no extra charge, since they were out of tiedowns. Fueling was prompt, and we were greeted with a smile. Our rental car was brought to the airplane immediately. Definitely one of the best FBO experiences I've had.
- From William Benner
on 17-Jun-2008
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Excellent FBO. Flew in with my Mooney and was treated first class. Very friendly staff. Highly recommended.
- From Norbert Vorstaedt
on 18-May-2008
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We were greeted by the friendly and helpful staff like arriving in a Gulfstream, although we just came in with a Cirrus. Rental car was waiting and two bottles of cooled water inside. Thank you guys! Great job and you will see us back.
- From Kent Magnuson
on 16-Feb-2008
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Great place
- From Lee Gerstein
on 01-Feb-2008
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Destination FBO on recent Angel Flight. Friendly, good line service. Had to sign a waiver before they'd touch/fuel the plane! Never saw that before. Received a Thank You card a week later for using them. Can't ask for more than that.
- From Chris Rogers
on 17-Dec-2007
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I had to stop into Cutter today for fuel, everyone there was more that willing and able to help with anything that we needed. We called 15 minutes out for someone to service our O2 and they were there and waiting and ready. All of the line guys there did a great job and were very helpful.
- From David Pitts, MD
on 30-Nov-2007
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Felt very welcome. Friendly bunch. Everyone wanted to help. Rental car brought out to aircraft. Could not ask for better service. Not easily impressed, but this FBO did so and more. Only place I'll stop next time at COS.
- From Kent Schaller
on 21-Oct-2007
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3 day stay Oct 07. Both in and out line guys treated me (PA 28R) like a King Air on both in and out. Helped with bags, offered to valet my car to plane, towed plane to pump for fuel (no need to taxi), provided several waters for outbound. Never made me feel guilty about using self serve fuel. Office staff equally helpful. Brownies, treats for kids, pleasant conversation. Chart planning room good. Printer didn't work first try, but since I only wanted one page, I didn't try again or ask for help. I'm sure they'd have helped had I asked. Bathroom very clean and nicely appointed. Very pleased.
- From Jeanne Fenimore
on 23-Sep-2007
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We RON'd while on our way to Ninety Nines Conference in Boulder, Co. While they were surprised to see three women depart the airplane, the service was wonderful. We had help unloading baggage, we had a ride to the terminal to get a rental car, they also followed us to return the car the next day. They even cleaned the windshield! Super Service!!
- From Doug Paterson
on 21-Sep-2007
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Stopped by Cutter's self-serve AVGAS pump this morning for a top-off before leaving x-country. A lineman met me at the pump before my feet hit the ramp, apologized that the pump was out of order, and volunteered to fuel from the truck at the self-serve price (at the "guaranteed" rate). Excellent service!
- From Frank Dzwielewski
on 18-Aug-2007
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I have been using Cutter Aviation for years in Albuquerque and received the same GREAT service in Colorado Springs. Great job Cutter!!!
- From Gentra Sorem
on 27-Jul-2007
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We recently visited COS and Cutter. The service was great (and ATC was polite and helpful). Cutter representatives helped us load and unload tools from the plane, hangared the plane, returned our rental car and made last minute motel reservations for us when we had to stay over due to weather. We certainly received "jet set" treatment for our Bonanza stay. Thanks again.
- From David Schmutzler
on 19-Jun-2007
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Needed a little help from Ground Control to find the facility which is somewhat hidden from the main taxiways. Arrived in a C421 and was swamped with service. Windshield was washed and an offer to remove the bugs from the leading edge of the nicely treated boots. I let the bugs stay. When I said that I was going to use the self-fueling, the two line fellows said they would tow the plane to the location. Later decided to let them fuel it. Wireless Internet, terribly good brownies next to the coffee, help with luggage and assisting passengers out and into plane. Departure support just great after a four-hour stay.
- From Rob Finley
on 22-Apr-2007
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Arrival was excellent. Gentleman working the line assisted at the self-serve and pulled our Baron to the line for tie down. Then gave me a ride to terminal when Enterprise was too busy to pick us up. Great service!!! The out bound was quite different. Line staff could care less to assist with anything. Wife and I struggled to dislodge the "chocks" by rocking the aircraft and kicking them loose. No assist with luggage or anything. They just stood beside their fueling truck and watched from about 65 feet away. Oh well, if management approves then so be it. I would hope that customer service would be a primary focus of any reputable FBO. We were the only aircraft on the ramp with activity.
Response from Jessica Scudder, General Manager, Cutter Aviation COS
Mr. Finley- I wanted to take a moment to let you know that the behavior described on your departure is NOT acceptable to the management and that the line service technicians responsible for your deplorable customer service experience have been severely disciplined. Customer service is my focal point and it is absolutely inexcusable that you were treated in this manner. I would like to make this up to you if you would allow me the chance to do so upon your next visit. Please contact me at any time and we can discuss this.
- From Patric Coggin
on 13-Apr-2007
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Diverted to COS after a hard flight of fighting the weather. Great service and friendly folks helped with the car and loading luggage. Would go back any day. Reasonable fuel prices at the self-serve next to the Cutter ramp.
- From WIlliam R. Brody
on 19-Mar-2007
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Stopped at KCOS a few weeks ago as I always do on my cross-country flights, expecting outstanding service, impeccable facility and low Jet-A prices. I hadn't realized Craig sold out to Cutter. The fuel prices are no longer a bargain, though not bad compared to other airports. The FBO was not as spotless as it used to be, and the lineman wasn't as careful as he should have been and started pumping fuel before the nozzle was completely inside the fuel port, resulting in spraying Jet-A across the top of my wing. Although I am sure Cutter is a fine organization, it is sad to see the loss of an outstanding independently owned FBO.
- From Chris Bradburry
on 12-Mar-2007
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The folks at Cutter were friendly, helpful, and informative. They towed our plane down to the ramp after we finished with SS fueling and drove our rental car around to the plane in order for us to unload. Highly recommend Advantage car rental for great rates!! The people at Cutter and Advantage made our one day get away easy and inexpensive. Great job!!
- From Brian Hart
on 08-Jan-2007
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I've been a customer for a while at Cutter at TKI and they have always been great to me. This trip to Cutter was just as pleasant. The people there were very friendly and accommodating. They don't have an avgas truck yet, but they pulled my plane up to the self-serve pump when I was ready to go even with the patches of snow on the ground. The line guy then offered me his gloves to use in the cold temperatures as I came unprepared. This was a wonderful stay and I would highly recommend the good people at Cutter. If COS and TKI is an indication of how Cutter operates everywhere I will definitely use their other locations when I can in the future. Thanks!
- From Thomas Anderson
on 04-Jan-2007
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As a long-time Cutter customer (ABQ, ELP, PHX), I was excited to see them expand to COS. The friendly, first- class staff is just what I expected and the self-serve fuel price was certainly a bonus. Unfortunately, the $10 per night tie-down rate is the highest I have EVER had to pay for my little Mooney. Doing the math after my 10-day visit, I should have stuck with Colorado Jet Center.
- From Mike Werner
on 13-Nov-2006
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First-Class hospitality, even for me in my Cessna 172. These folks were eager to make this stop easy and enjoyable. I will be back.
- From G L Bush
on 17-Oct-2006
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It's to bad that the new owners of the former Colorado Aviation, Cutter Aviation, have raised the fuel prices to be more in line with Colorado JetCenter. This is something that Colorado Aviation refused to do for years. The fuel prices and the great service is what brought us to COS on our west coast trips in our Ultra. Now, whereas Cutter still might have good service, the fuel prices will keep us away. Since pricing helped build Colorado Aviation to what it was when Cutter bought them, I wonder how much pricing will be detrimental to them. How unfortunate.
- From George K. Sharp
on 17-Aug-2006
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I stopped at Cutter today and it was a very pleasant experience. Mike was very helpful. 100 octane is self-service only. He towed my plane to the pump so that I didn't have to crank up and taxi over. I am a corporate pilot and they have a very nice pilot's lounge.
- From Maurice Gunderson
on 14-Aug-2006
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Cutter Aviation took over the previous FBO during our three-night stay at COS (Was Colorado Aviation when we arrived, became Cutter a day later.) I called Cutter to confirm our departure and rental car return. The rude, argumentative and confused person who answered the phone caused me to do something I had never done before in 30 years of flying: We drove to the airport and moved our aircraft to the other FBO on the field. Perhaps this behavior was a start-up glitch, but if it continues Cutter won't do well at COS.
Response from Jessi Scudder, Facility Manager, Cutter Aviation COS
Dear Mr. Gunderson, I am deeply sorry that you have had this experience at COS. After much research it has been determined that the individual that you were speaking with was affiliated with the former owner and not with Cutter Aviation. We here at Cutter pride ourselves on giving each individual the most outstanding customer service available. We sincerely hope that you will try Cutter Aviation COS again and allow us to make your stay a great experience.
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