Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Shannon Sell
on 28-Apr-2024 |
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I've been a transient customer for several years now. I always get great service from the staff. Very polite and professional for most of my interactions with them. I do feel that with the cost of doing business there that above average service is expected. However, they have just priced me out of their market. I checked out today and saw a new fee on the invoice. A $15.00 security fee in addition to the overnight and gas charges. I questioned the staff and they said it was a new few that is now being added. I love the airport/staff/location etc., however I have to be careful how I spend my hard earned dollars. I will be forced to search for alternatives and do realize there are few for that area. I'll praise the staff again for always taking good care of my aircraft and me.
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From Jerrold Seckler
on 06-Mar-2024 |
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Nice facility but nothing special. Expensive fuel. A decent stop but nothing more than that.
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From David Lincoln
on 19-Aug-2022 |
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Stayed 3 nights at Sheltair and had a great experience. Everyone was super nice and helpful. They even provided cold waters.
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From Ryan Shultz
on 11-Apr-2022 |
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This FBO was great before Covid. Now it is one of the worst in the Nation they have lost all their good people and the new ones are worthless and don't care. They don't know the meaning of Customer Service. Unfortunately no real options.
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From F Brown
on 26-Feb-2022 |
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This is kind of second home base for me, since we have a cottage nearby. Hard to make a fair review. I don't overall like some of their policies, but the staff attitudes are exceptional. Prices are not remotely competitive, but making friends within the team seems to allow some relaxing of that. It is clean and a nice facility.
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I've been a transient customer for several years now. I always get great service from the staff. Very polite and professional for most of my interactions with them. I do feel that with the cost of doing business there that above average service is expected. However, they have just priced me out of their market. I checked out today and saw a new fee on the invoice. A $15.00 security fee in addition to the overnight and gas charges. I questioned the staff and they said it was a new few that is now being added. I love the airport/staff/location etc., however I have to be careful how I spend my hard earned dollars. I will be forced to search for alternatives and do realize there are few for that area. I'll praise the staff again for always taking good care of my aircraft and me.
Stayed 3 nights at Sheltair and had a great experience. Everyone was super nice and helpful. They even provided cold waters.
This FBO was great before Covid. Now it is one of the worst in the Nation they have lost all their good people and the new ones are worthless and don't care. They don't know the meaning of Customer Service. Unfortunately no real options.
This is kind of second home base for me, since we have a cottage nearby. Hard to make a fair review. I don't overall like some of their policies, but the staff attitudes are exceptional. Prices are not remotely competitive, but making friends within the team seems to allow some relaxing of that. It is clean and a nice facility.
