| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Tomas Gasper
on 10-Jun-2009
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Great people. Very friendly and helpful, nice facilities and WiFi is available. Quoted gas prices are often without tax and FET charges so it's a bit pricey but they deliver their end of a full service FBO. Will definitely return when I need to go to Evansville.
- From Todd A Van Natta
on 09-Feb-2009
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Fly into Evansville 2 to 4 times a week, in a couple different airplanes, small single to a heavy twin. Not once have I ever had a bad issue there, on the contrary the staff always goes the extra mile to help. I was leaving the other day and realized I needed a couple quarts of oil, and asked one of the guys. They not only went and got it (I intended on putting it in), but they put it in the engine and rechecked the oil level. I didn’t ask it was just done. Very cool. All of the line guys are the best in the business, every time. The counter staff is friendly and always helpful... Thanks Jennifer and Danielle! I fly to a lot of airports all over for business, and very few compare... If the fuel is higher, then it is... But you get what you pay for. They are cautious and take care of your plane every time. Thanks again.
- From Frank Rizzo
on 06-Jan-2009
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I visited Tri State on a last minute whim during a long transit. They helped tremendously with hotel and car rental at very reasonable rates all last minute. Their service made a long hard day much nicer. I would definitely return again!
- From Kelly Grant
on 01-Oct-2008
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Arrived during the 5 pm push. Tri-State Aero offered use of a car to drop a pax & everything was 1st class! If only ATC could get a 172 below 5000 before entering downwind!
- From Steve Grantz
on 30-Sep-2008
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I had not been to KEVV since March, and did not warn them I was coming last week. Still they noticed me coming on their flight tracker and pulled my truck out to greet me. As I stepped out of my Cirrus I commented I was surprised the truck had started. I learned it had not, but they pulled it into the shop and cleaned the battery terminals and got it started for me. They also gave it a rinse, since it had been collecting dust for several months. No charge - just a thanks for my business. WHAT GREAT SERVICE!!!! I have been to may FBO's, in over 40 states, and this is one of the very best. Thank you Dave.
- From Lee Smith
on 28-Jun-2008
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Arrived June 20th in our Cessna 206. The greeting and service was comparable to the best we have ever received. Everyone was very helpful and assisted us with the rental car, rooms etc. Upon returning home we received a personal handwritten note in the mail thanking us for stopping in. This has never happened anywhere before.
- From Tom Staggs
on 06-Oct-2007
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Last weekend, I diverted into EVV due to a line of severe thunderstorms. I was met at my plane and taken care of with the same care as if I were a business jet (I was just in my single engine piston). Yes, the fuel prices were higher than other airports nearby, but everyone was professional and polite. When I returned home to the Northwest four days later, I found a nice personal note from Dave Siebert of Tri-State Aero waiting for me that thanked me for my business. Although I would appreciate lower fuel prices, I will always appreciate kind and courteous service. I would swing through Tri-State Aero again if I were in the area.
- From Jeff Mackey
on 25-Jun-2007
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Recently had some service work done here out of necessity. Was charged over $550 to place a new magneto onto a 172 (LABOR ONLY). They did not have one in stock and the next morning they gave me grief when I drove to get one (in Owensboro), instead of waiting another day to get home. Then they proclaimed that they did not install owner provided parts, even though the mag was new in original cartons. It is bad enough to get stuck with high gas, even worse to get taken for a ride on a repair that would have cost me less than $100 at home. They claim that because I came to them at 4:30 in the afternoon, it was considered "after hours" and therefore charged me 3 hours at overtime rates to tell me what I already knew, the left mag was dead! Next time I will fly into Hendersonville, KY and drive the extra 15 minutes to town. On the plus side, they did (eventually) install my provided mag and the repair was accurate. FUNERAL SERVICES for my WALLET will be held this weekend. Overall Grade: D
Response from Bo Ballard, Tri-State Aero
Mr. Mackey, You are correct. Our normal shop hours are from 7:00am – 4:30pm. Anything after that, we have a minimum call out fee of 3 hrs, because at that point, our technicians are on overtime. Also, it is our policy not to accept parts provide by the owner. As a Part 145 repair station, which is audited by the FAA, it is imperative that we are able to track and manage all parts that we install. As noted on your work order, we put two technicians on your airplane. They spent a total of 7.5hrs. (3.5 each) to try and rebuild your mag. first and then eventually replacing it. We decided to only bill you 5.5 hrs. which included the 3 hr. minimum call out. We try our very best to accommodate all of our customers around the clock. Your choice to do the work after hours ended up costing more than if we would have looked at it the following morning. If you still have additional questions or concerns about the work that was performed, I invite you to call me at 800-473-2904.
- From Mike Elliott
on 03-Feb-2007
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My plane developed an injection issue and became AOG while at Evansville. Tri State Aero timely and effectively resolved the problems. Mr. Bo Ballard went to great lengths to insure my complete satisfaction with all aspects of Tri State Aero. I am glad they were there when I needed them.
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