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From Michael Kanso
on 20-Oct-2018 |
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We fly a lot and this is my first time to American Aero...I haven't seen an FBO really pop out like this and especially take care of their customers like they do. THIS IS THE TRUE MEANING OF CUSTOMER SERVICE. You can tell they went the extra mile with snacks, drinks, ice cream, chairs, and TV etc. To make sure passengers and crew feel welcome. This is NOT your typical FBO where they just have popcorn, water, mints and coffee. Nice job American Aero!! We will definitely be back!
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From John Skittone
on 11-Oct-2018 |
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WOW! This FBO is amazing. I arrived late at night in the pouring rain in a Cirrus, and I was courteously marshaled in by two linemen. Before I could open my door there was a front desk agent standing there with a big umbrella! The crew car was already pulled up to the plane, saving me a walk in the rain. The ladies at the front desk were all extremely friendly and helpful, and they set me up with a hotel and gave me local restaurant and attraction info. The crew car was a brand new luxury Volvo SUV and it was free to use overnight. Every person that I encountered at American Aero was fantastic! I wish every FBO were like this one! Best service I've ever received, anywhere! Thank you!
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From Don Cope
on 11-Aug-2018 |
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We stopped at American last week in our C-210 on an Angel Flight mission. We requested and received a quick fueling and turn around, Angela and the line guys gave us fantastic service. The snacks were even healthy and they gave us an Angel Flight fuel discount. This is a great FBO!
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From Tamera Martin
on 08-Jun-2018 |
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American Aero is always my first choice at Meacham! There are always smiling faces greeting you on the ramp regardless of what size airplane you are in. This FBO truly knows how to make you feel special!
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From Jason Andrews
on 09-May-2018 |
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Avoid this FBO! EVERY time I file a flight plan to FTW I get hounded by this FBO to use them. Invite customers sure, but not 20mins prior to my departure time. I'm busy WORKING! I have asked this FBO SIX different times to REMOVE ME off their list. I am already on the DO NOT CALL list yet you continue to harass a future potential customer. For this I will continue to spend my money elsewhere.
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From Kyle McElwain
on 09-Mar-2018 |
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Great FBO! Excellent services. Friendly and prompt service. Nicely done American Aero.
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From Jim Matthews
on 22-Feb-2018 |
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Staff could not be more helpful. Comfortable setting. Everything a pilot would expect from a first class FBO.
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From Kevin Colson
on 12-Dec-2017 |
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Excellent welcome. Service was second to none. Big ramp and great prices. Will be coming here from now on.
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From R Mahoney
on 12-Nov-2017 |
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Pulling into American Aero was like that Back to the Future 1955 gas station scene when Marty watched the car pull-in and get swarmed with service. It was that good at American Aero. Being that it was my first time in DFW's class bravo I was a bit concerned how ATC would handle my eastward departure across their busy airport. One of the young ladies behind the counter was a pilot and told me what I would likely receive. She was right-on and I was ready. As a bonus during our taxi for takeoff we passed by the legendary B-29, FiFi and ground control gave us time to get a couple pictures. Between American Aero and the ATC staff it was a great experience.
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From Paul Roy
on 04-Nov-2017 |
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I agree with all of the positive comments and feel compelled to write as well. The staff here should be commended for their work ethic and doing things right. Spotless baths, cars waiting for clients AND crew, hotel arrangements, happy pleasant smiles and making you feel welcome. Miranda, Angela and Cara, we wish you were at every FBO we visit! Line staff too!
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From Mike Oberman
on 01-Sep-2017 |
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Earlier this week I was at American Aero in our CJ3 and could not have been more impressed. The customer service from linemen and CSR's was fantastic and always above and beyond with a very friendly attitude. To top it off, their pricing is very reasonable.
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From Barry Lerman
on 26-Apr-2017 |
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Flew in in a small jet - Eclipse. 4 people were waiting to welcome us - two customer service and two linemen. All the help we needed - beautiful new facility. Fantastic service - almost anything you need. Great prices, overnight crew car. We'll definitely be back.
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From Ron Manning
on 26-Jan-2017 |
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Went into American Aero for the 1st time with out Hawker 800XP. Beautiful new facility, excellent customer service staff and line service!! Very pleased with our experience and will definitely return when using FTW!!!
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From Eric Wilke
on 06-Oct-2016 |
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Very friendly and helpful. Allowed me 24 hour use of courtesy car.
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From Jesse Lenker
on 14-Apr-2016 |
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I stopped by American Aero on 3/28 in N656Z to pick up passengers and had a great experience here! The front desk staff was very helpful and the lounge was comfortable, which made the "hurry up and wait" part of our job painless. Our fuel order was promptly filled and everything was easy. Bonus points for the free snacks and swag, can't beat stuff like that. Thanks again, we'll be back!
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From Dan Owens
on 25-Jan-2016 |
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I was in Ft. Worth for the weekend. American Aero set up a rent car for me. The service was excellent! I was in a Bonanza, but I was treated like I was flying the biggest corporate jet on the planet.
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From Phil Yoder
on 13-Nov-2015 |
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I fly full time and rarely experience such exceptional service. From the minute our door opened until it closed, the staff was one step ahead of us - truly professional, proactive and pleasant! Highly recommended!
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From S Joslin
on 30-Aug-2015 |
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Outstanding FBO!! Probably some of the nicest, attentive and courteous FBO staffs I've ever dealt with. I pulled up in old Bonanza and was treated like a King! Other FBO's should take note, this is how you treat customers.
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From Carl D Campbell
on 18-Aug-2015 |
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I had meetings in Fort Worth several days last week and decided to use American Aero for the first time. To say I was impressed would be an understatement! The service/consideration received from Sherri, Riggs and the rest of the American Aero team was simply outstanding. We will definitely be using their FBO for all future trips to FTW.
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From Gregg Malphrus
on 15-Jul-2015 |
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Truly exceptional service! Visited on a Sunday afternoon recently and I don't think I've had better service anywhere! Top notch experience!
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From Ron Calvert
on 17-Jun-2015 |
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We've been based at American Aero for one year and have had nothing but excellent service in all areas. The CSRs always greet you with a smile, very friendly and don't miss anything! Line service never misses a beat and are very friendly, efficient and go the extra mile to help. In addition to the excellent service during normal business hours, I am very surprised and impressed to find a full staff of friendly folks each time we arrive or depart in the early morning hours of midnight to 6am..our passengers often commented on this as well. We have been very impressed with what we've experienced thus far and look forward to great service in the future!
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From Ben Foster
on 21-May-2015 |
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Extremely impressed by the customer service provided by everyone at American Aero. Ended up in Fort Worth for a couple days on a charter trip and they really went above and beyond trying to make us feel welcome and at home. I will be back next time I'm at FTW and absolutely recommend you stop here too.
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From Rob Soule
on 20-Oct-2014 |
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Had a very pleasant experience at American Aero last weekend. Line service marshalled me into parking and chocked the gear. We were met by a friendly CSR who coordinated our fuel order and pulled a nice crew car up for our visit. Danielle waived the ramp fee since this was our first visit. Facilities and amenities were excellent - highly recommend American Aero on your next visit to FTW.
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We fly a lot and this is my first time to American Aero...I haven't seen an FBO really pop out like this and especially take care of their customers like they do. THIS IS THE TRUE MEANING OF CUSTOMER SERVICE. You can tell they went the extra mile with snacks, drinks, ice cream, chairs, and TV etc. To make sure passengers and crew feel welcome. This is NOT your typical FBO where they just have popcorn, water, mints and coffee. Nice job American Aero!! We will definitely be back!
Avoid this FBO! EVERY time I file a flight plan to FTW I get hounded by this FBO to use them. Invite customers sure, but not 20mins prior to my departure time. I'm busy WORKING! I have asked this FBO SIX different times to REMOVE ME off their list. I am already on the DO NOT CALL list yet you continue to harass a future potential customer. For this I will continue to spend my money elsewhere.
