| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Derek Richardson
on 21-Nov-2009
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I've had GREAT experience and first class service from these folks. Was back twice over two weeks and the service was great. First for pleasure, second on business. Not a fancy facility but has everything a GA guy needs. Rental car pulled up to the plane on shutdown and they help load the luggage! No tie down fee. Did I mention the GREAT fuel prices?? Will stop here on all my trips to Orlando! Thanks to Jean and the others for the support and service.
- From Brett Hobson
on 25-Oct-2009
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We arrived at 2 am and the FBO was closed, no big deal I didn't expect them to be open, so we called a cab it was $40.00 per cab (7 on board so it took 2 cabs) ride to our hotel and then $40.00 back to the plane, still no big deal. I went back to the FBO the next day to get a rental car and place a fuel order (a 275 gallon order). Imagine my surprise when I was informed of $75.00 call out fee. When I explained that we didn't call out anyone we had called a cab so no one would be called out at 2 in the morning I was told that we used the gate after hours, so I was going to be charged $75.00. When I ask to speak with the manager I was informed I was speaking with the manager. I understand every business must charge for their service, that's how we stay in business, but don't charge me for something that I went out of my way to make it easy for you. I will not be going back. I travel from Alaska to Mexico and East to West and have never had anything like this before.
- From Jim Lara
on 23-Oct-2009
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Utilized Kissimmee Jet Center for NBAA trip. Jeannie Hepler arranged for hangar, even though theirs was full. "Over The Top" customer service. Line staff very helpful. Rental car at aircraft before shutdown. Fuel prices very reasonable. No question that we will be back to this down to earth, no nonsense, customer focused FBO!
- From Tom Dempsey
on 22-Oct-2009
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Great fuel price, friendly staff. Plane was fueled as dircted and ready when requested. Rental cars were ready and brought to our plane (Malibu). Inside is not fancy, but is very clean, and has a computer for weather infomation.
- From Darwin Clark
on 30-Sep-2009
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Was there 9/26-27 and it was just like everyone says: cheap fuel, great service. Rental car at my door before shutdown, and petrol at least $.50 cheaper than anyone else around Central FL. Definitely worth the 10 minutes extra drive to Orlando! Facilities were fine enough (all I ever use is a bathroom and computer anyway). Go see what everybody's talking about and you won't be disappointed!
- From Alan Horowitch
on 24-Aug-2009
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Not a luxury facility but it has what you need. Nice service people. The fuel is low-priced for full service. We were lucky enough to be there last week when both the pump to the fuel truck and the FBO water supply were out. Ultimately got the fuel along with a volunteered discount for our troubles. Can't beat that.
- From Carlos Riquezes
on 24-Aug-2009
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Very good experience, not the first time there. Outstanding customer service and prices. Rental car was ready at the airplane door Thanks Jane and Jeannie and all the line people. For sure we will go back
- From Nick Shultz
on 12-Jul-2009
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Stopped on our recent Disney trip before the fourth of July we had great service, lowest fuel prices and no tie down fees for four days with fuel purchase. Great experience and we keep coming back.
- From Harlan Best
on 08-Jul-2009
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I flew in on June 20. They had the rental car at the tiedown spot waiting and running for me. They help me unload the plane and tie us down. Fuel prices were great. Stayed for the week and no parking fee. Rental car rates for the week were great to. Thanks for the great service. I will come back here again.
Response from Jeannie Hepler, CSR Supervisior, Kissimmee Jet Center
We would like to say a warm "thank you for sharing your thoughts with us." The entire staff works hard to make everyone's experience feel first class. We look forward to seeing you all again in the near future! Thanks Again!
- From Robert Thomas
on 27-Jun-2009
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This is a great place. Friendly, very reasonable rates. They even had the rental cooled down by the time I needed it. If I had forgotten a battery, they had them too. The premise is fenced off and they have security gate that works. I felt comfortable leaving my aircraft there.
- From Tommy Shepard
on 22-Jun-2009
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I was there 12 June thru 16 June.. Lineman met me with my rental car running and helped unload the airplane. They treated me very well. The other FBOs there said Kissimmee Jet Center, had bad fuel and they really talked them down. I saw a very different side. I like this place for anyone who wants to be treated right.
- From Kelvin Draughon
on 19-Jun-2009
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Used the Jet Center on 6.18.09 because the other place had no fuel. The line guys were top notch...I remember BJ's name but not the other guy (sorry). To the owner...Both of the guys working that evening were on top of their game, very good representatives of your business. Next stop at ISM I come here...Period...
- From Patrick Lane
on 10-May-2009
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Good service, best prices, I'm a repeat, and will be again
- From Chris Ferraraccio
on 29-Apr-2009
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Nothing fancy here, just good service and friendly people. Great line help. Parked me and brought the rental car right over. Best fuel prices in the area. I'll be back.
- From Daniel Cheung
on 22-Apr-2009
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Great service, reasonable fuel price.
- From John Wilson
on 21-Apr-2009
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Tied down with the Jet Center for a 6-day stay week of April 5. This was my second such visit. Cheapest gas around, friendly service, inexpensive rental car and to cap it off, no parking charge for the week. There are fancier FBOs on KISM but I'm sold on the Jet Center.
- From Paul Burger
on 18-Apr-2009
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BEWARE! On March 30, 2009, I went to KISM to see an Astros game. I chose Kissimmee Jet Center based on the fuel price. I called to ask if taxi service was available for the 5-mile trip to the ballpark. They said they would have a cab waiting. When I arrived I asked the driver how much it would cost and he said $50. I went inside and asked Jeannie what a customary taxi fare would be to go 5 miles. She said she had no idea. I told her the driver wanted $50 for the trip, and then she said that yellow cab would charge $60 (I thought she had no idea?) She said they have a deal with this driver. She then said, "You know you are in the tourist area". I didn't have time to do my own research, so I ended up paying $100 for the round trip. The next day I called Yellow Cab in Kissimmee and they said the fare would be 12 or 13 bucks. The fact that Kissimmee Jet Center has a deal with this driver makes this situation stink. If I ever go back, I won't use Kissimmee Jet Center.
- From Amy McNaught
on 02-Apr-2009
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This is not a fancy place, but the service here is consistently great, and the prices are too. I've spent thousands of dollars here on fuel (on lots of fuel), and will continue to do so. Thanks Kissimmee Jet Center for being here!
- From Jason Davis
on 22-Mar-2009
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Thanks everyone for the great service and assisting us with our late night departure. Car was at the airplane with the a/c running, great fuel price, great line guys and great all around experience. Thanks again!
- From Keegan Leahy
on 17-Mar-2009
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LOVE Kissimmee Jet Center!! Not the prettiest of FBO's, seems like a Mom/Pop operation, but cheapest gas in state, quality shop! Easy late night departure (car/air)
- From Jack Goodner
on 08-Mar-2009
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We have fueled at Kissimmee Jet Center for over a year now and have never had a problem. The fuel truck broke down once but we were quickly tugged to the pit, single port fueled, and departed on time. We have left the Jet (XLS) on the ramp for up to three days at a time without any issues at all. If a thunderstorm comes through there is nothing you can do about wind blown dirt. Great service and a great value.
- From Ron Gilkes
on 24-Feb-2009
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I left my plane on the ramp overnight with instructions to fuel the plane. When I arrived the next day the plane was covered with FOD. Debris included small stones the size of a small pea covered the wings and tail. I left a complaint with my phone number, but I was not called. I won't return to subject my plane to this debris covered ramp again.
- From Tom Dempsey
on 13-Feb-2009
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Not a fancy building, but great friendly staff, and all the essential services that one requires. Rental car was ready, and aircraft fueling was easy and reasonable. Tower staff is professional and friendly.
- From Randy Chekouras
on 12-Feb-2009
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We were on a tight schedule and Jeanie and her staff efficiently and quickly met all our needs. BUT even more they located, secured and thru much extra effort returned my purse, which had been left in the rental car they had arranged for us. Superb!!
- From Roy M. Kinsey, Jr.
on 29-Jan-2009
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I parked at Kissimmee Jet Center last week while at SimCom for MU-2 training. Excellent, friendly service from my first call to verify their great fuel price until I left four days later. A lineman met and directed me to parking when I arrived and my airplane was fueled exactly as requested when I was ready to leave. They may not have a fancy building, but their great service and exceptional fuel prices make them the best value on the airport.
- From Steve Schoettle
on 26-Jan-2009
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Not the fanciest, but great fuel price, excellent service from the rental car to the check in/out help. Would recommend highly! Great airport to access Disneyworld.
- From Daniel Eberl
on 07-Jan-2009
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Excellent service on our Christmas trip to Disney. Great fuel price, no fees.
- From Moazzam Ali
on 29-Dec-2008
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Excellent service - both linesmen as well as counter staff.
- From Alan Ayers
on 29-Nov-2008
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Flew to KISM on Nov 23 for a week. Line crew met us and helped unload our Cherokee Six and brought the van right to the plane. They fuel it up for $3.15 per gal and towed the plane to our tie down spot for us. No Fees! On our departure day (Nov 29), Jeanne was very helpful in getting a problem sorted out for us very quickly so we leave for HFD. Thanks Jeanne for your help. I would recommend Kissimmee Aviation for anyone flying to Kissimmee. They had every thing handled and we felt very special.
- From Johnny Walker
on 26-Nov-2008
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Cheapest 100LL around! Rental car as promised (but no discounts!) Line guy was excellent, rental car brought up to plane. I witnessed the most unfortunate and sad incident between the supervisor (Jeannie) and a customer. The customer was calm and collective and Jeannie tore up the guy's rental car agreement stating she didn't need his business and asked him to leave. I was in TOTAL shock (as I stood at the counter next to this guy) and had NEVER witnessed this level of customer service EVER.
- From David Glasscock
on 21-Nov-2008
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KJC was very accommodating. Flew in on Nov. 13th and stayed 3 nights. No fees. Bought 44 gals of 100LL fuel @ $3.15/gal. Best deal in the area. Be sure to arrive before closing. Will definitely use their services again on our next trip to KISM and Disney. Good people!! Thank you Jeannie for your hospitality. Dave and Laura.
- From Buddy McLaughlin
on 19-Nov-2008
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Without a doubt, this FBO has the best service of any I have ever flown in to. Flew in on October 22nd. Line guy stayed late to meet my plane (wish I could remember his name!), fuel my plane and make sure my rental car was in order. Car was started and at the plane with the trunk open. Line guy met me at the plane and put my bags in the car. Extremely courteous, professional and friendly. I will always use KJC while in the Orlando area! This is how an FBO should be!!
- From Cory Dunaway
on 30-Oct-2008
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Very unfriendly on the phone, ramp fees not practical, 50 gal waiver ramp fee, rules out most Pipers and Cessna's. Stay away. Let's stick together for reasonable prices.
- From Julio Carbonell
on 29-Oct-2008
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As always the rental car was waiting for us at the ramp, it was the fastest check in ever, we where out of there in 5 minutes. The next morning (saturday 09/25) we realized that our starter had died. Jeannie not only found us a one way rental car to drive back home to FLL, but had a mechanic look at our plane that same morning. They ordered the part on Monday and my plane was fixed and ready to go on Tuesday. Jeannie and the line men where excellent. Highly recommend.
- From Alan Silvers
on 26-Oct-2008
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BE VERY CAREFUL ABOUT PARKING YOUR AIRPLANE AT KJC! The counter people are fine. My experiences from two visits, one in April this year and one yesterday were very unsatisfactory. The owner never called me even though I asked that he do so. Yesterday, my airplane was moved sideways and the rudder moved violently through the carelessness of an employee. I hope this does not happen to you.
- From Richard Stanley
on 20-Oct-2008
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I flew in on October 12. I had a problem with my landing gear and the folks went out of their way to be extra helpful. I cannot recommend the people at this facility highly enough especially their manager Jeannie. Rental car was waiting as promised.
- From Patrick Keating
on 19-Oct-2008
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Adequate FBO, personnel were helpful and friendly. Fuel prices were pretty good.
- From Chris Mackey
on 10-Sep-2008
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Flew the family into ISM for a week at Disney. Just like the other comments, rental car was waiting when I shut down and the lineman helped transfer baggage to car. The fuel price was actually lower than advertised on AirNav! I departed very close to closing time, but the lineman stayed to make sure I got out without any problems. GREAT folks at this FBO!
- From Doug Thuen
on 03-Sep-2008
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2 words - "Fuel prices"!!! You can't beat them anywhere in the Orlando area. We stayed a week at Disney and found our rental car awaiting our arrival on the ramp just as mentioned in the previous comment. Very helpful folks. You will find a minimal overnight fee, but it still outweighs the price of fuel at some of other FBO's around.
- From Daniel Oppenheim
on 21-Jul-2008
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Flew in to ISM in my 210 for a "Disney weekend" and used Kissimmee Jet Center. While facilities are not the newest, service was first class. Our rental car was next to the plane at shutdown and early morning departure before opening presented no problems. Fuel price for this area is hard to beat. I use Kissimmee Jet Center consistently four to five per year and have yet to be disappointed.
- From Juan Fernandez
on 07-May-2008
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I have been a customer of Kissimmee Jet Center for the past 7 years visiting 3-4 times a year. After my visit this April, I am no longer a customer. KJC is under new management and changes have been made. The tie down fee structure has changed and it adversely impacts me. In the past I got a monthly tie down for a long-term stay. They no longer offer monthly tie down, only daily tie down. So I paid $150.00 for a 20-day stay and that included a $50.00 discount that they gave me. I even purchased fuel. This prompted me to look at other locations at the airport. What I found is that KJC has the worst terminal facilities, the worst ramp area and now one of the highest tie down fee. I found a location for my next visit where I can park for a month for half of what KJC charged me for 20 days. Apparently long-term customers are no longer important. I recommend that you call around, check prices and do the math. There are better bargains at KISM.
- From Howard Phorson
on 22-Apr-2008
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One of the lads met me on the ramp at dusk, led me to tie down, helped tie down, golf carted the luggage, (he got a tip and deserved it) booked a rental car, booked us a hotel. Helpful courteous staff even though it was late in the evening and the "girls" had gone home. I will return. The fuel was cheaper here out of the truck than some self serve stuff I had to buy due to headwinds a bit north of KISM. There was a parking discount based on fuel purchased, unfortunately due to headwinds I did not manage to fill up enough to have it all waived but it was discounted 33% for the 3 days. I am not sure if that was due to amount purchased or because I made a purchase at all. I only wish I could have purchased all my fuel here. They should be rewarded.
- From Bill Kendrick
on 16-Apr-2008
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I called two weeks in advance of arrival and was told I would have a parking space on the tarmac reserved. I was also told that I wouldn't be charged for parking if I refueled. Upon arrival, I was told I wouldn't be parked on the tarmac, and upon departure, I was charged for parking because my 22-gallon fuel purchase (top-off) didn’t meet their 50-gallon minimum. The linemen and staff were very courteous and helpful, but the employees need to be better informed before talking to potential customers.
- From Dan MacDonald
on 31-Mar-2008
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$10/day tie down, helpful with rental car, only have Shell oil (no Phillips)
- From John Owen
on 22-Mar-2008
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Very good service. Was there for a week. $10/night parking fee-5nights waived with the fuel I bought. Brought rental car to plane and help load. Quick and easy in/out. The only problem they over fueled the airplane. Wasn't but could have been a problem. I'd overall highly recommend for price and service.
- From Ted Doran
on 16-Mar-2008
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We were well treated by a friendly staff. Great facility with WiFi access and the best fuel prices on the field. Thanks.
- From James White
on 19-Feb-2008
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What a great place!!!! The staff was so polite and helpful. Special thanks to Jane who got us a rental car (on Daytona 500 week) and a hotel room. Fuel prices were awesome. This is the FBO to use!!! Janey White, Illinois
- From Richard Kaplan
on 26-Jan-2008
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Good service and a fuel price that cannot be beat
- From Randall H. Davis
on 14-Jan-2008
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I visited the Jet Center recently for a conference up near Disney. Two line guys met my plane as I taxied in and also drove the rental car up. When I left two days later, I accidentally left my cell phone at the FBO. By the time I had landed at my next destination, Jeanie at the FBO had found the found and made arrangements to ship it to me. The phone was back in my office on the next business day. These folks are great and have great fuel prices, so I commend them to everyone.
- From Jared Willey
on 12-Jan-2008
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Friendly service called two hours before to request taxi was waiting when we arrived, just one thing ONLY ONE CREW CAR AND A THREE HOUR LIMIT SAT ALL DAY AND NO FOOD
- From Tommy Shelton
on 23-Dec-2007
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Went into Kissimmee Jet Center with our Citation 1SP 3 times this weekend for the first time. Was treated as family with great service. Our rental car experience was good also. Peter, BJ, Anthony, and Jeannee all made our experience even greater. I would say to Thomas Loumankin, owner of the Jet Center a heartfelt thank you his great contribution to corporate aviation by keeping your fuel prices at a reasonable price! While many FBO's are seemingly out to keep prices to the limit, not understanding that their price gougeing is actually causing people not to fly. Again, Mr. Loumankin, many thanks, and we'll be back! Tommy Shelton, N20CZ.
- From Jim Eastburn
on 18-Dec-2007
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Arrived at Kissimmee Jet Center and was met by line crew who marshaled me to parking while another crewmember drove the rental car to the airplane. They directed my wife to the office while I unloaded the plane. By the time I got to the office, all of the paper work was completed and we were ready to go. This is a great FBO. It's what all-general aviation FBO'S should be like. Overnight parking was one dollar less than parking at Disney World.
- From Steve Stevens
on 16-Dec-2007
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Flew to Kissimmee Gateway Dec 09, Line crew waiting with Rental Car, rented full size, when it wouldn't hold 4 adult's and a 2 1/2 year & plane load luggage, he gave us minivan same price. Gas priced over dollar gallon cheaper than highest on field and rental car was $10 day cheaper as well. Building not as nice as Signature but Service was 2nd to none, I will use Kissimmee Jet Service, my next trip to ISM.
- From Lawrence Carlin
on 10-Nov-2007
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Flew to Orlando for a conference. My email inquiry to the FBO asked me to call to make a reservation; I did and when I arrived they were expecting me. I mentioned I'd need a taxi and before I even had my bags out of the plane, the taxi was on its way. Very friendly service but low-key. If you want glamor and glitz, pick another place.
- From Johnson Cannon
on 05-Nov-2007
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My friend, "Captain Bob", flew in for the MU2 SIMCOM training. I called KAS to set up car rental and advise his arrival and departure times. When asked about how KAS treated him, Captain Bob replied, "very good." He found the staff to be friendly and receptive and his MU2 was well taking care of. However, there was one little glitch. In his excitement to return home, he accidentally left his training manual and jacket in the back of the rental car. I made one call to KAS and spoke with Jeannie to request his items be shipped to his business. She had FedEx pick them up and a package arrived shortly thereafter with all the contents the Captain left behind. When asked what the charge was, Jeannie said there was none. Flying an MU2 is like going first class, and the treatment Captain Bob received from KAS was first class. A big thanks to all!
- From Mark Edwards
on 12-Sep-2007
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Had a 2-night stay and they fueled my 172 as requested. Line guy was very helpful with luggage and calling a taxi. He showed me where to park my plane and it was in the same place when I returned. Good fuel prices too. Also friendly ATC in the tower.
- From Chuck Coody
on 05-Aug-2007
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Great FBO. Pete took great care of us on our visit to Disneyworld 7/21/07. Things were busy upon our arrival but he took care to let us know that we were next ASAP. He helped us get a room; we were one day early for our reservations at another motel. The car was ready and waiting plus direction to the motel and something to eat. We returned later for fueling and, again, met our many needs for the fuel. Great place to park for your Disneyworld stay by plane.
- From John Lee
on 04-Aug-2007
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What a great FBO. Incredible Avgas price and very reasonable tie down for a week. Pete was great at taking care of the plane and pulled Enterprise rental car right to the plane. Only 2 blocks from Rt. 192. Will be back next time in Orlando.
- From Richard Natelson
on 23-Apr-2007
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Went to KISM to see Disney World and Sun N Fun. Due to severe weather, instead of arriving at 7 PM, we didn't get in until 10:45 on a Saturday night. We tried calling ahead, but we had no cell phone or satellite phone service. We were doomed! We taxied to the ramp. Much to our surprise, the lineman was waiting for us! He directed us to parking, and brought our rental car to the plane. Although this is not the most elegant FBO I've ever been in, there's a reason that they are the oldest on the field. Great fuel prices and GREAT service. Thank you once again!!
- From Rick Ong
on 27-Mar-2007
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Chose Kissimmee based on their fuel costs and I could not be more pleased with their service. The lineman directed our plane to parking. The rental car was at the plane in 5mins and we were on our way to Disney in 15mins. Plus I saved $135 on fuel, rental car and parking (5 days) vs. the other guys. Kissimmee Aviation will be my destination next trip. Great service and great prices! Thanks again.
- From Gary F. Jones
on 26-Mar-2007
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I travel to Orlando on a regular basis. I have tried most all FBO's in the area. I originally went to Kissimmee Jet Center for the fuel prices. I stayed because of the friendly service. It is everything I need to make my business trips complete. The rental car is always waiting, clean and ready to go. My aircraft is always fueled and ready to go when I return. Everyone at Kissimmee Jet has always gone that extra mile to make sure his or her job is done.
- From Thomas Head
on 23-Mar-2007
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I arrived around 12:30pm, I am 18 years old so I am unable to rent a car, they called the company and got me a car for the afternoon, easy to park, fuel was topped off just as asked, I will use this place again....... Only bad part no crew cars!
- From Mark Parmley
on 21-Mar-2007
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Very nice people. Good fuel prices (compared to the rest of the field). But I agree with the guy that says it is outdated and that the service is lacking. But... As a non-corporate guy, I.E. Paying my own way, I prefer less $ to more glitter.
- From Russell Smith
on 12-Feb-2007
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Best fuel price and service! The rental car was at the plane before I could get out of the plane. Fence code was given to me at counter. Keep up the good work. Will make this my number one stop in the king air. DELORIS AND BILLIE WERE GREAT!! CAP'T RUSSELL
- From Bryan Mobley
on 07-Feb-2007
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All the good things about this FBO I feel bad saying this but it needs to be said. Yesterday was the 2nd time I flew my boss down in our company KingAir200. I made the rental reservations 3 days in advance. And as usual the cars were NOT there when we arrived. We even arrived 2 hours late and they still didn’t get them there. They marshaled us past the FBO and parked us way down the line. I had to beg for some help with their luggage and ended up carrying all of it inside (about a 100 ft walk) myself. The FBO is so outdated and reminds me of an old military barracks full of mold. We are going back down tomorrow and will defiantly go to Marathon Aviation. They might have the cheapest fuel but they do not have adequate corporate facilities. I’m sure its a great FBO for the small owner operator but don't take your boss here. HE WONT BE IMPRESSED with a full service like Marathon right across the ramp looking at you.
- From Randy Foster
on 20-Jan-2007
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Great people!!!!! Great fuel prices!! Line service parked us and had the rental car pulled up to the aircraft even before the passengers were off of the plane. Dolores had hotel rooms for the flight crew. Facilities are a little spartan but not a problem. Line service started fueling the aircraft within 5 minutes of giving them the fuel order. I will return!! Thanks for the hospitality.
- From Grant Smith
on 04-Jan-2007
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Excellent stop in the Orlando area! Will use again.
- From Bill Whitford
on 02-Jan-2007
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Flew in on New Years Eve. I called ahead to give my ETA and verify my rental car was there. I landed and no one was there to show me where to park so I taxi to their tie down ramp (there was room for about 20 planes and there was only 5 on the ramp). I went into the FBO and there were several pilots in there waiting, they said they had not seen anyone in 30 minutes. When I went outside the employee told me I would have to move my plane to the back of the line, the side I was on was for jets only (I was in a C310 was next to a PA46 and C421). I ordered fuel and told them I would return at 6pm the next day, he told me I could pay for fuel then. When I returned the next day at 5:30, the place was closed and locked up. My wife and kids had to climb over their 6-foot fence and throw our bags over. After this I'll pay more for fuel at another FBO.
- From Richard Kaplan
on 24-Dec-2006
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Excellent line service -- tracked my flight online and met me with a parking space and rental car as I entered the ramp. Maintenance solved a minor problem easily. Extremely competitive fuel price and the FBO building has bathroom and flight planning computer facilities. What more can you ask for? Highly recommended as a destination for Orlando/Disney area GA travelers.
- From Mike Zukowski
on 11-Dec-2006
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First time going to KISM and found Kissimmee Aviation on this site. I would highly recommend them. They were courteous and prompt. They had my rental car to me before I had the engines stopped. A+
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