| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Bill Roberts
on 20-Nov-2009
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Visited MDD November 17th through the 19th on business. People where nice and friendly. Didn't need much in the way of service. Covered parking for $5 a night was great. Will use again when in the area.
- From Tom Anderson
on 21-Apr-2009
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The good points about this airport are that the runways, etc. are well maintained and it is conveniently located within Midland. The bad points are that the FBO management and staff are extremely disorganized and unprofessional. The front desk is staffed by college kids who, 90% of the time isn’t at their posts. The line guys are decent enough -- if you can find one. And you can forget about crew cars -- as others have mentioned, they are hands down the worst I have seen anywhere, and that says a lot. Also, fuel is expensive. If you arrive in a single engine Cessna, you can pretty much forget about being treated with courtesy and/or respect. They are used to dealing with Learjet’s and King Airs. If you want to hold your nose and deal with these people, fine. Otherwise, go to Midland International or Skywest.
- From Darryl Hugaboom
on 26-Dec-2008
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This is one of the worst FBOs in the country. Fueling was quick, but that’s the only good thing here. Customer service was terrible. The staff was rude. I will never visit this FBO again.
- From Charles Reaves
on 02-Dec-2008
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Basin's price on fuel charged to me today is $2.00 p/g cheaper than what shows here. This indicates how Basin hasn't felt the need to compete in the Permian Basin, an oil-based economy, with $140 a barrel oil. That's too bad, since I have had good service from them for many years. The fact is, they focus on a very lucrative Part 135 operation along with Jet-A traffic. While not based here, they have come to know me and I get good, friendly service most of the time, but they can get very busy at times. I posted the new price because I want them to be here the next time!
- From Chris Parks
on 25-Nov-2008
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Arrived on 11-25-08. Ditto to the below comment. Parking, fueling and billing were accomplished expeditiously. Counter personnel enjoyed a profanity-laden video on their computer. While the FBO interior was attractive a modest, screen-damaged television was in the lobby. The small pilot lounge looks like it isn't often cleaned (newspaper from four days previous, other trash in lounge) and had a tiny 19" television, otherwise had two comfortable recliners and a couch. Wireless internet was provided at an adequate 1.5 Mbps speed. For a crew car I was given the keys to a beaten and extremely filthy Chevy S-10 that wandered around its lane like a Texas steer on the range.
- From Gene L. Downing
on 30-Oct-2008
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Flew into MDD on 10-29-08 and found good linemen but office personal lack people skills. Fuel charges are higher than Denver or Houston. I will go to Midland international from now on.
- From Tom Hayden
on 01-Jul-2008
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Have been here 3 or 4 times last 3 weeks. Fuel was 6.90 for avgas today, which is about 15% higher then at Midland International. No one is rude here but I get the feeling no one cares whether you are here our not, whether you buy fuel. Employees seem like they are in their own world.
- From Nick Roman
on 11-Mar-2008
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I operate an aircraft based at Airpark. Today I called to ask that two recent fueling charges be taken off the account we have at Basin and instead be charged to a credit card that was supposed to be used for the fueling. The owner of Basin refused to do this because she would have to "eat the 3% charge" and wait to get her money. The 3% charge would come to about $5.00. I believe this is no way to treat customers, especially a not-for-profit entity. In the future, I will fly to any of the nearby airports to fuel and have maintenance done rather than be treated this way.
- From Ryan Joseph
on 29-Dec-2007
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Stopped for fuel, had no problems at all. Staff was friendly and quick.
- From Walter Berger
on 26-Nov-2007
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It's been a couple of years since I stopped here. I wanted my plane placed in one of the covered tie down areas, which they were happy to do, but they wanted me to sign a damage waiver in case they damaged my plane while they were towing it. Really absurd, in my opinion. Given other AirNav remarks along with my experience, I must say that this FBO has a strange culture to say the least.
- From Mike Kreller
on 09-Nov-2007
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Stopped in our King Air just for fuel on a ferry out west, Co-captain wanted to use the crew car to visit a relative while fueling, they said the brakes were bad and he had to pay for a rental for our 1.5 hour visit. Manager refused to give us Avtrip points when we paid with our Colt card. She acted as if I was pointing a gun when I presented my Avtrip card. Facilty not bad, had wireless and WSI weather. Would only stop here again if this airport was where I needed to be.
- From Butch Waymire
on 02-Jan-2007
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Did a gas and go mid December 2006. Am writing this because the service was great, the folks nice. Great place to stop going east or west.
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