Martin State Airport

at Martin State Airport

From Pat Reardon on 16-Nov-2009

OUTSTANDING SERVICE. Rachel at CSR counter was superb. The customer service was to the highest degree. We will make this our new Baltimore stop.
 

From Kent Magnuson on 23-Sep-2009

In and out today in our Turbo Commander N900NE and have all good to say. Well done folks.Thanks for all your help getting our business done.
 

From John Sheakley on 27-Jul-2009

Nice airport, lineman ready for me and very nice to talk to. As for courtesy car, none...Just get an outside service to take you where you need to go. Ask for "Barry" What a great guy! Good rates considering he gives you door-to-door service! He really knows the City so just ask!
 

From George Scheer on 24-Jun-2009

An addendum to my recent post about Martin State. On takeoff, a fuel cap vibrated loose and departed our airplane. To make the long story short, over a long afternoon of searching the runway environs for the fuel cap, attempting to locate a replacement, and finally locating the errant cap, we receiving nothing but cooperation and assistance from the line crew, notably Mr. David Hynes, the tower and ground personnel, the Martin State customer service people, and the mechanics at Skytech, a maintenance shop on the field, notably Mr. Peter Quinn. Their efforts made it possible for us to return our family home on the intended day and they refused any offer of compensation. The tower even extended our clearance without being asked. Great work all around.
 

From George Scheer on 23-Jun-2009

Our last two missions to MTN have benefited from the assistance of the staff. We arrived today on an overnight to transport a family to Johns Hopkins for medical care. Prior to our flight, Rachel Wyatt, a customer service representative at Martin State, was very helpful planning hotel and car arrangements. She informed me of the new MTN website that includes a service request form and then proceeded to cheerfully make those arrangements for us. She confirmed the necessary amenities at the hotel she recommended for our crew and called me back twice to confirm prices and car rental arrangements. When we arrived she provided us with customized directions to our various destinations in the city. We do not use MTN often enough to comment on the general level of service, but in at least this case, one representative cheerfully and competently provided the assistance we needed to complete our mission. George Scheer Chief Pilot Children's Flight of Hope
 

From Bill Johnson on 16-Apr-2009

This is a terrible "FBO" You get no parking assistance, tie yourself down, and pay $16 for nothing but rudeness, even if you stop for a second. They call ground and you get no taxi clearance until you pay up. A total rip off and example of bureaucratic state run operation.
 

From Todd Abbiatti on 30-Mar-2009

We have been in a half dozen times in the last month. Great airport for fuel price and hangar space. The FBO is state run. Horrible service. One of the ladies behind the counter is very nice, all others have no customer service skills. The line guys are worthless. If it requires work they do not like to do it. They park you and you do not see them again. We said hi to one and he just snubbed us and kept walking. If you don't have to go there don't. I give it a 3 out of 10 on FBO service.
 

From Keegan Leahy on 17-Mar-2009

Great airport to come in/out of. I fly everything from 182/SR22 to Eclipse's here. Line crew is average, but insist on the electric tug, as their petrol tug is very jerky. FBO admin staff is not very courteous. Watch bird & military activity. Overall, KMTN gets a 7 in my book.
 

From Kenny Lisle on 14-Dec-2008

Watch Out!!! Flew in to pick up a friend in a Piper Cherokee. I was on the ground for 5 minutes and they hit me up for a $16 parking fee. First nobody was there to greet me so I didn't even know where to go. I would have been gone sooner if I wasn't forced to go inside and pay this fee. Next time I won't even shut down.
 

From Scott Ehrlich on 04-Jul-2008

Started flying at MTN recently. Great Airport. Controllers are friendly. Asked for a tower tour on July 4th and was approved. Spent nice morning learning from the 2 very friendly Retired Navy Controllers who were eager to share their insights. Thanks guys! S. Ehrlich (Rented N27GS Arrow)
 

From Stuart Landau on 30-May-2008

Flew into MTN to spend the day in Baltimore. Controllers were pleasant. Lineman was on the ramp waiting to direct me to parking. Reserved rental car was ready to go. Parking for my piston single was $15 for 24 hours, with or without fuel. Fuel was $5.40 self, $5.60 full - compare to $8+ at BWI. MTN is relatively inexpensive, quiet, outside the ADIZ and close to downtown.
 

From Gary Lewis on 25-May-2008

This place worked perfectly for our needs. Service's were all done in a timely manner. Why would anyone go to BWI when this place is here. Dale was a friendly lineman and made our experience great here. Use Barry Goldberg if you need transportation...great guy and very fair prices for both pax & crew. Thanks everyone.
 

From James Thompson on 01-Apr-2008

On an Angel Flight Mission. Tower personnel seem to be very hostile towards transient traffic. Have been into MTN many times and their attitude is always confrontational! I don't know what the problem is or how to correct it. My suggestion is to clean house and start anew with employees that appreciate that they are a service commodity and are mandated to service their constituents...Just like our elected people who have forgotten that they are working for us... Frustration causes me to vent.... "I despise a surly attitude".. Quote from Lonesome Dove3.....
 

From Shaun Micheel on 04-Feb-2008

When you travel into Martin State Airport (KMTN) make sure that you have a rental car if you have to go into the city. I have an appointment with a Dr. from Johns Hopkins about a potential medical problem and Martin State Airport will not allow me use of a car for my appointment nor will they drive me to my appointment 10.51 miles away. Their policy is apparently 9 miles. So, if you are utilizing this airport make sure that you don't have to travel any further than 9 miles. I am a Citation Shares owner and will be passing along my negative comments about this facility.
 

From Emmett Jenkins on 28-Sep-2007

I flew up to KMTN to visit my son over the weekend of Sept 22 to 24. There FBO was very friendly and helpful. Line crew were very good. It was a pleasant stay. I will be glad to land and stay at KMTN again.
 

From Hans De Koning on 21-Jun-2007

I landed there today to drop a passenger off. Got fueled within 10 minutes and was greeted by a friendly lady at the counter. Great service. Will visit again. (It beats the high costs to land at BWI)
 

From Robert Barnes on 01-Jun-2007

Agree about the Tower Controllers (except for the woman - she is kind and considerate). Last week, was inbound IFR from Westminster, called 12-miles out, again at 9-miles out; neither call acknowledged. Tower was too busy having a personal conversation with an experimental pilot about currency. Finally broke-in and called on 3-mile final and was berated by the Tower Controller for a late call. After landing, was told by other pilots this particular Tower Controller does this all the time and treats everybody equally nasty. Was also told by another pilot in the pattern she heard all my radio calls very clearly. What a way to be "welcomed" to Baltimore - think my company will use BWI from now on. Goodbye Martin State; you can't get it right.
 

From Paul Wright on 18-May-2007

Agree with the last post. I am a Student Pilot, started training at MTN and quit because of the negative attitude of the airport, controllers, and FBO toward students and flight training. Despite the best efforts of the flight schools, nothing changes - fuel takes upwards of 35 minutes (even when I was the ONLY call) to get, controllers demanded to know the "reason" for my training go-around (read the AIM/Controller Handbook - stop belittling/degrading us), the ATIS is unintelligible at times, the T-hangers are in miserable shape and smell of urine (from the line staff), and the FBO facilities are abysmal (dirty bathrooms, no weather/planning room to speak of, a crowded "coffee station" if you call it that, and a malice staff). Compared to other Class "D" airports (which encourage flight training, makes student pilots feel welcome and helps us when we're "frazzled), such as Lancaster, Martin's attitude drives away more people than it attracts.
 

From Fred Day on 06-May-2007

NO discount for Angel Flight.
 

From Michael Montfort on 28-Apr-2007

They refused to work on our 1977 Cessna 401 because of age.
 

From James Thompson on 05-Mar-2007

Landed and taxied to transient parking on a cold blustery day. I struggled with missing/inadequate tie down ropes as the line crew stood outside the line trailer. I still had to pay $14.00 for tie down services for less than 3 hour stay. It must be George Bush's fault. He must be in cohoots with the new Democratic Gov. O'Malley!!!