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From Braun Mincher
on 01-Apr-2025 |
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Was here for 2 nights last weekend in my Cirrus. Based upon the other positive comments regarding this FBO, I chose it over the other one across the field with cheaper fuel. However, despite both calling in advance, heavily tipping the line crew, and filling out their electronic form at the counter, they forgot to fuel my plane and have it ready on the line, so I was a bit delayed with my IFR departure. Only got a patronizing "sorry." Next time I will try the other FBO.Response from Carrie Gicante, Director of Marketing, KCAC Aviation
Mr. Mincher - Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how important it is for your aircraft to be fueled and ready as requested—and we regret that we fell short. This is not the level of service we strive to provide, and we're actively reviewing our internal procedures to ensure clear communication and follow-through for every customer request. Our Customer Service Manager will contact you directly to address this issue — not only to resolve it, but to ensure we take meaningful steps to improve going forward. Again, we apologize for the service you received, but please know that we are committed to making it right.
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Was here for 2 nights last weekend in my Cirrus. Based upon the other positive comments regarding this FBO, I chose it over the other one across the field with cheaper fuel. However, despite both calling in advance, heavily tipping the line crew, and filling out their electronic form at the counter, they forgot to fuel my plane and have it ready on the line, so I was a bit delayed with my IFR departure. Only got a patronizing "sorry." Next time I will try the other FBO.