| Services, Facilities and Amenities |
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- Aviation fuel
- Oxygen service
- Aircraft parking (ramp or tiedown)
- Hangars
- Hangar leasing / sales
- GPU / Power cart
- Passenger terminal and lounge
- Flight training
- Aircraft rental
- Aerial tours / aerial sightseeing
- Aircraft charters
- Aerial photography
- Aircraft maintenance
- Aircraft cleaning / washing / detailing
- Aircraft parts
- Aviation accessories
- Aircraft sales / leasing / brokerage
- Catering
- Pilot supplies
- Rental cars
- Courtesy transportation
- Pilots lounge / snooze room
- Public telephone
- Computerized weather
- Internet access
- Restrooms
- Showers
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| Aviation fuel services |
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| Brand: |  |
| Fueling hours: | Daily 6am-10pm, After hours call-out available, please call 509-547-6271 |
| Discounts: | Jet A quantities over 500 gallons, Contract Fuel |
WE GUARANTEE OUR PRICES POSTED ON AIRNAV
Prices include all taxes.
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| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Jacob D. Canty
on 14-Aug-2008
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I flew into Bergstrom on 8/13/087 with two students. From the time we landed, we were greeted with excelent service. An employee even took us through a drive through to get some food before continuing on our cross country. We ended up having to do an after hours call out for maintenance on our aircraft and we had a mechanic back at the airport within 15 minutes. Their facilities are clean and they have a well stocked pilot shop and vending area with better than average vending food. I would highly recommend Bergstrom Aircraft if you're stopping in the Pasco area.
- From Peter Holman
on 30-Jul-2008
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As we taxied in to Bergstrom on Sunday 27 July ground control told us that if we were not airborne in thirty minutes, we would have a thirty-minute delay for a TFR. We asked Bergstrom for a quick turn, got 255 gal and were on our way in ten minutes. These people are very good, no wasted motion, very professional Thanks again
- From Brian Lang
on 18-Jun-2008
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Have been going into Bergstrom off an on for the past few years. I have found the staff and the Service Out Standing. And if you have any questions about the local wines just ask the front desk. They are more than happy to help. All and all it has been a pleasurable experience dealing with Bergstrom.
- From Nathan Bigler
on 09-May-2008
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Visited Bergstrom in a King Air 200. They were very helpful to my passengers and me. Friendly and professional staff. Had a rental car ready for the passengers and a shuttle ride for me if I wanted food. Have a sleep room and a TV lobby all with comfortable seats. Also have an Internet computer and a WSI weather computer.
- From Kevin Bloxham
on 30-Apr-2008
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Great place had problems with right engine starting mechanic was out to look at it before I got out of plane diagnosed and fixed problem in no time thanks Daniel I really appreciated it
- From Manny Martinez
on 23-Apr-2008
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This is a great all around FBO. Their CSR's are always happy to see us regardless of how much fuel we buy. This is a well run and professional FBO that is always up to the task. They have been in business for over 35 year... They are definitely doing things right.
- From Kelly Lynch
on 29-Feb-2008
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I am writing this comment, happy that quality still exists. Every time Alpine Air has dealt with Bergstrom Aviation the service and smiles never stop. On one end of the spectrum paying for service is a fact of life but at Bergstrom Aviation you come away with the feeling that you received more than what you paid for. The tech support at Bergstrom Aviation has always been helpful and knowledgeable and, is oft referenced by aircraft manufacturers. This is not an elaboration; the service here has been great!
- From Dick Williams
on 25-Jan-2008
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Great new quiet room. Very comfy recliners, soft blankets, even a sign to put on the door.
- From Brandon Kanning
on 25-Dec-2007
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I diverted into Pasco in a Piper Chieftain, with oil pressure problems. I needed to leave Pasco ASAP, I asked Bergstrom for help. I just happened to catch Daniel (one of the mechanics) in the lobby, and explained my problem. He said he could get to it today and asked what time that I needed it done, and they got on it right away. The lady at the front desk greeted me with a nice smile, and gladly took my fuel order, and arranged fueling to be done between the maintenance. Meanwhile, I used their computer to file flight plans and get weather. I had just enough time to grab a McDonald's breakfast, and when I returned, the airplane was ready to go...Fueled, fixed, on the ramp, in less than an hour! EVERY time I visit Bergstrom's, I experience nothing but the FINEST customer service, expert maintenance help, and fast fueling. I really appreciate their understanding of my needs, and ability to help me out in such a time crunch. Kudos to everyone working there on Monday, Dec. 17.
- From M Spinosa
on 13-Dec-2007
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The people working the front desk weren't outwardly rude and even a little warm. Generally speaking there was no concept of service or even projecting the illusion of service. The Internet connection was down All day. I did purchase fuel, although a modest amount for my type aircraft. When I asked to borrow a terminal for just a few seconds to file a flight plan my question was avoided and deferred to when the lobby's Internet connection gets fixed. After 7 hours of sitting in the lobby, still no Internet connection- no one offered to let me use a computer to file my flight plan (the employees' internet connections were working just fine). But here's why this situation really frustrated me. There's no real pilot lounge and the heat was turned down real low. I think Bergstrom could make a few changes that would greatly improve customer service and help make pilots who have to be there a little more comfortable. Having a quiet area for the pilots is important.
Response from Malin Bergstrom, President, Bergstrom Aircraft, Inc.
Please accept our apologies for the issues you encountered during your stay. Our entire staff has reviewed your concerns and have committed to improving our service. We hope you will consider another visit to our FBO. Please feel free to call and speak with Amber, Front Office Mgr. or myself. We would like to hear your suggestions for improvements. Sincerely, Malin Bergstrom, President Bergstrom Aircraft, Inc.
- From J. Sedenko
on 05-Jul-2007
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These guys strive to provide great service; they may not be perfect but overall our experience has been very positive! They have a very courteous staff with all the needed pilot stuff needed to get you and/or your passengers on their merry way.
- From Jimmy Farris
on 15-Mar-2007
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Good news...Very friendly people. Bad news.... No fuel discounts, unless buying more than 500 gallons. Top dollar for fuel, BTW. When we arrived on the ramp, there was no marshal to park us. We had to get our own chocks. We requested a GPU to power the Aircraft for 20 minutes to update our FMS. I was surprised to find a $35.00 GPU charge on my receipt. We were not advised of this beforehand.
- From Brandon Moline
on 22-Oct-2006
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Take note!! If you need to stop for fuel don't come here. They don't care about anyone but the airlines. Only one refueler and he was busy fueling the airlines for over 2 hours. We waited because there are no other FBO on the field. The owner needs to hire another refueler!! Poor service ... Also the locals say it's normal for here to wait 1 hour or more for fuel. Not impressed
Response from Malin Bergstrom, President, Bergstrom Aircraft
I'm very sorry to hear about your experience at our FBO. We strive to provide the best service, as efficiently and affordably as possible. With 35 years of service, we value each and every customer, Cessna 150's to corporate jets to the airlines. It can be a difficult balancing act some days to have lineservice available for arrivals without any notice plus the scheduled airlines. We looked into having an extra fueler for the unforeseen times when the airlines are delayed and tie up the fueler for an unusually long time. Unfortunately, it would mean increased fuel prices and/or parking/ramp fees to offset the overhead. Help us serve you better by calling or unicom 122.95 before your arrival. Even 5 minutes notice can make a difference, allowing the lineservice to plan for your fuel needs. Please give us a try again, we would be happy to serve you.
- From Doug Palin
on 10-Jul-2006
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Was there over the past weekend, they had a rental car waiting for me when I arrived. Very friendly folks, nice selection of wines and assorted supplies.
- From Jay Hulbert
on 13-Apr-2006
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I was in there 3/20, very friendly and excellent service. Nice gift area, with a selection of excellent local wines (for the passengers, or course!).
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