| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Mark Huntley
on 01-Nov-2009
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In the past I've spoke very highly of Flower Aviation, but now the tides have turned. I stopped recently at GCK location and had a horrible experience with catering. After calling the order in the night before and listing the request on the fuel order, the catering was :40 minutes late, which made us late on our turn-around. Now we tried the PUB Flower Aviation and the experience was the same! This time I even called from the air one hour before we landed to ensure our quick-turn. Once again, the catering was late and we had a delayed takeoff with passengers. The box lunch meals are not that great. They are nothing more than what a mother would make for her children in a school lunch. A simple dry sandwich, some veggies and fruit, and a desert – but at a premium price.
- From Bruce Smith
on 18-Oct-2009
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We arrived on October 2, 2009 for an overnight only. We put in a fuel request and told them what time we would be leaving in the morning. When we arrived the following morning, the girl at the front desk was asleep at the desk and we had to knock on the counter to wake her up. Added to that, the plane had not been fueled and was not brought out either. However, the ramp agent was very helpful in helping us get on our way.
- From Larry Schneider
on 03-Oct-2009
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They were very helpful in helping us get a motel with a shuttle even though we didn't buy fuel there. Next time I will get fuel there.
- From Richard Petty
on 07-Aug-2009
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I was a transient pilot to PUB having never been there. I landed to wait out weather overnight. I was informed by the personnel at Flower that to hangar the plane the charge would be $40 per night. I agreed but when I placed the plane in front of the hangar and went into the FBO I was charged $50 and the receptionist said the extra charge was because I purchased fuel at the self-fueling station instead of Flower and the owner directed the extra charge to be added. I was outraged and would never visit this facility again.
- From Stephen White
on 19-Jul-2009
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Enroute to Colorado Springs, I made an unexpected stop at PUB due to fast building TS at COS. Flower got my plane into a hangar and treated us very well. Decided to leave the plane (AA-5) in the hangar, rent a car and continue to Colorado Springs. Future trips to C.S., CO will likely have the same sequence, but planned this way. I have no complaints. We will stop here again! The parrots stay mostly outside in the summer. A little Benadryl might help (children's syrup) keep the parrots quieter.
- From Kent Magnuson
on 04-Apr-2009
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Always a 'best' place to stop for fuel prices, quick turns and friendly staffing. We stop as often as we can in our Turbo Commander N900NE.
- From Tom Jensen
on 26-Jan-2009
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Don't plan to spend any time at this FBO- they have two tropical birds in a cage right in the waiting area/ lounge. These birds are the loudest, most obnoxious and distracting things on earth- they constantly make noise (sounds like a high-pitched shrieking). It's next to impossible to have a conversation, talk on the phone, or nap with this ridiculous noise going on. Management of Flower Aviation- please take these annoying birds where they belong- at your house!
- From Tommy Files
on 07-Nov-2008
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Flower Aviation is a great place for a fuel stop. They are very fast and friendly. I often radio in fifteen minutes out and place a catering order. Typically they will run to McDonald's or KFC and have it for us upon our arrival. It's quick gas, food and on our way. The line staff and CSR's are very friendly and courteous. You won't be disappointed.
- From Terry Carbonell
on 10-Oct-2008
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Many thanks to Flower - Steve, in particular. We arrived Sunday to find the local car rentals closed. Steve took us to a local hotel on his way home from work and the FBO arranged the hotel for us and pointed us in the direction of stuff to do when we got caught behind weather. Excellent FBO. A must return! Thank you.
- From Rob Hansen
on 10-Jul-2008
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What a great unexpected stop due to T-Storms. The gal running the desk was great at finding us a hotel for the night. Thank You for all the great assistance even for a c-172. The oil mix-up worked out ok. LOL C-172
- From Pat Porter
on 19-Feb-2008
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Landed for two days here on Feb. 16-18th, and was treated well. Frost on the wings was handled with a cheerful "Let's pull it into the hangar for you!" and it was ready in five minutes. Staff was courteous, parrots were entertaining for the kids, and the cookies were muy bueno. A nice place to stop.
- From Mike Kreller
on 25-Dec-2007
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Stopped in our King Air for a quick turn, line crew was ready and very efficient, pumping 400 gallons. But unlike our previous stop just a month before; CSR girl would not accept the bonus point’s card they had just mailed to me. Clearly printed on card "bonus points awarded even on contract fuel purchases." Will stop at competition or look around for better fuel stop next time heading out west.
- From C Mills
on 05-Sep-2007
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Stopped in on Thursday August 30, 2007 for fuel. We called the day before to verify fuel prices and schedule our arrival. When we got there, the fuel truck was waiting and was hooked up and pumping within 2 minutes of shutting down. We also had to add a Lav' service since the previous FBO did not have a Lav' cart. They had our Lav dumped, plane fueled, and taxiing within 20 minutes. Great Job!
- From Victor Nahigian
on 24-Jul-2007
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This FBO is very accommodating, and friendly, even though I bought gas at their next-door competitor using the self-serve pumps. If you need service, this is the place to stop even if gas is a nickel more! Clean facility, great staff - good cookies!
- From Kent McKee
on 08-Jul-2007
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Outstanding service! Stopped unannounced for fuel, but due to storms over the range, we decided to tie down and stay the night. Upon hearing our decision, Flower's staff immediately made hotel and shuttle arrangements. When we returned in the morning, we were pleasantly surprised to find that due threatening weather, Flower's staff had pulled our plane into a hangar overnight. When I asked what I owed for the hangar, they refused payment saying it was "part of the service". Great service, reasonable prices, we will be back!
- From Brian Stearns
on 12-Jun-2007
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I stop at Pueblo about once a month, Fuel is discounted and line service is always there to lead you in and fill you up without any delay. Great service and easy access. Never any problems. Weekdays are busy with military.
- From Chuck Bauer
on 12-Jun-2007
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I have been a frequent visitor of Flower Aviation over the past nine months and have found their service very distinctive. They are always there to greet and park the plane, and they always bring the rental car right up to the aircraft. I keep my plane hangared and as soon as the fuel truck is done, it goes into the hangar. If that wasn't enough, the smiles from the staff and chocolate chip cookies cap off the experience. Way to go on great customer service Flower!
- From Forrest Holly
on 11-Jun-2007
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Having intended to use the self-serve, but found it inop, I taxiied over to Flower. What a nice surprise - they gave me a 40-cent discount card, which brought their price in below the self-serve! Full service, good cookies, friendly folks, eager to have my business. Stopped again 3 days later and had the same great experience.
- From Jeff & Joyce Farrar RV8A N4ZJ KCHD
on 10-Apr-2007
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I want to add a strong endorsement for the service at Flower. We landed 4/7, down the ILS thru some bad weather. Small plane, small tanks, but we were greeted promptly and filled up. Then the fun started when I found a seeping oil cooler hose. Now what? The Flower personnel called the owner (?) of Steel City Aviation, Derreck Genova, who came out, on a Saturday, and replaced the hose. Then, since the weather had gotten worse, with ice, we were allowed to use a crew car overnight. Next day, Easter, more of the same, low ceilings with ice in them. After a long day hoping for a break, crew car and Super 8 again. Finally got out Monday morning. I can't say enough for Roger Boswell and his team and for Derreck and Chrissy at Steel City. Fantastic service. Thank You. I think the 21 personnel with the Army Black Hawk /Chinook units that were trapped also would agree. We wish those gentlemen good luck as some are deploying to Afghanistan soon.
- From Kent Webb
on 09-Apr-2007
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Nice FBO. Good fuel stop on our way from Tulsa to Provo, UT. Great restaurant in terminal next door. They serve a huge breakfast! Only slight negative is that the inexperienced line boy wanted to clean my Plexiglas windscreen with Windex (not recommended). He was very courteous, however.
- From Sean Oswald
on 31-Jan-2007
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What can be said about Flower that has not already been said! In 20+ years of using this chain, Flower has NEVER disappointed us. We arrived (Learjet) about 8:00 pm for a quick-turn and to pick up some preordered catering. Calling 10-minutes before landing, the line crew had the truck and GPU in position for the arrival. As the engines were shutdown, the ground power was plugged in, the truck was on the tail and fueling began. Even though the temperature was below freezing, the aircraft was ready before I received the new clearance and setup the airplane for departure. The catering – six box lunches – was well received by the passengers and provided ample food and variety in the meal. The topper: even though it is the only FBO on the field, the fuel price is very reasonable.
- From Ian Scott
on 21-Jan-2007
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Stop here frequently for Jet A. Great service, fast turnaround, steaks are not bad.
- From Cory Von Pinnon
on 06-Jan-2007
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Flower did a great job. Provided a super quick turn. I wish all FBO's were as great. Nice job guys. Thanks for the cards.
- From J. Lee Haley
on 14-Dec-2006
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Very positive experience: Got a .40/gal discount on fuel without asking. Everyone was courteous and attentive. No waiting whatsoever. Plane was stowed in a heated hangar for $40/nite; a real bargain if the weather gets like it can up there. On mentioning the negative comments on AirNav, one employee replied, "Yeah, the owner is not very happy about that." For those who want to buy self-serve fuel, there are restrooms just a few steps away. I will continue to purchase fuel and outstanding service from Flower Aviation.
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