| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Elliot Zeltzer
on 21-Sep-2009
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Went to see the MSU/ND game on 9-19-09. Atlantic service was tops. Low parking fee and great service. Go Green-Go White.
- From Rock Whitehouse
on 10-Sep-2009
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I was 'stuck' at South Bend due to bad weather on a trip from Dubuque to Cleveland. The people at Atlantic were very helpful and I was made to feel quite welcome over two days regardless of my measly purchase of 34 gallons of 100LL. They have a very fine facility with WiFi that kept me working while I waited out the weather. Highly recommended.
- From Todd Ritchey
on 21-Jul-2009
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Had a friend recently have a mechanical issue with his airplane at Atlantic (SBN). I was able to fly the needed part to him to get him on his way. I was on the Atlantic ramp for about 45 min. helping my friend. All line folks were very helpful and friendly. I checked in with the front desk before departing and to my surprise there was a 250.00 ramp fee. Huh? My friend had purchased fuel from them and paid all applicable fees already. I understand this is a business and expected a fee, but come on guys.
Response from David Madden, General Manager, Atlantic Aviation
Mr. Ritchey as the GM of Atlantic SBN as well as a fellow pilot, I know first hand what it costs to operate an aircraft as well as an FBO. Facility fees are based on the aircraft operated and fuel purchased. Because you visited SBN to "help out" a friend in need, no fees were billed to you. Please verify this on your CC statement. In fact, the friend that you came in to help, was only billed for the fuel he purchased, no facility fees either. Atlantic Aviation strives to provide the best possible customer service. Should you wish to discuss further, please do not hesitate to contact me directly. Sincerely.
- From Travis Rader
on 14-Apr-2009
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I flight instruct out of a flying club based at SBN. The girls that work the desk at Atlantic Aviation are some of the best in the industry. They are always helpful and greet every customer by name. They have a cheery disposition, even on gloomy days, that rubs off on all the crews and passengers who come through the doors. Linemen are helpful and quick to provide fuel or any other ramp service you may require. One of the best FBO's in the country.
- From Nathan Carmon
on 03-Apr-2009
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I fly into Southbend about once every two weeks from April through October. Always have EXCELLENT service. They know me by name, meet us at the airplane, help us tie down, have a car ready, even allowed us to sleep there once when the weather was passing through. A+ service.
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