Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Emmons Patzer
on 23-Oct-2024 |
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The prior poor ratings are not isolated incidents. I have had a call into Atlantic for four days with no call back. I was told specifically that the GM or Director of Operations would get back to me by the end of the day.
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From Alfred Jones
on 13-Jun-2023 |
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A surprising visit to Atlantic in Sarasota. In other airports, they are fantastic (KCHS and KRDU on this trip, for example). In Sarasota, they send singles to the "North" hangar where there is actually no FBO. You telephone the number posted on a locked door for service and someone comes out from the main facility to attend you. After several confusing minutes on the telephone, we told them we would go across the field to Dolphin Aviation instead. A much (MUCH) better experience over there (what we had expected from Atlantic, in fact). Response from Atlantic Aviation
Hello Alfred, thank you for your feedback. We care about your experience as a customer and would greatly appreciate an opportunity to speak with you directly about your recent interactions. To discuss further, please email us directly at communications@atlanticaviation.com. We look forward to speaking with you.
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From Dan Lawrence
on 21-Dec-2022 |
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On October 26th, 2022 just 28 days after Hurricane Ian I received an email from an Area Manager at Atlantic increasing my North ramp community hanger fee 556%. This employee called me and said : "We are Atlantic now and you're just a number.". I replied " this facility has no functioning FBO and the Community Hanger I am in reflects every bit of its 50 plus year age, I cannot pay your offered price." The response I received was " I accept that as your termination of your lease." Making no effort at customer retention. Jay Leno said " I will not purchase a Ferrari because they did not treat me as a customer." Clearly after 12 years at this location I am considered a number. I love aviation and hope at some point Atlantic management will start treating tenants as customers. Response from Atlantic Aviation - South
Mr. Lawrence, we appreciate your feedback, and please know that we do value all our customers. If you would like to speak with someone from the Atlantic upper-management team, please feel free to contact connie.brown@atlanticaviation.com. We strive to serve our customers, employees, and our overall operations to keep aviation moving forward. Thank you again for sharing your feedback.
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The prior poor ratings are not isolated incidents. I have had a call into Atlantic for four days with no call back. I was told specifically that the GM or Director of Operations would get back to me by the end of the day.
