Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Emmons Patzer
on 23-Oct-2024 |
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The prior poor ratings are not isolated incidents. I have had a call into Atlantic for four days with no call back. I was told specifically that the GM or Director of Operations would get back to me by the end of the day.
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From Alfred Jones
on 13-Jun-2023 |
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A surprising visit to Atlantic in Sarasota. In other airports, they are fantastic (KCHS and KRDU on this trip, for example). In Sarasota, they send singles to the "North" hangar where there is actually no FBO. You telephone the number posted on a locked door for service and someone comes out from the main facility to attend you. After several confusing minutes on the telephone, we told them we would go across the field to Dolphin Aviation instead. A much (MUCH) better experience over there (what we had expected from Atlantic, in fact). Response from Atlantic Aviation
Hello Alfred, thank you for your feedback. We care about your experience as a customer and would greatly appreciate an opportunity to speak with you directly about your recent interactions. To discuss further, please email us directly at communications@atlanticaviation.com. We look forward to speaking with you.
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The prior poor ratings are not isolated incidents. I have had a call into Atlantic for four days with no call back. I was told specifically that the GM or Director of Operations would get back to me by the end of the day.
