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From David Oppman
on 07-Mar-2023 |
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I had a customer flying out of Signature at PDK and shipped a package down there to be put on the aircraft. Once I received the UPS confirmation the package was delivered, I called the FBO to alert the customer service reps and see if they would help ensure it was put on the aircraft. The person I spoke with took down the tail number and lead pax name. This was on Friday ahead of our early morning Sunday departure. That Sunday morning, the crew told me they asked four times and even walked through the mailroom with Signature employees. He explained the employees he talked with were very unaware of the situation or any package for that trip. They did not find it and it was never brought on the aircraft. I called back the next day and the employee I spoke with found the package sitting in the mailroom. It was very frustrating because my customer is no longer there and it was a waste of money to ship anything to Signature.
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I had a customer flying out of Signature at PDK and shipped a package down there to be put on the aircraft. Once I received the UPS confirmation the package was delivered, I called the FBO to alert the customer service reps and see if they would help ensure it was put on the aircraft. The person I spoke with took down the tail number and lead pax name. This was on Friday ahead of our early morning Sunday departure. That Sunday morning, the crew told me they asked four times and even walked through the mailroom with Signature employees. He explained the employees he talked with were very unaware of the situation or any package for that trip. They did not find it and it was never brought on the aircraft. I called back the next day and the employee I spoke with found the package sitting in the mailroom. It was very frustrating because my customer is no longer there and it was a waste of money to ship anything to Signature.
