Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Michael Dunlevie
on 23-Sep-2025 |
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While no ramp greeters or help getting from parking (with bags) to the FBO, once inside the staff were friendly. Fuel order in and when weather changed our plans, the staff stepped up to great, helped us with both hotel and a car to get to town. The upstairs bistro is open and that was good too. I would definitely return.Response from Amanda Zundel General Manager Million Air St. George
Thank you for taking the time to leave us a review, Michael! We apologize that we weren't standing by to help with bags as that is something we strive for with each arrival. We have spoken with our team and will take steps to ensure this doesn't happen in the future. We hope you'll visit SGU again soon and give us the opportunity to earn that fifth star from you!
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From Sy Pinkert
on 21-Nov-2023 |
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After the negative review, the general manager called to ask some questions and make changes at the FBO. They now have CSRs showing at 6am, corrected the fuel issue, and addressed the issues of the ramp crews. I'll definitely come back and give it another try due to Amanda.Response from Amanda Zundel, General Manager, Million Air St. George
Hello Sy, I'm glad we were able to connect and find resolutions to these issues, thank you again for bringing them to our attention. We look forward to serving you again and showing you the Ultimate VIP Experience that Million Air is known for.
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From Sy Pinkert
on 16-Nov-2023 |
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Terrible service. I set up an arrival on the ramp for the night, pulled into the ramp and nobody would come out to park us. Waited 10 minutes for anyone to acknowledge our existence. Told the front desk I was going to top off at self service and then I was fueled overnight by the line guys and had to pay the difference in price. Nobody showed up in the morning to the FBO until 45 minutes after opening time. Avoid
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While no ramp greeters or help getting from parking (with bags) to the FBO, once inside the staff were friendly. Fuel order in and when weather changed our plans, the staff stepped up to great, helped us with both hotel and a car to get to town. The upstairs bistro is open and that was good too. I would definitely return.
After the negative review, the general manager called to ask some questions and make changes at the FBO. They now have CSRs showing at 6am, corrected the fuel issue, and addressed the issues of the ramp crews. I'll definitely come back and give it another try due to Amanda.
Terrible service. I set up an arrival on the ramp for the night, pulled into the ramp and nobody would come out to park us. Waited 10 minutes for anyone to acknowledge our existence. Told the front desk I was going to top off at self service and then I was fueled overnight by the line guys and had to pay the difference in price. Nobody showed up in the morning to the FBO until 45 minutes after opening time. Avoid
