Just a follow up to my comments about a possible fraud charge from my fuel purchase at Mid-Valley. I contacted Kirk Winker the operator at Mid-Valley and he was very responsive. The extra charge was generated and dropped 24 hours later based on the automated card system. Seems when you punch in Gal requested it does a preliminary charge at full amount then charges the actual and the preliminary drops of later. Kurt at Hooey was very responsive and concerned that all was corrected. Great service, Great fuel prices, nice little airport. Will use again.|
Response from Kurt Winker, Hooey, LLC
When you run your credit card through the swipe, it asks you how many gallons you want. This way, the Credit Card can be authorized for that amount. The card companies call it a "Pending Transaction" if you were to go look at your account right then. When you reach that limit or stop pumping, the computer then sends in the amount of actual sale. If you pump the amount of fuel that you first entered, that "pending Charge" will be verified as a purchase, and you will only see the one charge. If you pump fewer gallons than approved for, a separate purchase transaction is sent to your card company. The "approved" amount you entered will not be verified as a purchase, and will time out. Some card companies take longer than others for this "pending Approval" to drop off. If you have any questions about your purchase, don't hesitate to call. We want to make sure your sales are safe and secure also!