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From Tom Wilson
on 28-Jan-2010 |
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Super nice and helpful and after I managed to take off and leave my briefcase they hunted me down and overnight it to me. Thanks so much, Great Job.
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From Doug Stone
on 03-Jan-2010 |
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My wife and I ran into weather during a cross country in October and stopped at KHSV to wait things out. The service at Signature could not have been better. Our experimental RV10 could just as well have been a Citation based on how we were treated by everyone associated with customer service. I don't know the details of the December incident mentioned in the previous two comments, but our personal experience is that Signature runs one of the best FBO operations we have ever visited. We will definitely be back.
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From Brant Kyser
on 05-Dec-2009 |
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I was with Mr. Komara when we flew my personal aircraft to HSV in order to fuel our friend's aircraft we had flown a few days prior. Not only is fuel expensive, but they accused us of stealing our friend's aircraft as well as insinuating that we stole my own aircraft. Nothing says customer service like accusing your customer of being criminals!!! I highly recommend going to 3M5 or MDQ instead.... No ramp fee, less expensive fuel, and more friendly service.
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From Aaron Komara
on 05-Dec-2009 |
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A friend of mine owns an airplane that is based in the T hangars at the field and allows me to fly it if I put gas in it. We flew the airplane a couple of days ago and did not have time to put gas back in it. We flew over today, in another airplane, called the FBO to get gas and they promptly filled it up. When we taxied around to pay for the gas and leave, the desk guy, would not let us pay for fuel since they did not have a card on file for the aircraft. The guy directly accused us of trying to steal the airplane! We asked to speak his supervisor and he was not there. We were then refered to what appeared to be the line manager. The guy at the desk asked the line manager what to do and was told to let us pay for our fuel. UNBELIEVABLE!!!
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From Robert Whitinger
on 27-Aug-2009 |
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We had a nice experience with Signature at KHSV. The staff was friendly and professional. With the weekend 50 cent 100LL discount, the gas price was "same as home". The ramp fee for our Mooney was $28, but is waved with a 7+ gallon fuel purchase. We stayed at the Four Points airport hotel and got a great King room for the $64 Signature rate. It was just a two minute walk from the FBO and the room had a nice view of Rwy 36R. (Good sound insulation too). With the Space and Rocket museum a few miles away, this makes for a great weekend getaway spot.
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From Jack Sheehan
on 08-Feb-2009 |
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Flew in, in my Velocity XLRG. Great service. They arranged a great hotel rate at the Sheraton Four Points on the airport walking distance from FBO. ($64/night) Nice restaurant/bar. I fueled about 48 gallons they waived the $28 handling fee. Since fueling was done on Saturday the weekend discount ($.50/gal) was applied making the fuel $3.50/gal. Good for a big airport out of the truck service. I have been before and the service stays great I'll be back.
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From D Dugan
on 05-Dec-2008 |
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Becky at the FBO provided exceptional service as did line service. Very happy with that aspect. But Signature got us for $425 handling fee because, on an overnight with a Sabre, we bought less than 300 gallons of Jet A at $5.25 a gallon. We took on another 150 gallons to avoid the hit. No competition on the field equals high prices. But, they do have free popcorn!
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From Scott C Bartley
on 15-Sep-2008 |
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My son and I flew in to HSV this weekend (9/13-14) in my Mooney. I had contacted them in advance about a rental car and hangar space. They met me at the ramp to took care of everything quickly. They were very friendly. This is the best experience that I have had at a Signature. The weekend discount for fuel makes them a very nice choice for our trip.
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From Keith Drain
on 14-Jul-2008 |
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I was charged a $65 fee for merely opening the door to pick up a passenger, who was standing at the door ready to go. In the future I will avoid Signature, especially at HSV, like the plague.
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From Don Dumas
on 15-Jun-2008 |
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This was my first stop on a multi-city (KHSV, KRIC, KROC, KOWB) trip; KHSV and KOWB were fuel stops. I've created reviews in each of the location to describe my FBO experience for pilot reference. My Type aircraft is a Cirrus SR22. My experience at KHSV Signature was very good. The staff was friendly and professional. The facilities were excellent. I even received a weekend fuel discount, which was a first for me. This is a very GA friendly airport, no landing fees, no tie down fee or other misc charges. I highly recommend this FBO.
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From Nick Mitrani
on 14-May-2008 |
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Spent a few days there for work in my 172 (902NS). Excellent service. The linemen are really on top of things, and don't discriminate against the little guys. The ladies at the counter are extremely helpful, and more than willing to lend out the crew cars if you want to grab a bite. I'd definitely visit again. Big thanks to everyone.
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From Drew Rambo
on 04-Jan-2008 |
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People were very nice but even though I topped off after a 3-hour flight I was still charged $28.00 for a ramp fee. I was only there for 3 hours. Almost every FBO I have been to waive the ramp fee if you top off.
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From Robert Turner
on 10-Dec-2007 |
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Nice facility, no complaints about the staff or the service. Treated me like the only customer they had but on that overcast Sunday, I was. Flight planning facilities are minimal but functional.
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From Don Burts
on 05-Jun-2007 |
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I had the unfortunate need to drop someone off at HSV on 6/01/2007. We were charged $289.00 for a ramp/handling fee (Citation S-II) just to drop off one person. Needless to say when we returned later in the week to pickup our passenger, we went to DCU. Much nicer folks and no fees, and they accept UVAIR and Colt fuel cards at a fraction of the Signature cost. I would recommend to avoid HSV/Signature Flight Support at all cost unless it is an absolute emergency.
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