| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Tom Riedy
on 05-Dec-2008
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I have used Robinson Aviation for years as my "alternate" when SNC is below minimums. Very good service. Reasonable prices. Good mechanics. Good radio shop on the field. Usually the same happy faces year in year out.
Response from Evan Warren, Flight Coordinator, Robinson Aviation
Mr. Riedy, thank you for your comment. We appreciate your return business and hope all subsequent visits are as pleasurable as your previous. Thank you for business and for choosing Robinson Aviation. Happy Holidays!
- From John Dolan
on 28-Sep-2008
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Robinson offers a $0.20 per gallon discount for cash. Just paid $5.58 with good, prompt service.
Response from Evan Warren, Flight Coordinator, Robinson Aviation
Mr. Dolan, I am very happy to hear you enjoyed our cash discount and our good service. We look forward to seeing you in the near future.
- From Brian Greene
on 18-Sep-2008
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These people are great! Ask and you will receive attitude. Pulled vehicle out for pax, helped with bags, everything a great FBO should do. Been here 3-4 times over the past couple of months and always the same great service! No problem with running the crew to the hotel either.
Response from Evan Warren, Flight Coordinator, Robinson Aviation
Mr. Greene, thank you for your feedback. We are very pleased to hear your stay with us was enjoyable and beneficial. We hope to serve you in the future, and look forward to your return to New Haven.
- From Jakub Reczynski
on 22-Apr-2008
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Very helpful and friendly. We flew in at night. Unfortunately they're not open 24/7 so we had to wait till the morning to top it off. Since the weather closed in on us we had to wait till afternoon to leave. Lineman (Chris) drove me to get the breakfast. Very helpful and polite. Front desk person let me borrow the AFD a couple times with no problem, as I didn't take mine. We'll definitely be back! Great airport and great service!
Response from Evan Warren, Flight Coordinator, Robinson Aviation
Mr. Reczynski, I am glad to hear your stay in New Haven was a pleasurable one. If your travels bring you back to New Haven for another late arrival, please do not hesitate to call us and arrange an after-hours lineman. We thank you for your business and look forward to seeing you again soon.
- From Phillip Coco
on 09-Feb-2008
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Most expensive oil change in GA. Be careful if you use Robinson Aviation for maintenance. While the mechanics are excellent - their billing practices are suspect. I was charged $245. For an oil change. After a promise the bill would be corrected - it never was. Now I have just had another oil change and they have charged me $345.65 with 2.5 hours of labor. I am based at HVN and have used Robinson for years, but unfortunately this is my last round with them.
- From Jason Herman
on 27-May-2007
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Parked at Robinson for a quick 10 minutes on a solo cross-country. Inadvertently ended up parking in a spot designated for "flight school aircraft" (though unmarked) and was told next time to park on the east side of the ramp. A flight school Cherokee came in behind me and had me move the plane I had just parked so he could park the Cherokee there instead. Be sure to park on the east side of the ramp, otherwise, the help was great! Line service came right out to ask if I needed anything.
- From Bryan Ward
on 25-Apr-2007
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2 thumbs down!! No crew car and they will not drive you to any of the famous pizza places. Taxi was right at $36 round trip. Terrible business practice and thus we put about 1/2 the fuel in our BE20 as usual. Next, ordered fuel and was told the fuel truck would meet me at the aircraft. After awhile, a line guy shows up and says we have a Lear coming in and will fuel you after we park him. The Lear lands and a few minutes later there is no fuel truck. However, 3 guys were busy trying to tow a Cessna. After saying something to the desk they radioed someone and fuel truck shows up a minute later the Lear fires back up and the truck pulls off. Finally the Lear moves out and they start fueling 12 minutes after finishing they bring the fuel ticket in so I can pay my bill. Ended up taking over 40 minutes to get 150 gals of JetA and pay the bill. I got no apology from the manager, only "I wish we would have gotten your fuel order sooner". Save yourself the trouble and go to BDR for cheaper fuel!
- From Andy Elwood
on 02-Mar-2007
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I have used Robinson Aviation for the past 3 years for Annuals. Top notch, fair priced and good turn around. The line staff is superb and the facilities are clean. Would recommend this FBO as one of the best around the North East!
- From Raphael Crawford
on 29-Jan-2007
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Flew into New Haven recently and had a great experience with Robinson Aviation. Very friendly people. Gave us a ride to Avis. Will definitely return.
- From Mitch Berger
on 30-Nov-2006
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We've kept our Mooney at Robinson Aviation for the past two summers while staying at our home on the shore. Can't say enough about the great service provided. Paul and the rest of the line, office and maintenance staff has simply gone out of their way to make us feel welcome and have accommodated every one of our requests professionally and courteously. Looking forward to returning for the 2007 season.
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