Signature Flight Support

at Louis Armstrong New Orleans International Airport

From Keith Cole on 28-Sep-2008

Stopped to pick up some passengers in a single engine aircraft and was charged $38.00 handling and landing fee since I couldn't take on any fuel due to weight and balance issues. Don't understand how companies think penalizing potential customers is good for future business.
 

From Chris Gilbert on 23-Apr-2007

Heading to N.O. For Jazz Fest this weekend - glad I checked AirNav.Com first! $6.09/gal for 100LL??? You must be kidding me! They ought to throw in an annual at that rate! Looks like I'll be parking at KNEW and fueling on the self-serve at L38 for about $3.75. Geez, Louise! What is Signature's problem? They stuck me once in Savannah - but I didn't know it was all of the Signatures with such outrageous fuel prices!
 

From Randy Lam on 21-Mar-2007

Flew in during Christmas Holidays in my Cessna 172. No problems at all with ATC pretty cool landing on that 10, 000+ foot runway. Helped us unload and load luggage. Did not buy fuel because of price. Tie down was $10 night and landing fee was $10. Cookies and tea were great. Easy getting out of MSY also, just be familiar with airport diagram. They let me depart from the middle of runway 10 which prevented me from having to taxi a mile to the end. Very painless Class B experience.
 

From C. Joseph Beck on 12-Feb-2007

Our recent experience w/ Signature FBO was poor at best. The desk girl ignored our request to have the A-36 pulled up for departure AND the plane was not fueled even though we arrived 3 days prior. This only generated further delay w/ an IFR plan filed. I taxied to the competition across the ramp and received immediate, professional line service. Transient pilots deserve much better, especially given Signature's outrageous 100LL price. If only Lakefront (KNEW) was back from the storm!
 

From Bob Mittelstaedt on 27-Dec-2006

After seeing my comment on AirNav the manager called to apologize for the poor service and to tell me they had the pitot cover and he would send it to me. Nice to know that people pay attention to AirNav.
 

From Bob Mittelstaedt on 27-Dec-2006

Pretty poor service for top dollar fuel price. Landed Dec 23 and asked for top off and oil, telling them I would be leaving very early Dec 26. No top off or oil added when we arrived at airport causing a delay in leaving. I used to go to MSY and this FBO a lot but had not been there in about 3 years. The staff is nice, but it was better before it was sold to Signature when the prices went through the roof and the service this time was terrible. Also someone stole the pitot cover off my P210 while it was parked there.
 

From Sargent Caldwell on 27-Sep-2006

The line guys were great, rental car on the ramp, nice facilities. Be advised, anyone not familiar with driving in southern Louisiana, verify that you understand directions to and from the FBO's. Get the map!
 

From Andy Haw on 10-Aug-2006

I have been in and out of both FBOs in MSY flying a King Air, and I have to say both have been great... But Signature stands much higher - everyone seems genuine there. They work hard to please you and keep you coming back. The desk and line staff are by far more personable and friendly, and much easier to get a courtsey car. Don't take my word for it though - try them yourselves!
 

From John Stahler on 17-Jul-2006

Exceptional and friendly service on a recent visit. The general manager even brought out a cup of coffee for me to the plane on my departure! The best experience I've had at any Signature FBO. Keep up the great work!
 

From Dani Richard on 18-Mar-2006

I had to drive to NO to visit family so I scouted the FBO's at MSY for when I fly. Signature people behind counter were professional in appearence and demeanor. They were in process of renovation. I needed a new Atlanta chart. No charts. Ask about tie down prices for overnights for ASEL. No tiedown space. Will chock for $17/night. All hangar space destroyed. MSY was hit real hard by wind.
 

From Tom Hayden on 03-Feb-2006

Like everyone else I was in a hurry. Great service and very fast. In and out very quick... Thanks to Cindy and the ramp guys for such a smooth stop.
 

From Allen Griebel on 15-Jan-2006

kudos for Signature. Not only did I get $1.00 discount on gas during the weekend, but they drove the truck over to customs and brought the catering as well. The other FBO would not offer that service. Big time saver, but they did charge $20 for the service. Customs was quick and efficient.
 

From Joel Odom on 12-Dec-2005

The service at Signature was excellent - the staff was great. The fuel price was outrageous, though. If you need services like a crew car, stop here. If you just need fuel, shop around some.
 

From Kelly Kyle on 17-Oct-2005

Great service from the time you taxi in until you leave at this FBO. Their quoted avgas price is higher than Atlantic's but when you figure in the free overnight parking at Signature, compared to Atlantic's $17 per night for a single, Signature is a much better deal. Signature offers a fifty cent per gallon discount on weekends, too.