Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Dan Montgomery
on 10-Sep-2024 |
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Follow up to yesterday's post about high fees for a Diamond DA42: I called back to point out that their fees listed on Foreflight for a light piston twin were much lower than what they quoted on the phone. Diamond twins and some singles can be confusing in that even though the plane burns jet fuel they are not turboprops and not jets. They have four cylinder piston diesel engines that can burn either diesel or jet fuel. They agreed to treat my plane like the rest of the piston crowd. Thanks Million Air!
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From Dan Montgomery
on 09-Sep-2024 |
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FYI, I just called to check fees for a Diamond DA42, a light piston twin. $125 Ramp fee or buy 25 gallons for more than double what fuel costs near my home field in central Florida, plus an additional $25 security fee. Plus $100/night. Pass. Five stars though for the past experience we've had there over the years in various aircraft.
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From Reddoch Williams
on 19-May-2024 |
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I was assured the only fees at Million Air were ramp fee of $35 (waived if 10 gals fuel) and tie down of $25 per night. I bought 50 gallons - at checkout was informed there was a $5 "security fee". I objected to this and was told in effect "tough luck" I consider this to be unscrupulous behavior, and all over only $5. I run a small FBO and sell avgas - I know their prices are exorbitant - no competition. If there is a next time, I'll only buy 10 gallons ($50), not 50 gallons ($500).Response from Nettie Mayer, General Manager, Million Air Florida Keys
Thanks for taking time to share your comments. I do not disagree with your message on the surface. That said I do take exception to the term "unscrupulous behavior". This is clearly an example of employee error. Wrong and impactful, yes, absolutely. Intentional, no. You should have had all the fees disclosed (including the $4.95 security fee that funds the maintenance of the camera network in our salt air environment). And, at check out, the CSR should have reacted differently to the failure of her colleague. This clearly presents us with a training opportunity to address accuracy and professional demeanor, Dr. Williams. Again, I appreciate your sharing.
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From Hamilton Potter
on 15-Apr-2024 |
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Super helpful and professional lineman, CSRs and Manager Nettie. I very much appreciate the loaner Jeep for a fun trip to a local restaurant. Great destination if you are staying for a few days or just dropping in for lunch, as I do periodically.
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From Christopher Gill
on 14-Mar-2024 |
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Flew into KMTH from KCLW to see a bit of Marathon, and get a seafood lunch. The line personnel were fantastic- we were treated to a crew car (they have several, get there early)- and given a great place to get lunch. Took a 5 minute drive to "Island Fish"(great view -on the water) and had Grouper platter that was fresher than any I've had. Got back to Million Air, plane was fueled up and ready-Everyone there was as professional as you would expect- Thank you Million Air, and a Special Thank You to Jessica for her professionalism and cheerfulness- she definitely made the visit wonderful- even gave us a delicious Key Lime Pie! Cannot wait to make a return flight!
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From Ben Rider
on 06-Jan-2024 |
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Didn't have us fueled or ready, Unprofessional.
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From John B
on 10-Nov-2023 |
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I stopped for the night at MTH a few weeks ago; in doing my planning I noticed that Million Air had the turbine-centric FBO facility to the west, while the "no name" GA facility to the east looked more appropriate to piston parking, so I headed that way. Wrong. Million Air now has both facilities although I saw no signage that the east building was MA. Since I was there, I tied down for the night; the lineman and front desk lady were friendly and helpful, no issues there. My services used consisted of an overnight tiedown for an RV-8, a toilet stop and a cup of coffee. Million Air charged me $69 for the privilege. I understand charging for an overnight stay and I'm okay with a reasonable fee, but 69 bucks? That's just stupidly exorbitant. I specifically parked at the east ramp to avoid Million Air, but with their monopoly, they got me anyway. A prime example of why many piston GA pilots hate the big FBOs; Signature, Atlantic, Million Air. Response from Nettie Mayer, General Manager, Million Air Florida Keys
Thank you, John B for your comments. We do reference on AirNav that we service piston aircraft at the east end of the ramp, jets on the west end. Your feedback illustrates the need to perhaps rework our listing, so those details are not missed by anyone as they are doing their planning. Although the Million Air branding is currently smaller in detail on the piston end of the ramp, continuing renovations will improve that . . . including signage on a larger scale. The overnight fee for lodging a single piston is $25, not $69. The $69 charge was for the complete invoice, detailing the overnight fee, security fee of $4.95 and the $35 facility fee that was waivable with the purchase of ten gallons of fuel. The islands of the FL Keys are a unique and wonderful place. We hope you enjoyed your visit and perhaps we will have the pleasure of seeing you again on a future trip.
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From Michael Bergen
on 10-Nov-2023 |
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This was our first time flying to the Keys. As a result, I was unfamiliar with the airport layout. After a long day flying from Maryland, upon landing we were looking for the Million Air FBO building that is pictured on their website. Wrong location, as there are two different ramp areas: one for piston and where the Million Air building is located is for turbine only. As we have a M35 Bonanza we were at the wrong ramp but no help from personnel on the Unicom or the frequency they have posted at the ramp entrance. No effort to marshal us to the proper ramp 1/4 mile away; just a bunch of meaningless hand gestures from a lineman. A woman finally walked out and came up to the plane to direct us through the open door, though she had a hand held radio. Further, no indication that the piston ramp is Million Air with a general name on the outside. In the 40 years of flying I have never experienced such poor ramp etiquette. However the young man Michael got me calmed down and on our way. Response from Nettie Mayer, General Manager, Million Air Florida Keys
We appreciate Mr. Bergen sharing his thoughts. Feedback on how we can improve is always welcome. Although it would seem that being upset or frustrated would make one a bit cantankerous, the excessive display of profanity used in addressing the lineman (Michael), was indeed poor etiquette and it's appreciated that Mr. Bergen can recognize Michael as being a gentleman. Mr. Bergen shared with Michael that he was on a frequency that was, in reality, that of Miami Center. This explains why staff attempts to communicate with him were unsuccessful. Our referenced website features the posted ARINC GA frequency of 131.45, ARINC Jet frequency of 130.55, and our phone number. The very AirNav site on which Mr. Bergen shared his opinion clearly states that we service piston aircraft at the east end of the ramp, jets on the west end. Alas, we don't live in a perfect world and sometimes a lack of preparation or communication creates confusion. We will use this opportunity as a teachable moment.
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From Chris West
on 21-Jun-2023 |
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We recently celebrated our 25th anniversary at East Sister Rock Island, near Marathon, and the entire team at the Million Air FBO from the front desk to the line service was absolutely awesome! Everyone was very friendly and helpful and they even brought us a complimentary key lime pie on both our arrival day and our departure day. Everything went like clockwork from the moment we arrived in our Piper M350. Highly recommend this FBO!
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Follow up to yesterday's post about high fees for a Diamond DA42: I called back to point out that their fees listed on Foreflight for a light piston twin were much lower than what they quoted on the phone. Diamond twins and some singles can be confusing in that even though the plane burns jet fuel they are not turboprops and not jets. They have four cylinder piston diesel engines that can burn either diesel or jet fuel. They agreed to treat my plane like the rest of the piston crowd. Thanks Million Air!
I was assured the only fees at Million Air were ramp fee of $35 (waived if 10 gals fuel) and tie down of $25 per night. I bought 50 gallons - at checkout was informed there was a $5 "security fee". I objected to this and was told in effect "tough luck" I consider this to be unscrupulous behavior, and all over only $5. I run a small FBO and sell avgas - I know their prices are exorbitant - no competition. If there is a next time, I'll only buy 10 gallons ($50), not 50 gallons ($500).
Didn't have us fueled or ready, Unprofessional.
