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From George Belden
on 06-May-2013 |
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I'm a student pilot and was doing a cross country with my CFI and my daughter (who was flying with me for the first time). I had flown from San Carlos to Santa Rosa, and after landing at Santa Rosa discovered that the left brake had gone out. Being that it was 3:00PM on a Friday, I was sure we'd have to get a rental car and drive back to San Carlos in rush hour traffic. Fortunately for us, however, Ron Cassero and the Sonoma Jet Center helped us out. We didn't even have to call Ron or the Jet Center. He heard our conversation with the tower over the radio, and came to us, offering to help. They repaired the break for us, and we were back in the air by 4:00PM. Ron invited us into his office, offered us drinks, and did everything he could to help. He and his team went above and beyond. The excellent customer service was much appreciated, and if this is how they treat a little 1985 piper plane from the bay area, I can't imagine how they'd treat someone with a really "nice" plane.
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From Austin Kalb
on 06-May-2013 |
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Wow. Either I'm really a VIP or the people at the Sonoma Jet Center in Santa Rosa, CA just made me feel that way. When I arrived in my Mooney, I was immediately swarmed by staff unpacking my luggage, loading the rental car (that was brought to the airplane), hooking up a tow, handing us some cold waters, ... Then, Josh said hello. He owns the place - and when I found out he was a Mooney driver, I stepped out of the airplane to chat. A couple of minutes later, I was offered free hangar space with the big guys. Nice! That night my rental car experienced a flat tire. Enterprise was less than helpful - they left me pretty much on my own. I called the FBO. They simply took care of the issue. I left my car at the B&B in the morning and when I returned later that day, a new rental was sitting where the old one was. When we left Santa Rosa, Josh showed up again to see us off. Last time I visited Santa Rosa, Joyce at the front desk was exceptional. Now I get why - it starts at the top!
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From Inger Fahmi
on 21-Jan-2013 |
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Stopped by for lunch at the Sky Lounge. A lineman came out to greet me as I shut down. I didn't need any fuel, and I was only staying for a couple hours, but I was offered a crew car even though I didn't order fuel. No ramp or parking fees, either. It's great to see a polished FBO that doesn't hit you with a ramp fee just for taking up a space on their ramp for a few hours. Oh, and the friendly front desk staff gave my lucky dog "Flaps" a treat. Thanks, Sonoma Jet Center!
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From Trish Drew
on 06-Jan-2013 |
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Flew into STS on a rainy afternoon for a practice approach - had a mechanical issue at run up before departure. Tower called Sonoma Jet Center to dispatch mechanic to help - everyone at SJC is extremely friendly and helpful. We fly into STS regularly and always depend on the friendly, helpful and knowledgeable line staff, and Joyce and everyone in the office do an excellent job of getting us hotels and cars at a moments notice. Thanks to everyone there for excellent service!
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From Thomas Greer
on 20-Dec-2012 |
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We flew into Santa Rosa on Dec. 9th to visit my wife's family. I had called ahead to make sure they had a place to tie down and the receptionist asked if I needed a car. I informed her that I had already reserved one. She asked with whom and then said they would have it ready for us. And when I landed they guided me to the tiedown and then pulled up the car to the plane. I told them I would be leaving on the 11th and needed the plane fueled. On the 11th it was fueled and ready to go. The price of the fuel, in my opinion, was very, very reasonable. I will probably be flying into Santa Rosa in the future and I know who I will contact. They really treated us great!
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From Nick Giampa
on 12-Dec-2012 |
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Sonoma Jet Center is by far the friendliest and most helpful FBO I have ever had the privilege of flying into. They're rates are always very reasonable and the service is first class. Ron Cassero takes a personal lead on all maintenance and aircraft repairs. He is always available and has (or gets) an answer to any questions about the plane. Promptly returns calls and emails, and pro-active in keeping the plane top flying condition. Bringing the aircraft back for it's 3rd annual at the SJC. Totally trust these guys! Keep up the great service!
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From Kathy Sutton
on 28-Sep-2012 |
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My husband and I flew our GlaStar into Santa Rosa for a demo flight on the Flight Design CT LSA, and an overnight in this beautiful area. From the moment we landed, we were treated like family. Ron Cassero gave us each a terrific demo flight, while Kelly and Kim at the FBO arranged a hotel, courtesy car, and suggestions for local wineries. Josh Hochberg (the owner) was also most welcoming. It was a very positive experience for our first time in California. We definitely recommend a stay at the Sonoma Jet Center!
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From Bill DaSilva
on 22-Sep-2012 |
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This dedicated staff treats each person and their aircraft as if it is their dearest friend or most-loved family member, even when very, very busy. We have experienced this high level of service first hand for several years at Sonoma Jet Center. We highly recommend this FBO to others.
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From John Clear
on 20-Aug-2012 |
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We flew in for the Wings Over Wine Country airshow over the weekend. The Jet Center has great service normally, but for the airshow it was really over the top. They had a full spread of food and drinks and best of all, SHADE! Due to the layout of STS, the Jet Center is the center of the aerobatic box, so we had a better show then those on the airshow ramp. I use SJC any time I fly into Santa Rosa.
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From Chris Lewis
on 17-Aug-2012 |
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As previously mentioned. Rental car was brought out to us. Staff running to our Cherokee 180 to make sure we were taken care of. Cold bottles of water offered for our flight. No reason to consider anywhere else in my opinion. Good gas prices too. Excellent, inexpensive access to the Napa/Sonoma Valley Vineyards. We had a wonderful trip.
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From Pat Reilly
on 13-Aug-2012 |
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Stayed here 8/9-8/12 and have 0 complaints. Right as I shut down the lineman grabbed our car we called and setup with the friendly staff prior to our arrival and had it turned on with a/c and ice cold waters and helped me unload my bags. Upon departure it was a painless quick process settling up my expenditures and my requested fueling was done properly and I had no wait time to just drive my rental out to the plane, load up all the wine and bags and just park the car there. Will use them again without hesitation! Fast, reliable, friendly service even to a wee little single engine aircraft! This is the best show in town, and way better then flying into Napa with no over night fees and cheaper rental cars and best yet friendly staff you can count on doing what you ask for.
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From Tim Doda
on 28-May-2012 |
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Really nice people. Joyce, Nichole, Kelly, the guy on the ramp they all made our crew feel at home. The service is impeccable. I called ahead and the car was waiting for us, no hassles just handed me the keys and said see you when you get back. Looking forward to our next visit to Sonoma Jet Center. You guys are the best.
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From Paul Kerns
on 30-Apr-2012 |
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I highly recommend Ron and Dave at Sonoma Jet Center. They just completed service work on my Flight Design. The entire experience was top notch. If you need work done on your light sport, check them out.
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From Ken Maples
on 17-Mar-2012 |
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Landed on a very rainy day. Even though they were not expecting me and I did not call on Unicom, they came out and met my plane before I could shut down. Installed chocks and handed us umbrellas. Once we came inside we only needed to use the bathrooms, no fuel or other services. Yet they helped us in every way possible. Their lobby and flight planning room at absolutely top notch. You could not ask for better folks or better treatment. On our way back to the plane they told us to take umbrellas and leave them on the ground when we got in the plane. They would pick them up later. Wonderful!!!!
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From Trish Drew
on 31-Oct-2011 |
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We frequently go into Santa Rosa for lunch, dinner, or to ride our bikes. Joyce has been so accommodating at getting us a hotel and car for a last minute trip in, and line service has always been excellent, very attentive and friendly. We highly recommend using Sonoma Jet Center!
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From Glenn P. Greiner
on 21-Oct-2011 |
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Ron and Dave at Sonoma Jet Center were exceptional towards the care and needs of Embry-Riddle Aeronautical University, Eagle Flight Research Center's, Green Flight Challenge's aircraft and competitors (students). Could not have performed as well as we did with out their help and your gas. Thank you all.
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From Jeff Soderberg
on 22-Aug-2011 |
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We arrived in KSTS a couple of days before the annual Santa Rosa air show. The staff greeted us and delivered our rental car to the ramp with the usual level of courtesy and efficiency. On our departure date we were lucky enough to arrive in enough time to enjoy the air show at SJC and be treated to a BBQ lunch by the owners. It was a great experience - we will definitely be returning!
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From Bob McGregor
on 09-Aug-2011 |
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Called the morning of our departure and they arranged for an Enterprise car. Not only was it waiting for us on arrival, but it had been upgraded at a price equivalent to the best I could find on the Internet. Our plane was quickly chocked and we were on our way. After our departure, they moved the plane to the tiedown area where it awaited our return, fueled as we had requested. The whole process was a breeze, everyone was friendly, the facilities are spotless, and WiFi had us updated before we headed out the door. We'll certainly stop here again.
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From Dave Hughes
on 30-Jul-2011 |
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We had a wonderful experience at Sonoma Jet Center. We met the owner's daughter (on two separate occasions) and our two three-year-old granddaughters fell in love with her. They talked, colored and became friends. We will be back to SJC. Thanks for the hospitality.
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From Ryan Setting
on 28-Jul-2011 |
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Sonoma Jet Center provides service that greatly exceeds the industry standard. They have been extremely competent in handling the rapidly changing needs of our passengers. With more than a dozen visits, we have never been let down. After missing a recent airline flight, Josh (the owner) even flew us to Oakland to make an alternate connection in his personal airplane. We made the connection and got home in time for dinner. Amazing!!!
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From Georgia Griffiths
on 14-Jun-2011 |
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Great service was greeted on the tarmac with nice cold bottles of water and a hello from the staff. New owner has put very nice touches on the FBO.
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From Sharad Santhanam
on 17-May-2011 |
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Flew in to attend a wedding ceremony. They let us use the crew car (a pretty cool Mini!) for no cost. Very friendly and helpful FBO! We will be back!
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From Bryan Painter
on 18-Apr-2011 |
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Stopped in for some business. Loaned me the van for a few hours and didn't give many any charges. Very helpful! I look forward to returning!
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From Sean Stevens
on 27-Jan-2011 |
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Flew in for Martin Luther King Weekend. Rental car was waiting for us. Truly superior service and a friendly staff. We will be back.
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From Inger Fahmi
on 10-Jan-2011 |
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We had to divert into STS due to the weather being below IFR minima at our destination. I hadn't been into Sonoma Jet Center before, but I was impressed. Their line guys greeted us before we'd even shut off the master switch. We didn't need any fuel, just an overnight stay, but they seemed very happy to see us. The facility inside is luxurious and the counter desk staff was pleasant. We'll be back.
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From Andrew Stagg
on 19-Aug-2010 |
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Flown into STS many times, always given excellent service even in 152s and 172s regardless of whether I purchased fuel.
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From Matthew Uhry
on 05-Jul-2010 |
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When we landed a flight assistant appeared on the tarmac and directed us to a spot. He prepared a cool bowl of water for our dog and pulled our rental car right out onto the tarmac then helped us with our bags. What incredible service. We returned the next day for a flight excursion up the coast. Outside, as we fueled up the plane, inside we were offered cold bottled waters for the flight. The facility was bright and clean, in very good condition, and the concierge was a delight. The service and staff and facilities were superb. Wonderful place. Thanks for being so awesome.
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From Craig Groff
on 26-Jun-2010 |
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Flew in on 6/12/10. I would definitely use these guys again. John at the counter was very informative and the line guys were all very helpful. Hangar and fuel price were right in line! Great FBO! They took great care of us! Thanks!
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From Michael Miya, N75740
on 22-May-2010 |
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The best experience I've had in any plane. Flew my 172 to SJC and was treated better than places I've been w/ a King Air. Great price on car rental, great service in all respects. Thanks!
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