Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
|
From Brendan Duddy
on 26-Dec-2023 |
|---|
|
|
Extremely slow fuel service. Waited over an hour to get fuel with two aircraft ahead of us. No line people to help with bags, no line service to help launch. This is the usual to expect when you arrive. No such thing as a quick turnaround.
|
|
From Philip Greenspun
on 24-Mar-2023 |
|---|
|
|
Overnight in a Cirrus SR20 ($35 parking/night). An extra star for the pool table, but at least one cue has the tip completely broken off! Line stuff is competent and the facility is beautiful.
|
|
From Michael Alger
on 09-Jul-2022 |
|---|
|
|
I've been a customer at Million Air TLH for 10 years. I've always found them to be accommodating and professional. Not so today. In the past I've received waivers for ramp fees for charity flights, or personal flights when fuel is purchased. At the least I've received personable and professional service. The line crew today was great, as always, but the young lady behind the counter was obviously irritated that I had interrupted her. She wasn't interested in the fact that I would be there less than 30 min nor that I was doing a charitable flight. When I asked her what the ramp fee would be if I purchased fuel (which I didn't need) she said, "I don't know". She obviously didn't want to be there. I've not had such a bad experience with an FBO in 20 years of general aviation. Far cry from what they used to be. Million Air TLH has always been a professional and accommodation FBO. Not any more I guess.
|
|
From John D. Trolinger
on 15-Feb-2022 |
|---|
|
|
Slow service but they were very busy with students whom also appear to be manning the tower and ground control positions. I ended up going to the self-serve pump after watching the fuel truck operation. The SS pump is 'okay' but could use some TLC. Typical Million Air desk staff. Average.
|
|
Extremely slow fuel service. Waited over an hour to get fuel with two aircraft ahead of us. No line people to help with bags, no line service to help launch. This is the usual to expect when you arrive. No such thing as a quick turnaround.
Overnight in a Cirrus SR20 ($35 parking/night). An extra star for the pool table, but at least one cue has the tip completely broken off! Line stuff is competent and the facility is beautiful.
I've been a customer at Million Air TLH for 10 years. I've always found them to be accommodating and professional. Not so today. In the past I've received waivers for ramp fees for charity flights, or personal flights when fuel is purchased. At the least I've received personable and professional service. The line crew today was great, as always, but the young lady behind the counter was obviously irritated that I had interrupted her. She wasn't interested in the fact that I would be there less than 30 min nor that I was doing a charitable flight. When I asked her what the ramp fee would be if I purchased fuel (which I didn't need) she said, "I don't know". She obviously didn't want to be there. I've not had such a bad experience with an FBO in 20 years of general aviation. Far cry from what they used to be. Million Air TLH has always been a professional and accommodation FBO. Not any more I guess.
Slow service but they were very busy with students whom also appear to be manning the tower and ground control positions. I ended up going to the self-serve pump after watching the fuel truck operation. The SS pump is 'okay' but could use some TLC. Typical Million Air desk staff. Average.
