For all you Cessna 310 drivers out there! Be sure that you taxi up as close to the fuel tank as possible without hitting it. I pulled up right where I usually do - about 6 feet from the tank - right at the edge of the concrete. I found out after I had everything prepared that they shortened the hose and I was almost 8 feet short from reaching my right tip tank. To the owners of this service - ONE PERSON CANNOT MOVE A 5, 000 LB AIRPLANE BY THEMSELVES. So pulling straight in does not work!! Get it. Furthermore, there was no one in the booth to help. Additionally, your credit card terminal is the worst. It approved my card and then would not allow me to reset the meter and turn on the pump. You raised the price almost $0.40 per gallon. Get it together! By the way – I was not the only one having problems that day!|
Response from Garry Abbott, owner, MAG Aviation Fuel
Paul, Sorry to hear about your problem over the past weekend fueling your C310. I do believe you are confusing our station with someone else, as we haven't shortened or changed the length of the hose. As far as moving such a heavy Aircraft might I recommend the compact electric towbar sold at Aircraft Spruce if no one is available to help you move your Aircraft. Our full service hours are Mon-Fri 7am-2:45 pm as it has been for 4 years. I do apologize for the M3000 terminal card reader it was the only option available when we started this station, at a cost of 13k dollars, oh and the .40 cent increase we can thank the law makers in California for that. We do have it together! Also viewing the fuel log there was no issue 15 mins after your attempt.