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From John Mayes
on 24-Apr-2023 |
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I have used Mizzou for decades and Mizzou's staff has always been excellent - courteous, friendly, and helpful. We love them! However, DO NOT USE HERTZ RENTAL CAR there. On our last trip up they recommended we use Enterprise for our rental car but unfortunately they didn't have a car available. Hertz said they would deliver a car to Mizzou and pick it up on Sunday. They did not deliver the car to Mizzou so when we arrived one of the Mizzou linemen had to take my wife to the Joplin terminal where Hertz is located to pick up the car. She hurriedly picked up the car and returned to Mizzou to get the rest of us. We turned the car back in on Sunday as planned. A few days later I received a letter from a claims company stating that we owed $1600 for damages to the car. We did nothing to damage the car and it is likely my wife didn't see them in the hurry to pick up the car. The Hertz manager made it clear he had no interest in doing anything but blaming us for the damages. Do not use them!
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I have used Mizzou for decades and Mizzou's staff has always been excellent - courteous, friendly, and helpful. We love them! However, DO NOT USE HERTZ RENTAL CAR there. On our last trip up they recommended we use Enterprise for our rental car but unfortunately they didn't have a car available. Hertz said they would deliver a car to Mizzou and pick it up on Sunday. They did not deliver the car to Mizzou so when we arrived one of the Mizzou linemen had to take my wife to the Joplin terminal where Hertz is located to pick up the car. She hurriedly picked up the car and returned to Mizzou to get the rest of us. We turned the car back in on Sunday as planned. A few days later I received a letter from a claims company stating that we owed $1600 for damages to the car. We did nothing to damage the car and it is likely my wife didn't see them in the hurry to pick up the car. The Hertz manager made it clear he had no interest in doing anything but blaming us for the damages. Do not use them!
