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From Sean Mollet
on 06-May-2013 |
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Fantastic in every way. Fuel was reasonable, staff was great. Treated and my Bonanza like we were welcome customers. Will definitely go back.
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From Michael Lusk
on 02-May-2013 |
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Great service. Great prices. Air Boss saves u about one dollar per gallon! Up scaled taxi meets u in the Tarmac.
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From Matthew McDonald
on 30-Apr-2013 |
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Flightline was great, flew in a Navy Texan II. Gave us new courtesy car to take down to local Mexican place. Impressed with the facilities and their FBO had some character! Definitely will go back. (Beware of KNEW Ground Control- She kept telling us to taxi to the "ballpark", we had no idea what that was, and it turned out it was the east ramp. It caused for a lot of confusion and once we reached the desolate "ballpark" we called the FBO and they told us to taxi back to their ramp. I guess ground control and the FBO had a misunderstanding about the ramp being closed due to construction. N’Orleans approach was also very helpful in picking up our IFR airborne leaving KNEW.
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From Rap McBurney
on 25-Apr-2013 |
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I called FLF, got a great discount on a French Quarter hotel, reservation for tie down, great service. Plenty of big jets on the ramp, and yet my little airplane got the same level of service. I changed my outbound schedule for earlier and they accommodated me with no problems. This is a great FBO, I'll be back.
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From Bill Hicks
on 15-Apr-2013 |
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Great FBO and very friendly and helpful. Cab was waiting at our arrival. We changed our departure time and they quickly got airplane out of hangar and refueled. Would recommend them to anyone visiting the area.
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From Bob DeFilippo
on 29-Mar-2013 |
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Fantastic FBO... None better. I fly a Bonanza, not a Jet, but the service was top shelf regardless. Called ahead and had their excellent and friendly customer service staff book my hotel. Not only did they recommend a great hotel, Hotel Mazarin in the French Quarter, but also the discount off the web rate was 40% off. They even took the time to copy recommended restaurants and streetcar schedules. Arrived late due to headwinds, but they tracked my flight and had a crew there to meet me along with a taxi waiting on the ramp. Gave me the fuel discount without asking and had the plane ready on my exit. My highest recommendation.
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From Nate Grunwell
on 27-Mar-2013 |
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I'm a professional pilot and I was flying to KNEW with a client. Wendy and Rob treated us like royalty from the get go. They had our rental car ready to go and warmed up. They were so gracious to my passenger that he was in a great mood the rest of the day. On the way back from our meeting we called and the plane was fueled and ready. The experience I had reminds me of the Golden years of aviation when it was a privilege to travel by air. The folks at Flightline really made us feel special. To all you pro pilots remember that for your passenger’s sake. The fuel was reasonable too.
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From Cody Stallings, N2922L
on 24-Mar-2013 |
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Stopped in to do an inspection on a King Air 350 for Rick at innovative turbine aircraft. The staff at Flightline was great. Will be back
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From David Tonnies
on 18-Mar-2013 |
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Da Best
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From Wayne Cease
on 11-Mar-2013 |
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I've been to Flightline First twice before, but just turn-arounds for Angel Flight. This time we went to New Orleans for a long weekend. Flightline was great! Had the taxi there when we arrived, took the fuel order and confirmed hangar space while I closed up the airplane. Didn't have to go inside the FBO. On our way home we called from the hotel and the plane was pulled out, fueled and ready when we arrived. Great staff and great experience.
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From Dan Coyne
on 23-Feb-2013 |
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Thanks Suzann and Wendy and the Flightline First crew. We came down from Madison, WI to tour the WWII museum. They helped with corporate rate on the rental car and hotel. The car was ready when we arrived. We had a great time and your service was wonderful.
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From Digby Solomon
on 21-Feb-2013 |
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Excellent service at a fair price. Friendly, helpful staff and reasonable cab price to downtown. We will be back!
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From Mark Lowe
on 13-Feb-2013 |
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I really like the team here. Everyone is very helpful and friendly. They go the extra mile to help the customer.
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From Matt Beecroft
on 10-Feb-2013 |
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Great experience with our Bonanza. Had taxi waiting for us next to the plane as soon as we shut down, nice facilities and people. They coordinated oxygen service with Innovative Turbine Aircraft Solutions. When the bill for the oxygen service wasn't there on departure...Everyone said no problem, we'll take care of it. Fuel prices very reasonable with AirBoss Highly recommended.
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From Peter Tracy
on 06-Feb-2013 |
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Flightline First GETS IT! Even for a Bonanza Great experience every time. Give them a try!!
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From Christopher G. Allen
on 01-Feb-2013 |
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LOCAL CUSTOMER AT KNEW FOR 10+ YEARS. I stay away from the other FBO's. I switched to Flightline First, and have been incredibly pleased. Best fuel prices on site. Their FBO is smaller than the others, but still very nice and modern. After Katrina, they were the first FBO back in a permanent building, showing their commitment to the airport. The manager is first rate here. Wendy is ready and willing to help in any way possible, and has gone out of her way several times for me personally. To sum it up - I like to give my business to people who appreciate my patronage, and Flightline First is that place for me.
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From Don Vaughan
on 21-Jan-2013 |
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Every employee was super nice and wanted to please me and give me a great experience. I was there 12 hours and both shifts were equally attentive. Great place to stop.
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From Rich Boyd
on 08-Jan-2013 |
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We wanted to visit The Big Easy for a couple of days. We called Flightline First and talked with Wendy, who emailed us a list of hotels in the Quarter where they have corporate rates. We picked one and called her back. She made the reservations and had a van waiting for us when we arrived. They loaded our bags and whisked us off to our hotel. Great service. The people in New Orleans really know hospitality.
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From Mark Lenox
on 31-Dec-2012 |
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We used Flightline First for our recent cruise out of the port of New Orleans. Everything was fantastic. The plane was hangared in their facility for only $20/night. I had a couple of squawks on the aircraft on the way in, but a local mechanic, Rocco, took care of everything just fine and it was ready to go when we returned from the cruise. Efficient and reasonably priced.
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From Carl Bevan
on 22-Dec-2012 |
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After arriving at KNEW I checked in with Flightline First and let them know I would be staying for six days. On my return (on a Saturday), I experienced mechanical difficulties and after a few phone calls, a Flightline mechanic, whose wife was using his car, borrowed a car from his neighbor and drove 30 miles (on a toll road) to NEW on his day off to help me with my problem. He was able to correct my problem, (at no charge). This was above and beyond the call of duty and is some of the best service I've experienced in my 48 years of flying. I simply cannot say enough good things about this FBO. They are definitely 5 stars out of 5. I highly recommend this wonderful FBO.
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From Peter Tracy
on 22-Dec-2012 |
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Great experience with Flightline First. I got first-class service with a smile. Friendly, efficient and helpful. And the AirBoss discount makes the otherwise big-city expensive fuel reasonable. This is a top-cabin FBO that treats piston airplane drivers with respect. Give them a try!
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From A. J. Prebula
on 15-Dec-2012 |
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Great service. Flew a Cherokee 6 in with the family for a couple of days and we were treated like we were in a G5. Great crew car. Use Flightline First, they are very helpful, ask about hotel corporate rates.
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From Dale Coffey
on 07-Dec-2012 |
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Great experience. Quick service, and everybody was happy and went above and beyond providing service, fuel, and crew car. Also received a fuel discount, because the long runway was closed. Will return here again.
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From Jerry Kutsop
on 02-Dec-2012 |
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Called ahead to Flightline First a few days ahead of our planned arrival for the Thanksgiving holiday. Requested a cab to take us to our hotel in the French Quarter. We arrived on schedule in our C182 and cab was waiting at our parking spot right outside their FBO entrance. Line people and folks in the office were great, and their new facility since our last visit is very impressive ... Top shelf. Requested a top off, took advantage of my AirBoss membership to save $1.00 a gallon on fuel. Published taxi fare between Lakeside and town is $22.00 our guy, Nathan, charged $30.00 so we did not use him on return ride. Plane was waiting for us on schedule for departure, taxi was allowed into FBO area on ramp for luggage loading. Our experiences with Flightline First were great capping off another great visit to the Crescent City.
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From John Bell
on 10-Nov-2012 |
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Had our CJ in the hangar for a week and headed back for FL now. Another good experience with Flightline First. Wendy and the guys took care of everything in spite of a very busy day.
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From Michael Mcgrath
on 07-Oct-2012 |
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Flightline First FBO at KNEW was great. After alerting them that I was on the way and needed a cab, they tracked me on FlightAware and had a car service (Maurice at A-Z with a big SUV) waiting on the ramp when we pulled up. $33 flat fee into the City if you are cabbing it. All other services from ramp guys to receptionist were great, and the new facilities are coming along and look great. Saratoga pilot.
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From Paull Saffold
on 07-Oct-2012 |
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Great FBO and very friendly and helpful. Would recommend them to anyone visiting the area. Cab to the French Quarter was less that the cost of parking a car for two nights!
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From Carl Fischer
on 20-Sep-2012 |
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Flew into Lakefront for our Caribbean honeymoon cruise. Contacted Wendy at Flightline First, and this woman and this FBO are absolute GEMS! She got us fantastic hotel rooms at the Drury at great rate (with a convention in town), arranged for transportation, and otherwise took care of everything. To my wife's and my complete surprise, a VERY nice limo was waiting when we arrived, and met us planeside. This was a level of service I would expect if I rolled up in a Citation, yet we came in a 182! This FBO has the right idea, and really sets the bar for Customer Service! My wife and I fly all over the U.S., and have been pleasantly surprised at a number of FBO's, but the service at Flightline really was exceptional. We are already planning more trips to "The Big Easy", and FLF will certainly be the FBO of choice. HIGHLY RECOMMENDED!
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From Bob Reed
on 17-Sep-2012 |
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Stopped here on a ferry flight from San Diego to Pennsylvania. BE ADVISED...They can get you corporate rates at some of the local hotels. I had a reservation at Le Marais for $289 and they got me a room at the Marriot nearby Le Marais for $120. Suzanne was fantastic.
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From Mark M. Abend
on 13-Aug-2012 |
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This is one of the finest, most responsive and helpful FBOs I have ever visited and I have been to 486 airports. Wendy is exceptional. She arranged for everything during my many visits due to avionics problems in a Malibu. Its clean, easy access to NOLA, fast service, free munchies. Auric Avionics is the best avionics shop I have visited. Scott, the owner, is outstanding. Went far beyond that which I would have expected. He called me 15 minutes after landing in St Louis to ensure all was right with his work. Aside from having avionics problems, this was an extremely pleasant visit. A terrific place.
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From Jon Nevin
on 05-Aug-2012 |
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Nice facility, friendly service. Beautiful approach for 36L. Highly recommend this place.
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From David Cunha
on 04-Aug-2012 |
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We arrived at nearly midnight in our Cherokee 6 and were surprisingly greeted by very friendly and helpful line staff that helped us with our bags and called a cab for us. There were complimentary drinks and snacks inside the comfortable lounge. When checking in I told them of our estimated departure time and date (we were staying for a week). When we arrived to leave, our plane was already pulled in front of the FBO and the windows had been washed. The line staff was also very helpful with some minor problems we had with our plane before departure. I would stop here again.
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From Deepak Sircar
on 04-Jun-2012 |
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Enjoyed a great w/e trip with my father-in-law and brother-in-law. The folks at Flightline were great all the way around. Fast and friendly service and a weekend discount!!!
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From Sam Lowe
on 04-Jun-2012 |
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My first visit to KNEW and the crew at Flightline First were courteous and extremely helpful. They treated my son and I perfectly, even though we arrived with no notice in a tired old Cardinal. Great help with directions and a new crew car. This visit made a lasting impression and it was easy to get in and out of the airspace with helpful and accommodating controllers. We will definitely return to this FBO and make this a frequent visit.
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From John Bell
on 09-May-2012 |
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Just wanted to thank Wendy, Fran and the guys for taking such great care of our CJ and us on a busy Jazz Fest week. This is the best FBO ever!!!
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From Jay P. Lozes
on 06-May-2012 |
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Flightline First is the only FBO needed at Lakefront. On a recent 5-day stay in New Orleans, I had reserved a rent car in advance. When I landed, I was directed to a parking spot. The rent car was brought along side the aircraft and the bags were stowed in the trunk. Upon returning with the rent car, the reverse process took place. In addition, I forgot my cell phone in the rent car. Before getting home, I had an email informing of this. It was shipped overnight to my house. This is nothing but "The Customer is First" business. The best experience I can imagine!
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From Jeff Mackey
on 02-May-2012 |
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My first trip back to Lakefront since Katrina (to date I have been using Slidell). I was pleasantly surprised by the service that I got. My arrival was busy, so it took a few more minutes than I would have liked to get my car and get on my way, but the reasons for delay were obvious and I still received good service. Came here based on the comments on AirNav. Easy departure, very helpful line staff. Ill go back.
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From Paul Kirmis
on 01-Apr-2012 |
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I have been to Flightline First on 3 occasions now over the past year, and each time I found the staff friendly, accommodating and professional. Even though I arrived in a light piston single, I was greeted by the manager, and was thanked for my business. New courtesy cars, great facility...I won't go anywhere else when my travels take me through New Orleans.
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From Robert Jones
on 26-Mar-2012 |
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Flew into KNEW in a PA-32 for a service call near the base of the Super Dome. The crew at Flightline First provided excellent service and we even got overnight hangar space for $25.00. Will be back next time I'm in New Orleans
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From JD Worley
on 12-Mar-2012 |
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Excellent service during our stay in "Blue Orleans"! Amazing cookies too. We'll see you again!!
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From Josh Boomer
on 05-Mar-2012 |
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Flew in yesterday in a -172 to check out the city. Great service by everyone! Standard FBO amenities available, previously arranged rental car was ready when I got there (with a free upgrade!), and the staff was very helpful with maps and recommendations! When I returned to leave, the airplane was topped off (with a very nice price discount) and ready to go! Can't say enough great things about this visit...I will definitely be back!
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From C Winship
on 05-Mar-2012 |
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Outstanding FBO with superior customer service. Thank you for taking care of us during our day trip to New Orleans. You guys are great!!!
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From Pascal Landi
on 06-Feb-2012 |
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We arrived unannounced at 6:00 PM, 12/06/2011 in a C177RG, for an overnight stay on our way to CA. Susan, at the front desk, found us a decently priced hotel room downtown despite an ongoing pharmacist conference, reserved a dinner table at Emeril's and got us a cab to the hotel. When I mentioned I chose Flightline based upon comments on AirNav, she gave us a fuel discount. There's apparently a coupon online for an even deeper discount. Sorry for the late comment, but great service has to be recognized.
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From Brian Quarles
on 05-Feb-2012 |
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First time to KNEW. Line & CSRs were professional and quick to service and hangar the aircraft during our 4 day stay. Facilities are top notch with a wonderful pilot lounge and the best flight planning room I've seen to date with multiple stations and large screen monitors. We will definitely return. Thanks to all the staff for the friendly welcome.
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From Larry McCullough
on 16-Jan-2012 |
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Stayed at Flightline for a 3-Day weekend visit in a C172. Facilities are 1st Class and the staff was even better. When returning to leave, I phoned ahead and they had the plane ready and parked right in front. Taxi pulled right up to the plane and 4 line attendants showed up to get our luggage. We only had 3 bags. Don't forget to ask for the AirNav special. The rate was better than advertised. Definitely will use Flightline on our next trip. THANKS.
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From Braxton Patterson
on 14-Jan-2012 |
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The service was excellent by your employee Suzann. She was professional and helpful with all my questions of where to go in New Orleans. You sure have gem working for you. I will be recommending all my customers and business partners in my trade. Look forward to coming back to visit again soon.
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From James West
on 03-Jan-2012 |
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Flew in today N7837G, excellent service, nice facility, awesome courtesy car, and great directions to the restaurants. Great fuel price also. I will continue to use this facility on return trips!
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From Eduardo Fernandes
on 03-Jan-2012 |
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Flew in from Miami for New Years. Called in advance Wendy had everything ready. Taxi waiting to pick us up and they put the plane in the hangar. Great FBO!! Friendly and courteous staff.
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From Phil Hanson
on 02-Jan-2012 |
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We flew in Thursday for New Years. Great facility, terrific people, thoughtful and accommodating. One of the best FBO's I've been to. If you're flying to Lakefront, Flightline is the one.
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From Phil Hanson
on 02-Jan-2012 |
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We flew in Thursday for New Years. Great facility, terrific people, thoughtful and accommodating. One of the best FBO's I've been to. If you're flying to Lakefront, Flightline is the one.
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From Chris Stelly
on 26-Dec-2011 |
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Even with a past hiccup here I never gave up on this FBO. Flew in last week for a cruise. Hertz dropped a car for me and Flightline stored my plane for the week. Everything worked perfectly. Really nice folks and a very nice facility. As long as there is jazz and great food, I'll be back!
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From Geoff Nelson, N424RM
on 20-Dec-2011 |
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Flew in for a long weekend with the family in our Lance. Ramp service was great. They promptly got us a taxi and helped load all our stuff. The AirNav Special helped a lot. Tie down was $10 per night. Very friendly folks and nice facilities. KNEW is easy access to downtown. We'll be for sure! Thank you.
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From Austin Brister
on 12-Dec-2011 |
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One of the best FBOs I've ever been to. Very affordable on fuel, waived ramp fee, had top-notch facilities, and were extremely helpful. Will absolutely be going here.
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From Marcus Pradel
on 09-Dec-2011 |
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Great Service. We stopped by on Thanksgiving weekend on the way back from Colorado to Florida. Reasonable avgas pricing, modern building & pilot facilities. Crew car was a Prius!
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From Kevin Cook
on 08-Dec-2011 |
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Called as soon as I landed. Lineman waiting and helped unload our bags right into our rental car parked right next to the plane. Very attentive staff. Everyone was so friendly. Great to see people that love their job.
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From Omeed Alaverdi
on 02-Dec-2011 |
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We arrived at KNEW in rain and wind. The folks at Flightline First quickly arranged a spot in the hangar for our plane and were very helpful and welcoming. They called a taxi for us and provided helpful advice on our New Orleans visit. The fuel price as well as the hangar and tie down fees are very reasonable. I strongly recommend these folks and will definitely be back.
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From Karl Gerling
on 29-Nov-2011 |
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Tiedown is $10 per night, plus a $20 service charge unless you buy fuel.
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From John Evans
on 17-Nov-2011 |
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Flew our Cirrus SR20 into Lakefront late one evening, called ahead for a cab which was waiting, taxied right in front, got immediate help with our baggage, very clean and new lounge and restrooms, cool drinks and popcorn available. Plane ready on time for takeoff four days later. Plane filled and right in front. Everyone very pleasant and efficient. Fuel very reasonable, $10/night tiedown. I would return anytime
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From John Bell
on 25-Aug-2011 |
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Arrived in the CJ for a week to escape hurricane Irene. Great service from Tony, Bryce and JP. Great fuel price as well. Best FBO on the field.
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From John Bell
on 24-Jul-2011 |
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Flew in today in the CJ and got treated like rock stars in a Gulfstream! Great service from Curtis and Rob Amos on the line and from Wendy at the front desk!! Can't wait till the next trip!!! Love the flight planning area and the pilot lounge. Thanks!
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From Trent J Corcia
on 13-Jun-2011 |
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Excellent experience with Flightline First this last weekend. Staff was fantastic at helping my family and me with everything that we needed - rental car, maps, fuel, oil, etc. Very clean, modern facilities. Great overall experience and we will be back! Highly recommend these fine folks!
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From Scott Shea
on 23-May-2011 |
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I flew in late on a Sunday and even after I called ahead, the lineman were late on getting out to meet us leading to some initial confusion as to where to shut down. Part of this was my fault as I was calling them up on the wrong freq. (It's 130.8). That was the only issue I had. We were able to get a courtesy car for two hours, but be aware that it's like most places, first come first serve. They recommended a local Mexican place and we had no issues finding the place. The facilities were clean and tidy. The flight planning room had some of the biggest screen computers I have ever seen. We were topped off and on our way in under an hour. A little about NEW, which has nothing to do with Flightline First, but advisable. NEW is a bit nerve wracking with closed field operations. There was a lot of small GA traffic and expect to be getting off the ground in under 5 minutes if you call for your IFR release, or it will be void. Other than that, it's a good place to stop in at.
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From Mike White
on 04-Feb-2011 |
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Great front desk fast line service had us in and out in no time
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From Randel Richardson
on 02-Dec-2010 |
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We use Flightline on a monthly basis and always receive great service. Tuesday November 30 was no exception. The crew of N650RB sends a big thanks to Flightline -- awesome job.
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From Jeff Weller, N41639
on 22-Nov-2010 |
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Visited in October, bought 30 gallons of S/S and there was not a landing fee. Nice people thanks..
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From Claudio Guazzini
on 12-Nov-2010 |
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Very nice service. Crystal at the front desk was really friendly and gave us a lot of help. Fuel really cheap. If I go back to KNEW I'll go for Flightline First for sure.
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From Luke Watters
on 20-Sep-2010 |
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I flew into Flightline First just over a week ago to have dinner with a few friends. I have flown into KNEW many times before, but always ended up at another FBO. I tried Flightline out and will return again for sure. They have the best prices on fuel, and offered us their courtesy car for the evening. The facilities were extremely clean, and the front desk staff very courteous. The line guys had been worked pretty hard that day and were a little slow to respond to a smaller aircraft, but understandable as it was the weekend of a Saint's game. The manager of Flightline personally called me to say thank you for stopping by and apologize for the worn out line guys. He was the most involved manager I have ever talked to of any FBO, and I now understand why Flightline is so highly reviewed. The staff really cares about their performance.
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From Kent Magnuson
on 13-Jul-2010 |
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In today with our Turbo Commander N900NE. Ground accidentally took us here instead of our original plan FBO. Great experience here however. Very nice lobby/facilities for pax and crew. Thanks folks. Well done.
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From Bonny Schumaker
on 11-Jul-2010 |
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Excellent service, very comfortable FBO, friendly, proficient, and exceedingly helpful personnel. A first-rate place and a real pleasure to leave my plane there and work out of there for several weeks at a time. They can also do any mechanical work you might need on your aircraft, get you a rental car and motel, they have high-speed internet and lots of computers to use, very comfortable lounge and work areas. They accommodated a large group of non-aviation people for our project and let us use a roomy office and a large conference room for about 10 days straight. Service above and beyond most FBOs, by far!
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From Herbert M. Sharp
on 11-Jul-2010 |
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These folks will climb walls for you. That's right 15ft walls, go through a 3' by 2' hole at the top and hang drop 15' to the floor of the other side to open a locked door to a room I had to get into to inspect some logbooks. Saved me a day out of my weekend and $$$. The General Manger J Brayton Matthews no less did this for me (He is in great condition). Professional, great facility and nice folks. No other FBO at Lakefront for me. Feel sorry for the competition.
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From Dave Galloway
on 10-Jun-2010 |
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Parked at Flightline First on June 8th. Ordered a top off of the mains in my King Air and one quart of oil (BP-2380) in right side engine. While most everything was very good, the fellow punched holes in the can of oil with a screwdriver - a no no - then proceeded to climb up a ladder and remove the fuel cap. That's when I screamed. He was actually going to pour the oil in the fuel tank. Need I say more? Response from Brayton Matthews, General Manager, Flightline First
There is no reason for not asking when you don't know ... I spoke at length Mr. Galloway and he is a fine gentleman and said he would visit our FBO again. He's truly a forgiving pilot. I thank you for that. The lineman was terminated; Flightline has "ZERO TOLERANCE POLICY" and in such an incident my line managers are required to file a written report and they both will retrain on procedure to prevent any recurrence.
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