| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Brenden Curcio
on 10-Jul-2008
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We visit SheltAir a few times a month both for business and service of our 182 at Air Orlando Maintenance. The folks at SheltAir always provide the very BEST in customer service. From directions to a great place to grab breakfast (Daybreak Cafe), to use of the Crew Car when available everything about the place is first class. Most importantly the people. From the line guys to the girls at the front desk, everything is always perfect, and if it's not they do everything they can to make it right. When in the Orlando area, it's the only place to stop. N1186T
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Thank you so much for the great comment, Mr. Curcio! We look forward to seeing you soon!
- From Paul Mannion
on 21-Jun-2008
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I experienced excellent customer service at SheltAir during a recent stop. The line service personnel were very helpful in helping to resolve a maintenance problem with our aircraft. On departure, the plane was pulled up front and ready to go. The line service person even made sure we left with cold drinks and fresh cookies. It was great to experience such a high level of customer service. Even though we were flying a single engine piston plane, we were made to feel just as important as the business jet crews.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
SheltAir strives to provide excellent customer service to all types of aircraft. Thank you, Mr. Mannion, as we greatly value our customers' opinion!
- From Bruce Berkowitz
on 20-Jun-2008
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Flew into ORL for a two hour meeting and decided to give SheltAir a try. Service was exceptional. Lineman brought the crew car (PT Cruiser with a surf board on top) to the plane. Nicole at the desk couldn't be more helpful or friendly. No question - in Orlando it's the only place to go.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
SheltAir loves getting feedback on our employees. Nicole thanks you as well. We look forward to seeing you in the future, Mr. Berkowitz.
- From Ken Shaw
on 01-Jun-2008
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I've been making regular stops at KORL lately and always stop at Sheltair. The staff is always very friendly and helpful. Rental cars have always been available and often times with no advance booking. Last trip they offered a crew car but I needed a vehicle for several hours so I declined. There is a fully stocked pilot shop right behind Sheltair which is a nice bonus. I'll continue to use their services since I will be making many more future stops. Recommended.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Shaw, SheltAir appreciates your continued business. We would be nowhere without our loyal customers. Thank you!
- From Robert Glidewell
on 03-May-2008
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Visited for a few hours, ground crew was quick, receptionist was knowledgeable with directions, and the crew car was offered for as long as needed. Would definitely recommend to others.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Glidewell, SheltAir Aviation strives to provide the best possible service to all our customers, from corporate jets to private single engine aircraft. We appreciate the positive feedback and look forward to seeing you on your next visit to Orlando.
- From Robert Anderson
on 07-Dec-2007
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Been to SheltAir several times it's the FBO of choice at ORL, people are friendly, can get tasks done in a timely manner.
- From Randall Cole
on 05-Nov-2007
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Flew into Executive on Nov 4th for a day stay. I did purchase fuel at the Self Serve pump for $4.60 gal as advertised. There were no other associated fees with my stay, I told them I had purchased fuel at the SS pump but they did not ask how much nor proof of such. I was greeted at shut down and they took the plane to the tie down ramp for me after I deplaned at the front door. When I returned that evening they went out and untied the plane for me and rearranged some other planes so I could depart easily. Very friendly staff, extremely nice facilities. Even little extras like mouthwash in the restroom. Great stay will definitely use them again.
- From John Jenista
on 12-Jul-2007
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Great service! Very friendly and accommodating staff. Flew to Orlando twice in the last four days to drop off and pick up my daughter visiting the UCF campus. Required fuel and needed transportation to and from UCF both times. I wanted to use the self service 100LL fuel but it was "down" so they fueled my aircraft with the full service truck at the self service price. They loaned me a clean and new crew car both times. I "topped off" the crew car for the gas I used as a gesture of gratitude (there is no obligation to do this, but I wanted to anyway). The staff was adamant about wanting to reimburse me for the gas. I refused to accept. Will make SheltAir my stop anywhere I can find one in the future.
- From Chris Davis
on 14-Jun-2007
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Arrived with no plans for a rental car but they had one available. Friendly and would come again. $12 overnight parking fee.
- From Anurag Dighe
on 10-Jun-2007
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My friend and I were on our way back from Georgia in our school's Piper Warrior, there was a thunderstorm over Merritt Island, so we had to divert to ORL, the guys at Sheltair were amazing.. They tied down the aircraft and even gave us a car too see the town till the weather cleared. All this when we didn't even need fuel. Sheltair is the way to go at ORL
- From Nick Sheffield
on 08-Apr-2007
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Just would like to let everyone know that SheltAir is the way to go when flying into Orlando Executive. Their staff the friendliest and most professional staff I have run into in a while. They meet you at the airplane and are willing to do anything you ask of them. They also have numerous courtesy cars and will even drive you to wherever you need to go. So, if you are flying into Orlando Executive in the near future, please consider using SheltAir...You will not regret it!! Thanks again SheltAir, we will see you soon!! Nick- Wings Air
- From Kristoffer Patasnik
on 08-Apr-2007
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I arrived 3/12 & departed on 3/15. The staff was friendly when I arrived. I picked up my Hertz car & was given instructions on how to leave through the gate. I was told to call before heading to the airport so my airplane would be pulled up for my departure. I called an hour before I arrived & asked for my plane to be topped off (I didn't need the fuel but I try to support aviation as much as I can) & pulled up front. I was trying to beat a weather system that was quickly moving across the state. When I arrived the plane was topped but not pull up. By the time I was able to load the plane & turn in the rental car the skies opened up. As I waited (wet) in the lobby deciding what to do no one even acknowledged that they failed to pull my plane up. The girl at the front desk was more interested in talking with her friend to be interested in my situation.
- From Michael Powers
on 06-Apr-2007
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Wonderful prompt service. Was greeted immediately after opening the door and had all of our requested items in 3 minutes or less. Cayln at the front desk was also extremely courteous and helpful as well.
- From Jack Keene
on 14-Mar-2007
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04-Mar-2007 Our company recently began using SheltAir in lieu of Showalter at Orlando Executive Airport. We found the customer service at SheltAir to be very pleasant, accommodating, and professional. We also found it very easy to impress upon our own customers a quality of service unparallel by most FBO's. With the help of Paige, Amber, Kaylin, Michelle and all the linemen, we were able to contribute to the success of our company's sales-force by displaying a level of accommodation and convenience to potential customers. Considering the competitive fuel prices coupled with a clean, comfortable and state of the art facility, SheltAir is a "must-use" FBO in the Orlando area.
- From K Cage
on 02-Mar-2007
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The people there are nice, but the corporation is not geared to smaller customers. Higher fuel prices than Showalter and overall customer service falls very short of Showalter.
Response from Eddie Dussault, General Manager- Sheltair Aviation Services ORL
Mr. Cage, We appreciate your comments. Here at SheltAir Aviation Services we strive to provide the same level of 1st class service to all our customers. From our large corporate clients, to smaller private aircraft operators- every customer is just as vital to our company. We attempt to keep our fuel pricing competitive and have recently added a self-service fuel station that is open to the public. For more details on this self-service station, please visit us on the web at www.sheltairaviation.com.
- From Terry Davidson
on 16-Nov-2006
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Took our corporate Pilatus PC-12 in to SheltAir. Experienced first class service. Called them in the air to arrange 3 cabs for our passengers. Upon deboarding, the cabs were waiting at the airplane for their hotel. They parked our plane right up front and did not move it for the evening. Line staff very courteous and helpful. They came out to the plane to ask if we needed any concessions for the passengers before departure. One of the line staff went to a local store to pick up some drinks for us. Receptionists were also very courteous and helpful. Facilities are very nice and comfortable. We will be back again.
- From Bruce McGregor
on 11-Nov-2006
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SheltAir no longer charges ramp fees for single-engine aircraft.
- From Douglas Corrigan
on 06-May-2006
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RIP OFF!! Topped off my King Air, took 240 gallons, and refused to give us the top off discount. Then they charged us $191.70 for three nights out on the south forty. Asked to be pulled up for departure, passengers had to walk to far end of ramp when we left. Talked to manager, no help. Will use other FBO next time, or another airport altogether!
- From Will Simmons
on 27-Dec-2005
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Not a big fan of Sheltair ORL. Have been in twice now in Lear 35 and Citation II. Think Signature--great facility but exorbitant fuel pricing/policies. CSR staff can be rude and unhelpful--like they're doing you a favor just to speak to you. Go to Showalter.
- From Tom Jones
on 14-Nov-2005
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Landed to drop a few people off at the airport. But was met with an out of control desk attendant hot to charge us $25 to spend 3 minutes on the ground. Said several times it was company policy but if I bought 15 gallons worth of fuel they would waive the fee. Being that I only flew the plane 20 mins to get there, that was a bit ridiculous. We were probably one of 2 customers that came in late on Sunday evening. I think Sheltair is perhaps the worst FBO at Orlando Executive. Being a light single should mean we don't have to pay that much, especially since it cost us $25 to be there for 3 minutes. I know I will never use Sheltair again, they used to be good, but over the years they have slowly become the worst FBO in Florida. I do not recommend this company or using their FBO unless you would like to get ripped off!
Response from Jamai Hansel, Sheltair Aviation Services
Dear Mr. Jones: Our company and employees work hard to provide our customers with superior service when visiting our facilities. In order to support our operation and cover the facility/property fees to the airport as well as operating and employee costs we have to implement minimal fees for those customers not purchasing fuel regardless of the size of aircraft. Please understand we are just trying to provide a service offering customers a place to fuel and park their aircraft and cover the associated costs. Taking into consideration your comments on the amount of our parking fee, our Chief Operating Officer Ed Zwirn, has elected to implement the following reduction: either $15.00 ramp parking fee or 10 gallon minimum. This reduction has been implemented effective immediately at all Sheltair locations and you will be reimbursed the difference. Our company welcomes your comments and business and look forward to serving you in the future.
- From Trey Mims
on 30-Oct-2005
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SheltAir is the way to go, no doubt. Flew in from MGR with single piston overnight. Excellent service, fill-up discount, no overnight fee, even let me keep the 2006 Mustang conv. courtesy car overnight. USE SHELTAIR WHEN GOING TO ORL!
- From Hans Welbergen
on 10-Oct-2005
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Excellent facility with friendly staff . Visitors just pay the ramp fee for services provided and fly to Zephyrhills KZPH where fuel is on average $2.00 a gallon cheaper.
- From Charles Proctor
on 27-Sep-2005
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Received call from Regional VP. He assured me that SheltAir would work with private pilots of small aircraft knowing that our tanks might not always need their minimum for a top off. He waived the ramp fee recognizing that I fueled as completely as possible for my trip. The SheltAir facility is exceptional, and the line and desk are helpful. And I am most gratified to learn that management is responsive and considerate.
- From Charles Proctor
on 26-Sep-2005
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Topped off the 152 but couldn't reach the minimum - hit with $25 ramp fee - no exceptions. Called the manager to discuss; got voice mail; no call back.
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