Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Mike Borden
on 10-Aug-2021 |
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Government Employees Running An FBO, not typically a good experience! The front desk doesn't care because neither does management Rude - Yes, Inconsiderate - yes, do they care - NO. Here is a thought, if you want a nice experience go to KHND, great line, great front desk people, better restaurant and they actually have car rentals in the building. Pilots be careful, Vegas controllers violate more pilots than anywhere I have been. Careful for the crossing restriction on the northtown departure, they will clear you to 15, 000 in your initial clearance but that doesn't waive the restriction at Ruzco!!!!
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From Mark Overley
on 16-Jul-2021 |
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Their website says they are a full service FBO. Full service FBO's make rental car reservations and call the rental car company if the car isn't there when the customer radios in 15 minutes out. Instead, I was told I had to make my own car reservation. We radioed in 15 minutes out and were advised the car wasn't there. We asked if the person on the radio would please call on it. Her response was, "we don't do that, you can call them when you get here". Corporate Aviation doesn't work that way, especially when the FBO web site says "Full Service FBO". They don't have crew cars either but their web site says they do. When asked about it, I was told, "we don't do that any more". There is NO advantage to coming to this airport if you are expecting any kind of service. Save your time and go to McCarran. It might cost more but at least you'll get something for your money.
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From Adam Smith
on 19-May-2021 |
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Nobody met us at ramp to tell us where to park. Went inside and front desk lady was rude. After rude exchange was told that we couldn’t park where we were and that they would charge towing fee if I didn’t move it. I have been to hundreds of FBO's this is by far the worst.
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From Daniel Sam Mills-Thysen
on 16-Feb-2021 |
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Lovely building with an airport restaurant upstairs in the FBO, but an unfriendly attendant at the front desk. Also charged $15 ramp fee for C162 after taking a fuel top-off.
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Government Employees Running An FBO, not typically a good experience! The front desk doesn't care because neither does management Rude - Yes, Inconsiderate - yes, do they care - NO. Here is a thought, if you want a nice experience go to KHND, great line, great front desk people, better restaurant and they actually have car rentals in the building. Pilots be careful, Vegas controllers violate more pilots than anywhere I have been. Careful for the crossing restriction on the northtown departure, they will clear you to 15, 000 in your initial clearance but that doesn't waive the restriction at Ruzco!!!!
Their website says they are a full service FBO. Full service FBO's make rental car reservations and call the rental car company if the car isn't there when the customer radios in 15 minutes out. Instead, I was told I had to make my own car reservation. We radioed in 15 minutes out and were advised the car wasn't there. We asked if the person on the radio would please call on it. Her response was, "we don't do that, you can call them when you get here". Corporate Aviation doesn't work that way, especially when the FBO web site says "Full Service FBO". They don't have crew cars either but their web site says they do. When asked about it, I was told, "we don't do that any more". There is NO advantage to coming to this airport if you are expecting any kind of service. Save your time and go to McCarran. It might cost more but at least you'll get something for your money.
Lovely building with an airport restaurant upstairs in the FBO, but an unfriendly attendant at the front desk. Also charged $15 ramp fee for C162 after taking a fuel top-off.
