AirNav: Naples Airport Authority at Naples Municipal Airport

GENERAL AVIATION BUILDING IS UNDER CONSTRUCTION TILL END OF 2009 OPERATIONS ARE OUT OF AIRLINE TERMINAL LOCATED AT 500 TERMINAL DRIVE NAPLES FL 34104

Naples Municipal Airport

ASRI 128.825
160 Aviation Drive North
Naples, FL 34104
239-643-0404
239-643-0733
Fax 239-643-4084
customerservicerequest@flynaples.com
flynaples.com

GENERAL AVIATION BUILDING IS UNDER CONSTRUCTION TILL END OF 2009 OPERATIONS ARE OUT OF AIRLINE TERMINAL
LOCATED AT 500 TERMINAL DRIVE NAPLES FL 34104

Services, Facilities and Amenities
Airport management Aviation fuel Aircraft parking (ramp or tiedown) Hangars Hangar leasing / sales GPU / Power cart Passenger terminal and lounge Rental cars Courtesy transportation Courtesy cars (free for pilots to use in the local area) Pilots lounge / snooze room Public telephone Computerized weather Internet access Restrooms Showers

Aviation fuel services

Brand:
Fueling hours:	Fuel between 0600-2200 After hours $150 Call Out Fee

Fuel prices as last reported on 26-Nov-2009
100LL Avgas Full service	$4.04	Reported by the FBO
100LL Avgas Restricted	$3.56	Reported by the FBO
Jet A Full service	$4.51	Reported by the FBO

Discounts:

10 cents less for buying more than 25 gallons of 100LL.
05 cents less for buying more than 250 gallons of Jet A

Prices include all taxes. Prices not guaranteed.
GENERAL AVIATION BUILDING IS UNDER CONSTRUCTION TILL END OF 2009 OPERATIONS ARE OUT OF AIRLINE TERMINAL LOCATED AT 500 TERMINAL DRIVE NAPLES FL 34104
SELF SERVE CUSTOMERS: Be advised that the Self Serve pump can only be operated by persons who have gained prior approval by attending a certification class offered here at the FBO every 1st and 3rd Thursday. All others must use Full Service fuel delivered by truck.

Comments from AirNav users

Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.

From Larry Olson on 12-Nov-2009: $65 overnight for a light twin (handling and overnight fees.) We need a user group to fight this robbery!
From Todd Carlton on 21-Oct-2009: Arrived in a Citation on Saturday October 17 and stayed until October 19. No problems with the staff, helpful but nothing over the top. We had to get catering for us and our passengers. The CSR sent us to the restaurant there in the terminal. He was adamant that we give him our credit card number before he would put our lunch boxes together. Once we got the bill we discovered why he wanted payment ahead of time. $146 later we had 4 turkey sandwich box lunches....you heard me right $146 for four turkey sandwiches. The boxes consisted of turkey on white bread with fresh fruit and a bag of "Lays" potato chips and a brownie for dessert. Obviously you expect to pay a little more for catering than you would just getting something "to-go" but this was more than a little excessive. We will find our own catering from now on.
From Bobby J Kirby on 18-Sep-2009: There is nothing friendly here. They run the place like a prison and make excuses why they can't be friendly. To use the self-fueler you need an appointment for certification by their staff member. I can remember when Naples was the best little airport around. GO ANYWHERE ELSE-Jim at Immokalee was very friendly and inviting. It's a hike through the love bugs back to Naples though. Sorry APF!
From Andreas Iwanowski on 01-Jun-2009: We stayed for a few hours in Naples on May 24th. It had been a few months since I had last been there, so I got very confused that they moved everything to the airline terminal. Nonetheless, the service was great, and they provide everything inside the airline terminal, including flight planning and a pilot lounge. A pleasant experience all around. N17386.
From Blanchard L Brooks on 14-Apr-2009: Info for SEL A/C, as the previous commenter said, find another A/P. Things you find out after the fact $20 Ramp fee waive with fuel, 10gal or more, $20 over night per night, non waivable never any services only thing you here from the ramp personnel is, make sure you sign in at the front desk. Fuel cost is very high compared to other airports having the same operating capacities in the Local area Example Ft. Myers 25 miles north with cheaper fuel and much better services. I have left a comment there if one should desire to read. I will not be using this airport again it's always the same thing from the time you park until the time you leave. And I have a home there. I will be using Ft Myers only a short drive for a much better experience. I still wonder how they can say "It's the best little country airport in the Southwest, " when they charge those kind of prices with the services that I haven't received.
From Bob Litwinski on 13-Apr-2009: The old FBO location is closed for rehab and may reopen in Nov 2009(?). Everything for general aviation is at the airline terminal, which I think is great. Lots of room, all the rental cars, even the Landings Cafe, which I never knew existed. Scheduled airline service to return in Nov 2009 so I assume general aviation will be kicked out as that won't work well with TSA.
From JD Carney on 18-Mar-2009: I will make this simple. Land somewhere else!!!
From Dan Herr on 09-Mar-2009: Great avgas price. But tie down is expensive: $35/night for a piston twin.
From Chris Powell on 08-Mar-2009: Very clean and helpful. The line people were waiting in front of the FBO and carted me and my baggage to my plane, which was tied down far from the office. What would you expect for a small single engine? But all and all it was very nice, cheap fuel, and $20 a night.
From Eric Post on 25-Feb-2009: I have been flying into Naples Airport for three years and have always received top-notch service. The line personnel always meet our aircraft and assist us in the unloading of passengers and bags. Cathy, Michelle, and John have always taken care of our passenger’s needs and us.
From Chad Dubbs on 24-Feb-2009: Just got back from Naples yesterday and had a great experience with NAA. Grant it is a little expensive, but the convenience and professionalism is what you are paying for. Avis car rental is right across the room from the NAA counter. Gas was very cheap for that area!! Will be back soon!!
From Anthony Perea on 22-Feb-2009: I flew in today to Naples and was somewhat skeptical after reading some of the messages here. But I was quite surprised. The controllers were very friendly and helpful as I approached for landing on my slow light sports aircraft (LSA). The FBO staff was very professional and immediately took care of us. Since we were only stopping by for a quick lunch and visit of downtown they were able to arrange the use of a courtesy car with Avis for 90 minutes. It allowed us to have a nice lunch in downtown and a stroll through Fifth Avenue. On the way back there were 8 jets ahead of us waiting to taxi for takeoff. We waited for about 20 minutes to reach the runway. This is a very busy airport therefore this was expected and we didn't mind. Would definitely go back and would recommend flying into Naples.
From Ian Killowry on 20-Feb-2009: Have flown in here 3 times now in a PA28. First two times service was pretty good but slow but on my last visit the service was terrible. I contacted the FBO on entering the ramp but got no response so I waited for a lineman to guide me to park but instead they just looked at me and ignored me. I eventually pulled in to where I parked before and shut down. I approached a lineman and he said I definitely can't park there, and that he'd have to move it. That was fine but after I paid for the fuel I came out to find my plane tied up in what looked like a storage area and which proved next to impossible to taxi the plane out of. Definitely won't be going back there again
From Louie Sarro on 09-Feb-2009: The people at the front desk seemed like they did not want to help and like they had no resources at hand. I asked for a courtesy van and they tried to get a ramp guy to drive me although it says they offer it, I denied the deal thinking that is so ridiculous. The girls behind the front desk where every short with me.
From Juan Infante on 23-Nov-2008: Excellent experience! I flew in last night in a 172 for some ribs at Michelbob's with my brother and two friends. I contacted the FBO upon reaching the ramp and the lineman quickly guided me to the parking area. They drove us to Michelbob's in the courtesy van for free. I could have taken the courtesy car for an hour and a half, but I wasn't sure what the wait would be like so I didn't risk it. They wave the ramp fee with a 10-gallon fuel purchase. I needed 16 gallons for my trip back, so it worked out great. This was my passengers' first exposure to general aviation, and they were very impressed! I would definitely visit again!
From Greg Young on 17-Nov-2008: $20 per night regardless of fuel purchase for a single engine plane is the highest overnight parking rate I'm aware of for any airport I've ever flown into, but the service is excellent and a professional staff who are working hard. There are no parking alternatives at APF; it's deal for Jet & turbo prop guys, but tough on the little guys who require no services.
From Rick R Anderson on 28-Sep-2008: We are extremely happy with the NAA, after a VERY looong day, we landed at APF well after midnight in our hawker, I must say that the ramp agent (Robert) did an outstanding job helping our customers, two thumbs up for the NAA, we will definitely go back.
From Frank Newlands on 08-Sep-2008: Stay away! Due to a storm I relocated my plane from the east coast of Florida to Naples. I planned to rent a car and return when the storm passed. Once there I was informed that before I could use their self serve pumps I'd have to take a safety class, which is only offered twice weekly. Their class schedule gave me no effective choice. I had them top my tanks with full serve and their overnight fee is $20 per night for a tie down regardless of whether you purchase fuel from them or not. Rip offs!
From P Kaiser on 07-Aug-2008: This is perhaps one of the best run FBO's that I have been to. Great Job.
From Marilyn Friedman on 13-Jul-2008: This is one of the most pristine airports in the country. It's a great place to land and visit SW Florida. The approach over the gulf is awesome. The staff and tower do a great job.
From Levi Johnson on 08-Jul-2008: Went to Naples 7/7/08 to grab something to eat. I was taking friends site seeing over Pine Island, Cayo Costa, Captiva and Cape Coral. We decided to go to Naples for Dinner. We landed, Controller on staff was excellent. There was no car as stated when we called them on the Unicom. We did get a lift to a local restaurant and picked up. Overall my experience at Naples was good. Brought fuel to waive the 20$ landing fee. On a side note, stay away from Alice Bar & Grill, that place was terrible! N6065L
From Kevin Davis on 25-Feb-2008: Nice facility and staff. As stated below, $20 night ramp fee a little extreme even if the airport is self-funded.
From Bob Williams on 11-Feb-2008: Flew in on Feb 2 for a couple of days stay, place was very busy as always, but I found the staff professional and pleasant. My plane was fueled and pulled up just as requested. I was number 12 in line for takeoff on a Tuesday afternoon, what a zoo. Personally I think the fuel prices and other fees are reasonable compared to similar locations like Palm Springs, Van Nuys, etc. If you are looking for a friendly little place to give you a personal touch, cheap fuel, and small town service go somewhere else, this is Naples. FL for gosh sakes, what do you expect?
From Tim Krochuk on 09-Feb-2008: I flew my citation jet into KAPF with the airport authority last week. On Friday, at 8am I physically went to the FBO asking to be pulled out for 5:30pm. I went in person to make sure there wouldn't be any problems. I didn't even see my aircraft until after 6:30pm. Not one apology. If you are going to charge that much for fuel and handling - I hope the service starts to match the price. My recommendation to all flying in: call at least three times during the day of departure to check on the status of your aircraft. These people apparently are in need of some handholding, and the only one who will care about your on-time departure is YOU.
From Ken Bagwell on 15-Jan-2008: As the previous posts say, the parking charges for this PUBLIC airport FBO are ridiculous. $30 a night for a twin even if you purchase fuel. Next time I WILL NOT purchase fuel.
From Jeff Schnabel on 13-Jan-2008: Came in with a friend and all I can say is this. If at all possible, go to Ft Myers. Costs here are ridiculous. No fees and GA friendly at Ft Myers. Wouldn't mind these guys if you weren't forced to use them for all services. $20per day, come on!
From Charles Foster Jr. on 02-Jan-2008: Fly into APF on 12-26-07 thru 12-31-07 and was amazed, the airport was a zoo, planes everywhere, line crew did great job planes in and out, tower and ground control also did great. FBO very nice, employees great, cost a little high for a single 20.00 a night and 10.00 ramp fee when staying a week. Yes ramp fee waived with fuel, and don't understand why a pilot can't use self-serve unless a course is taken on how to pump gas. They have to pump and pay .40 cents more, might as well say no self service, I have been filling my plane and cars for years, think I could figure yours out. Keep up the good work. Also eat at Kelly’s on docks food is great
From Mark Doucey on 28-Nov-2007: We arrived in Naples the day after Thanksgiving and it was a busy place. We were parked quickly and had help moving our luggage to the rental car. No problem - Great service. We ordered fuel and the aircraft was fueled when I got to the airport. Again Good Service. What I will object to is the pricing for parking. I have been using Naples for 12 years and I had a sunshade hangar for 5 years. The monthly cost for a sunshade was 96/mo when I let it go due to the purchase of a larger aircraft. When I went to pay the bill I was informed that for a single the daily rate was now 20/day with no credit for fuel purchase, also a new change. We were in town for 5 days and spent almost as much on parking as on fuel. I'll look for an alternative next time.
From Darren Lynch on 20-Nov-2007: Arrived Sunday morning for a one and a half hour turn. We ordered a top-off and had catering. The staff at the front desk was helpful but a little over burdened and seemed behind. The line department was good but also a little behind all the time. It usually takes a while longer here at Airport Authority to get the same services than elsewhere. Possibly due to the fact that there is no competition. It seems to happen this way wherever that is the situation. Nice and, for the most part, competent. The biggest problem is they will do dumb things like park jets tail to tail and when the airplanes start up and taxi out they beat each other’s tailfeathers and doors. Be careful if you go in there. This FBO could do just a little better and be a top-notch outfit.
From Steve Smith on 13-Oct-2007: Naples, which IS a public, federally funded airport, AND a city owned FBO is TOTALLY out of line with their price gouging and services. Their ramp fee has doubled over the last few years and they charge a light twin (that takes the same space as a Skyhawk) over double. And when we bring our Commander in there, it's horrible. They use the excuse that it must be self sufficient, but are the other city services (roads, police and fire) self-sufficient? And they say they are here to serve the public but admit they give preferential treatment to some. I've advised my clients to avoid this airport, and it got to the point where we finally moved part of our business to another location because of this, and other great Naples problems. And we are based at Naples, but not forever. General Aviation as a whole needs to fight this trend, where city FBOs and federally funded airports thing they can increase costs WAY above normal inflation and offer less service. This trend will hurt flying.
Response from A. Foster, Naples Airport Authority
APF has increased ramp fees, but anything would be an increase over ZERO! We instituted fees in 2006--for the first time ever! Further, since the airport receives no tax revenue and has no taxing authority, we DO have to be self-sufficient, unlike any other city service. Mr. Smith's comments show we need to do better at educating our tenants about how we sustain the services they count on, because we do that year after year on a shoestring, and yet continue to offer terrific value. Unlike a private FBO, we do not raise fuel prices or fees to whatever the market will bear, because we are keenly aware of our role as a public entity, and want to keep aviation access available to all users. It's not luxurious ambience, but rather, the tireless, smiling, responsive service offered by our NAA employees that makes us "the best little airport in the country." We are public servants with an emphasis on SERVICE, and we bring our very best to that effort every day, and do it below market value!
From Jon Weiner on 05-Aug-2007: I just completed a short visit to Naples in my Cessna 172. Contrary to some recent comments about poor service, I found the staff friendly and helpful. Information on the daily ramp fee is available on their web site. A mere 10-gallon fuel purchase is all that is needed to waive the fee in a single. So long as a FBO offers a reasonable way to avoid ramp fees, no one should complain.
From Alan Silvers on 28-May-2007: I arrived on Friday, 5/25 at 6:30 pm. FBO Staff, ALL the staff, was professional and friendly. One woman went over to the commercial terminal to get the car I rented on the Internet and had sent to the wrong terminal. I requested fuel upon arrival and that was done. I arrived at the FBO at 9:00 am this morning to depart. The airplane was not at the ramp. Upon arrival, I wrote on the fuel ticket that I was leaving at ten. They brought my airplane to the ramp within ten minutes. I think that Naples Airport Authority treated me very well. Thank you.
From David Seneca C-FJMM on 25-Apr-2007: Flew into Naples today for lunch. Excellent service by lineman, and service rep at front desk. Aircraft tied down for 3 hours, and fueled as requested. Keep up the great hospitality!!
From Neal Kite on 25-Apr-2007: Arrived on 21 Apr 07 been to Naples in the past with no problems. I am happy to report no problems to report this time. The ramp/facility fee is $10 for a PA28-140 and is waived if you buy 10 gallons or more. Although the airport wasn't that busy the line guys and counter people were very polite and helpful. They do have courtesy cars through the rental car companies. You get an hour free, however if you go over that you have to pay for 1 days rate ~$30. I guess that insures you will only keep the car for 1 hr. I have mixed feelings, but I think it shouldn't be a problem for most people. I don't know if they waive the ramp fee if you purchase X amount at the pilot shop. All in all still a good place to come for lunch if you want BB&Q.
From Dennis Frett on 25-Apr-2007: After reading all the negative comments here, I wasn't too sure what to expect. I can say my experience was excellent. I arrived shortly before 10PM (closing time) and found the lineman to be extremely helpful in getting us unloaded, registered, and relocated to the commercial terminal, where I had reserved a rental car. I was there 3 days, was in and out for Sun-n-Fun, fueled twice and found the staff extremely helpful and courteous to my wife and myself, two small dogs and the Cherokee on all services and requests. Thanks to all at Naples Airport Authority.
From Andy Perez on 12-Apr-2007: My family lives in Naples, and I used to make frequent flights to the APF and the service was great. But now that I have read some of the comments from pilots that have been in Naples lately, I'm not that sure that I want to land in APF. Something has gone wrong there.
From Hans Welbergen on 06-Mar-2007: Used this facility on March 5th with Piper Aztec. Line guy picked us up with cart. There is a fee of $25 but a purchase of 15 gallons will waive that. Staff was friendly.
From Michael Langenhagen on 01-Mar-2007: Even as a local pilot ordering Fuel via FBO, you get answer like you are next. If you call 30 Minutes later and ask for time you get unprofessional answer like or you next after all Flight Schools. Usually it takes 60-90 minutes to get fuel. This is a very unpleasant experience with Naples FBO
Response from A. Foster, Naples Airport Authority
RE: LONG WAIT-TIME FOR FUEL We're proud to say that such waits are generally uncommon here at APF. With Naples being a seasonal community and our airport a public facility, we seek the equilibrium where we have the manpower to serve the volume, while still being responsible stewards of the public dollar. Line crews are trained and certified personnel with very industry-specific knowledge, so it's not feasible to hire seasonal-only crew. Hence, we're always seeking that perfect balance, because OUR mission remains the same, regardless of the volume, or the weather, or who is in the aircraft: We're here to serve the PUBLIC. That said we have indeed implemented a new policy on Avgas, giving our local flight schools priority over transient aircraft when flight schedules might be impacted. As a publicly owned facility, we must be responsive to local businesses and answer to our community on the ground here, just as much as to our valued visitors.
From J Kalbow on 14-Feb-2007: Stay AWAY from Naples Airport Authority, They are charging a $25.00 ramp fee even if you do not get out of your airplane. The staff there has been very unprofessional and rude to our pilots and staff. Would highly not recommend landing at this airport.
Response from A. Foster, Naples Airport Authority
RE: RAMP FEES The Naples Airport Authority has no taxing authority, and federal grants will not cover the cost of upkeep and maintenance, liability insurance or worker benefits, not to mention those crew cars, showers, trip planning room, TV, internet access, concierge, etc! The operations of this airport must be self-supporting. We have preserved the proprietary exclusive right to fueling at APF, so we've been able to be self-supporting and still offer a great value, but as costs have continued to rise, it did become more and more difficult to preserve the fee-free policies of the past, or even justify them. Under these pressures, the NAA in October 2006 imposed ramp fees. Ours are pretty minimal compared to some places, and we do waive them if you make a fuel purchase.
From Alex Kominski on 08-Feb-2007: Completely UNFRIENDLY! Affiliated us with an unknown party and were very unprofessional in handling our arrival. If you are a general aviation pilot steer clear of this FBO, they will charge you a fee to land even if you have to use the bathroom, and if you don't have the funds they will "impound" your airplane. FBO's such as this are corrupting general aviation!
From Craig Groff on 03-Jan-2007: I had called ahead to let them know I was coming and needed hangar space if available. No guarantee. On Dec 24, 2006 flew into Naples for a week. They did hangar our plane. And we also let them know we would be going to Key West for a day and would need it pulled out. Let them know at least an hour before we were ready to go and the plane sitting out ready to go. Fortunately our whole experience was wonderful at Naples. We will definitely be back!
From Reed Prior on 26-Dec-2006: Planned to fly into KAPF and use NAA this week, so I called in advance to confirm availability of the Self Service 100LL shown on AirNav. Note: I was told this is for use of specially trained base customers ONLY! You must attend a local class and be "certified" to use it. Also, their truck delivered 100LL prices were much different from those shown on AirNav. Call ahead before going there if you want correct fueling info!
From William Broderick on 19-Dec-2006: I flew into Naples last month on a night cross country in IMC. Fuel is listed as available 24 hours (see above this comment). I called the FBO before I left that evening to confirm this; they confirmed fuel would be available for me. When I arrived that evening at 22:30, I called up the ramp frequency and was courteously given instructions where to park. Unfortunately, when I asked to be fueled up, I was told that the fuel service ended at 22:00. Unless I had a medical emergency and was willing to pay a $150 fee for self serve, they were unable to help me. I was not thrilled. Their "24 hour" existence doesn't do me any good if I want to go home in the rain at night without fuel. Additionally, I was charged $15 for a ramp fee as I was there no more than 10 minutes. I refilled my IFR to Page Field where I self served my own fuel in the rain at midnight. I won't be returning to NAA.
Response from A. Foster, Naples Airport Authority
RE: HOURS OF SERVICE Our AirNav listing shows fuel available 24 hours a day. While that's technically true, perhaps it should more accurately reflect our real-world situation in Naples. Ours is an extremely noise-sensitive community and the Airport Authority has enacted an operational curfew between 10 p.m. and 7 a.m., and we stop private fueling during those hours. Of course, under the 1990 ANCA laws, we cannot close the airfield at night, and compliance with our curfew is voluntary, but we do ask our visitors to respect the airport's very real need to be a good neighbor and a considerate citizen of its community. This is our effort to find a comfortable midpoint between the needs of our friends in the air and our neighbors on the ground. Night-time ramp staff can provide fuel to curfew-exempt emergency aircraft, but if you find you must arrive at APF after-hours, we'll be happy to welcome and serve you --- first thing in the morning!

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